We requested a whole house post construction Cleaning Service for a crew of four for six hours…read more When they arrived, the crew went to work immediately and only took about 15 minutes for lunch. They were thorough and pleasant. They did everything with a minimum of supervision, including Cleaning the entire kitchen and the oven. They wiped down the kitchen and bathroom cabinets as well. The whole house is ready for painting, which starts tomorrow. This was a difficult job with a lot of moving parts. When they started, they were 15 people in the house at the same time. They had to work around the moving company that reset all the furniture in its place and go over places that they had already cleaned again. They were unflappable in their duty and worked around all the chaos going on in the apartment. For the amount of people and work involved, I felt the price was reasonable. This was not a cheap job, but it was worth it. The owner of the company, Richard, was pleasant to work with throughout and was always immediately responsive to all of my anxieties about whether they would show up and on time, etc., etc. . Everything went extremely smoothly and I would not hesitate to recommend them.

As the rating says; Amazing. Great communication with Richard, staff was incredibly efficient and…read morethorough. Get these guys!

Service was not as expected, base on the Tile&Grout cleaning they show videos like the floor will…read morebe so clean without doubt but when they performance the job is not that way, still grout looks the same and they neither took a photo before start the job so can be compared when the job is done. They later explained later that every house is different but in the videos they posted not matter house dirty the floor is the results are amazing. I want to mention the my kitchen floor a was not really dirty I just want to clean the grout to look much better, and not was at all clean. As a customer I should not pay for nothing, the job was not done correctly. My advice to new customers take pictures of your floor before they start the job so you can take care yourself on this situations. Value is not worth it!

This company is efficient, on schedule and provides great customer service. Sean went above and…read morebeyond in every way. They provide an array of services in addition to carpet cleaning. Give them a call!

Oh my goodness. My AC went out and humidity registered 71%! I was panicked . It was a weekend so AC…read morewasn't coming out but I called Service Master ( Saturday). Jason came out immediately and hooked up a dehumidifier and within 4 hours, humidity had already dropped to 55%! Jason and Service Master were wonderful, quick and polite! I'd recommend them for any job. Sally

Got a nice valuable oriental rug cleaned here. The price was reasonable and service prompt and very…read moreprofessional.

Came on time and did a great job! Will definitely use again. Easy to schedule and friendlyread more

Hunter with Massey's was very personable and professional and the job he did on the carpets in…read morethree rooms in our home was beyond our expectations. The carpets, which had pet stains, look like new now and we're still amazed at the job he did. Hunter is an exceptional gentleman and a tremendous asset to Massey's and I'm so grateful that we went with this company. Their high and consistent ratings and the like-new appearance of our carpets are testament to the excellent service provided by Massey's Chem-Dry and its technicians.

I fell asleep with a glass of Merlot in my hand and woke up to find i spilled the wine on the sofa…read morein my TV Room. I cleaned as best i could with water only and the following morning scheduled an appointment for the next day. Scheduling was easy and Katrina was prompt for the appointment. I will definitely recommend The Steam Pros, and i am sure i will be using them again!

Katrina, with The Steam Pros is a professional! Arriving in their well marked and clean looking…read morevan, she immediately presented me with a business card and introduction. She is obviously very proud of her work as it shows. We were absolutely thrilled with the furniture we asked to be cleaned so we asked her to also do our carpets. She agreed and knocked them out on the spot! Everything from the beginning was spot on with this company- the contracting, introduction, work quality, value, appearance, and attitude!!!! Two thumbs up!!!

Zerorez brought my carpet, tile floors and rugs back to life. This was my first time using the…read morecompany, and it will most certainly not be my last! I only have carpet on my stairs purchased from Home Depot with a lifetime warranty that is only valid if I have the carpet cleaned once a year. Originally, the carpet was the reason I contacted Zerorez. But you must spend $147 before they will come to your home. They mentioned other services, such as tile floor cleaning. No one had professionally cleaned them in several years, so I went for it. I was working upstairs in my office and received a few pictures from Anthony, the technician. I couldn't believe my eyes. My tile floors and rugs looked new again. Check out the pictures, and you will see the difference too. Anthony explained to me Zerorez does not use soaps or detergents. They use soft water, salt, lemon, and other natural cleaning ingredients. I highly recommend giving Zerorez a call for your floor cleaning needs!

I rarely leave negative reviews, but I felt it was important to share my experience…read more My carpets were almost perfectly clean prior to ZeroRez coming out to my home, but I wanted to freshen up my carpets before putting my home on the market for sale. When ZeroRez was finished, my carpets looked like they had been through a war. Take a look at these photos and videos. None of these dirty spots were there before ZeroRez came to my home. ZeroRez made my carpets 1,000 times worse than they were beforehand. Absolutely terrible.

Less than professional "customer service". My appt was to be between 1-3. Two hour window,…read moreright????? At 2:36 I sent an email asking if they were on their way. 2:38 got a call to tell me they were running behind. When I asked why they didn't call at 2:00, was told "at 2:00 they were on time".......... They were just leaving a job and this professional stated they would be on their way. By her estimation they would arrive in 36 minutes (even though they were over 50 minutes away!!!) Did I want to wait (more than I had already waited?????) What would have happened if I didn't text????? How about spending less on advertising and more on professionals???????? Need I say I am NOT USING stanley steemer..........

Do not use this branch. It is franchised and run under the Stanley Steemer name. I had a cleaning…read moredone for a rental property and the door was knocked off the hinges. I provided pictures of the door both before it was broken, and after it was broken from my tenant. They sent someone out to "fix" the door but when they realized they couldn't do it they said it wasn't them who broke it in the first place and left. Somehow, they sent a crew to fix it and then realized they could not and in that time they decided it was no longer them who broke it. The kind woman working on the phones actually said to never use their service again and hung up! She claims she was being "cussed at" and I reminded her it was a recorded line to play it back if she felt that was true... There are plenty of carpet cleaning services in Jacksonville, I would highly recommend someone else. And the phone operator is more than happy to tell you to use someone else's services as well!