Don't. Just don't. I called because I had locked my keys in my car, but I was reluctant to call the police in Moorhead (they open cars for FREE) because I had just stupidly locked my keys in my car recently. I was told he had a guy out and about just finishing a job, so he could get to me in about 20 to 25 minutes. After I decided I would call the police instead of pay 60 dollars, this guy tried to convince me that the chances of the police damaging my car was high with the make of vehicle I have, but if I DID cancel, I would STILL have to pay for something "because the guy was working over time, away from his family, and only 10 minutes away." I was already frustrated because I had to miss work to wait for his guy to show, so since I was going to be forced to pay something anyway, I decided I wouldn't cancel.
I'm sorry, I shouldn't have to make a choice to pay something for a service I would have never received if I choose to cancel, and I wanted to cancel. 60 dollars would have been 2 and a half tanks of gas for the car the guy showed up in. I watched him open my car the same way the police have opened my car in the pasted. Which *surprise* didn't harm my vehicle.
Also, don't advertise your a 24 hour service of you're going to make ME, the customer, feel bad for calling and you're the one over working YOUR employee. "Well 23 hour service just sounds ridiculous." That was my response. Unprofessional and rude. read more
