When we moved to South Carolina from New York in 2011 we needed an entire home full of furniture…read more With all going on emotionally, and the physical move itself, buying furniture and not knowing what we wanted wasn't going to be an easy task. Until... someone at our hotel recommended we check our FACTORY FURNITURE at 729 N. Main Street in a Mauldin. This brother & sister owned business made our task at hand so much easier by their knowledge of their merchandise and their professional opinions when asked. Their prompt delivery service plays an important part. Our abode turned out perfectly comfortable and reflects exactly what we hoped it would. Suzanne, Mike, Chris, Rick and Little Mike, still till today, serve the many family and friends we've so highly recommended with confidence thru the years. THANK YOU for continuing to be there for everyone.

I am very happy with every part of my purchase. I needed a foldable desk to use in our guest room…read moreso that I could have a good office that still leaves room for our Murphy bed to come down. The nice owner helped me with this console that would fold out to a large table or could be tight against the wall. It's perfect! I am so happy with my experience that I have sent multiple people to them already and will continue to do so whenever I get the chance!

Great furniture and you can just bring it home with the exception of a few pieces. A great staff…read moreto help you!!

In the 20 years we have lived in Anderson South Carolina. We have purchased more than $11,000 worth…read moreof furniture from High Point. And have always been satisfied with the quality, and customer service. up to now. Others we have worked with have always been, what we call 'southern ladies'. However when we recently purchased a $2000 recliner, which showed signs of defect in only days. I was accused by the manager of that store of using heating pads or some other device that stretched the leather. Questioning my integrity her saying "that's how how that happens. And it wasn't like that when it left" Of course it wasn't. I would never had bought it! I have never dealt with someone so aggressively vicious towards a customer. I thought I was in Walmart. Not the store. Just some of the people. The furniture is fantastic. As are the vast selection's of furniture. Finer than anything you can find in Anderson The workers in the store have always been wonderful. I Imagine this new 'type' manager was put in place, because of the theft from the last manager. However, this one has no social skills! Or understanding of the english language. Causing her to leash out against me when I said" "Madam, please. I did not use a heating pad" Sadly she only understood that word to mean she ran a brothel ? Which caused her to go ballistic on me. Where I had to hang up. Or react as a person I wish not to be. I then sent a text trying to explain my use of the word 'madam' as I was taught. Maybe I'm just too old (82). Or raised in a different world. We were taught It Is a respectful word signifying a woman with authority. As in "Madam Speaker of the house" She has never apologized. For her misunderstanding, even after I cut and pasted the definition. "Madam" (pronounced /mædm/) is a formal, polite term of address for a woman, often implying high social status, authority, or respect (e.g., "Madam President"). Originating in the 13th century from the French ma dame ("my lady"), it historically denoted a mistress of a household. Synonyms include dame, gentlewoman, and lady. " There were NO brothels where I grew up nor any use of that word meaning other than respect to a lady. As a successful retired business man. I would suggest that 'higher management', speak with their other employees. To see if this is a isolated case. Or just a bad hair day for her. We have now lost our favorite furniture store. As long as she remains management or until I receive a formal apology. We will not walk into that store again. It truly is our loss. However I will not expose my wife or myself to that type of treatment from a sales person. As for those 'ladies' who work there. We thank you for your kindness in trying to help. As I have said. Those that have been there for are the epitome of a southern lady. Thank you

Most furniture stores attack you the minute you walk in the door. Hampton was helpful, but not…read moresmothering. They were friendly, answered my questions, gave me straight up pricing when I requested it, and didn't give me grief when I said I had to go home and measure my space. Josh was great to work with and I'm sure my delivery experience will be equally as pleasant as my sales experience.

While sales person was very nice, experience has been a NIGHTMARE. The movers came in and were not…read moreprepared or trained on how to get a piece of furniture safely up an L shaped staircase. They tore up my walls and the furniture. To the stores credit, the manager quickly had the furniture that had been destroyed by their movers replaced and called a handyman. Unfortunately, after three weeks and multiple visits, he was still unable to repair the damage. I requested my own contractor and the owner got involved. Horrible woman. Didn't apologize for the mess her store made of my home but yelled at me that she had to interrupt her dinner to call me. I'd been told (by her) she would call that day and when I called at nearly 6pm was told she'd left. I asked that they get her a message that I'd like a call before 9 at her convenience but I needed a call. She was angry that she chose to interrupt her own dinner to call me and that I didn't want to use anyone else she chose. Then, the last part of my order came in and it is not as represented in the store. Instead of honoring the stores reputation and taking it back, she called me someone of poor character that can't be pleased. So, to recap, I have given them more than three weeks of time, taken off work early multiple times, allowed her to send in her handyman and her contractor to review the handyman work, insisted that I use someone I chose to complete the work which she didn't want to do, and asked for a refund for a mattress that was not the same quality as the one I saw in the store. For this, she calls, screams at me, refuses a refund, and tells me to stay out of her store. She didn't have to worry - I never plan to go in again. I'm in tears and she doesn't care. All she cares about is that she chose to step away for 20 minutes from a weekly dinner. She ridiculed my concerns saying it was "just a wall" and "just a mattress". Stay far away.

Fantastic store to buy furniture, unique decor, and lighting fixtures. We are new to the area and…read moreneed to furnish every room in our home. We have shopped furniture stores from Atlanta, GA to Greenville, SC to Highpoint, NC, and this is the store that stood out and above the others. From their large warehouse, you can "shop the store" or order your own custom furniture. Their customer service and sales people are friendly and are willing to assist you with all of your purchases. We worked with several sales associates, but the one that went over and above helping us was Molly. She not only helped us but also assisted my sister-in-law, who is also new to the area, with their furniture selections for her entire house, and it all turned out beautifully. We will definitely be back to furnish our walk out basement when the time comes! Great selection, great prices, amazing sales staff. You won't go wrong purchasing from this company!

Very friendly and good prices. Half of what other stores listed. Would recommend Took a lot of…read moretime showing us several items.

Purchased in "24 , Building was completed in late spring , early summer . Everything was as…read morepromised , on time and exactly as ordered . There was a couple of issues with original build , after contacting the factory all issues were corrected with no problems . Debbie was very fair with pricing as well as a pleasure to work with . would not hesitate to recommend Built to Last or Top of The Line . Review states in California . Could not change . Building is located in Zirconia NC

Ms Debbie took the time and got us a exactly what we was…read morelooking for and at the best price.We love our building.

First of all Lindsey is AMAZING! She knows the store and the furniture. She is the definition of…read moreCustomer Service.... I really appreciate all of her help and patience with me , I know I am picky and indecisive. The young gentleman that helped me with finances was great too.

Be careful when you purchase a piece of furniture on sale from Kimbrell's. Look it over closely, it…read moremight be damaged, but they may not disclose this until after it's been delivered. At least this was my experience from the Seneca store. Right after my "new" couch was delivered, I found some gouges in the side of it. I called them, and they said that they knew about it and that was why it was on sale. But they didn't tell me that before I purchased it. They "graciously" offered to pick up the couch and refund my money or sell me a new one at full price.

Great service and Becky took her time to explain several options regarding a runner going up…read morestairs. Great experience Tim S

My friend and I visited the store looking for two area rugs for her new condo. Joy provided…read moreexcellent service and helped us find exactly what we were looking for. She was interested in finding exactly the right thing for us and showed us many samples for us to choose from samples for us to choose from.

Address is wrong!! It took me to someone's home!? Address is wrong! Address is wrong! Address is…read morewrong! Yelp requires A minimum amount of words for a review. Sorry for the repeat, but I had to hit the requirement. That is why I am still rambling on.

Fabulous store! My hubby and I just moved to the area and we went in on a whim after the Running…read moreStore, next door. Let me tell you, this place is amazing. I think everything is resale, however you would never know it because everything is in NEW or LIKE NEW condition. The store is spotless. You can tell the owner really takes pride in her business. And the prices are unbeatable! We are on a student budget and have been without a couch the past two months. We purchased a lovely couch for $350 that looks brand new! Definitely check this place out! A true gem in Clemson.