Wow. Amazing customer service. I am a raving fan of this company!…read more It was the fall of 2019, and hubs and I had just purchased a condo that needed everything. Full renovation. For floors, we were pretty sure we wanted vinyl plank, and visited several places around town just in an effort to educate ourselves. We wanted something nice, something that really looked like wood since we had real wood floors in our previous home (which Mercury installed about 12 years prior, great experience with them at that time, too). We quickly discovered LVP, luxury vinyl plank. But even as we narrowed to that category, the options were seemingly endless. We called Cristal from Mercury who we had worked with on our previous wood floors, and she came right out to our new place with several options, just to work through what we wanted. Cristal is so knowledgeable and sweet! A real joy... she educated us AND she listens. Long story short, we stretched our budget as far as we could get it and chose a really nice high end LVP. We were happy! Delivery came on a Friday, and the install crew began work in a Monday. The install was expected to take a week. A few hours after work began, I got a call from Cristal. Problem with the flooring... her crew had discovered the problem fairly quickly, and opened about half the boxes in an effort to find flooring that didn't have "the problem". No luck... Cristal said she had already made contact with the manufacturer to find out if they could get replacement flooring expedited... flooring without "the problem" (the problem was most of the floor wouldn't snap together properly, and those pieces that did snap together would not seat together flush, left gaps between planks). I was very grateful to the install crew for stopping install and for Cristal jumping in to sort fixing everything quickly, but I was clearly worried about our condo renovation. You know how these things go... can't do the next thing until the first thing is done, and so on. And I was on a tight deadline... our current home was sold and we needed to move out by a certain date! By the next morning, Cristal called. The manufacturer finally called to say the entire manufacturing lot had "the problem", and they wouldn't be able to replace the flooring for upwards of 6 weeks. I gasped! She quickly told me not to worry, I could pick another floor and they would rush ship it. Hubs and I LOVED the floor we had chosen, but we had no choice... we had to pick a new one. Cristal came right over with samples... by then she knew exactly what we liked aesthetically. I looked over everything and quickly narrowed down to two... after a few more minutes, I decided. Cristal said she thought I would probably choose that one and it was more expensive than my original purchase. Great.... how much more? We had already stretched our budget. Cristal said no extra charge... Mercury would give me the new floor for the same price as the old floor, AND rush ship it. I was flabbergasted. They took a situation that was not their fault and made it the best they could. Like I said, amazing customer service. The new floor came a few days later, rush shipment as promised. But now the install crew was working on a new project (they were out of work for about a week after my project fell apart). But they came in after their other project, on weekends, late at night... whenever, to get my floor installed as quickly as possible and get my project back on its timeline. There were a few tense moments with the install crew, I will admit... there were moments I thought they might be cutting corners. But looking back, they weren't. We were all stressed to the max, and the crew was working triple time. They did a good job. And miraculously they got it done, and I was very grateful. Follow up work was done a couple weeks later by Michael... he did some tweaking to the floor and trim work after my cabinets were installed. Super attention to detail and doing a job the very best it can be done, even if it takes extra time or another visit. He was amazing! All in all, this was the best experience I've ever had with a service company. I ended up with a beautiful floor that is better than the original floor I chose. But I would not recommend going through the stress of this situation to my worst enemy! Im still in awe at how Mercury took a tough situation and bent over backwards to make it better, even though they did nothing to cause the problem. There is no other company I'll ever recommend for flooring... Mercury has a customer for life!

The installation team is top notch and does amazing work. We could not be happier with the outcome…read moreand wholeheartedly recommend Mercury for all your carpet and flooring needs.

We had a great experience with Mike and his company installing a new floor in our sunroom. We got…read morea few different quotes for the work, including from Mike who came out to look at the space on a Saturday afternoon. Mike's wasn't the lowest bid, but it was the only one without contingencies, and the only one which stated up front that his crew would remove the old tile floor, repair any underlying issues with the subfloor, and level it before installing the new luxury vinyl planks. Plus we felt comfortable after meeting him about the plan and the quality of the materials/work. It took about two weeks after signing up to get the planks ordered/delivered, and then set a time to do the installation. A two-man crew showed up around 8:30 a.m., gave me some updates along the way to show what was happening (and ask some important questions I hadn't considered, like which way the new planks should run), and they finished installing the flooring and the quarterround by about 11:30 a.m. Everything looks great, and we are very happy.

A lot more than effort and energy in finding the right tiles. We were pointed in the general…read moredirection but no personal effort. Don't think there was any real interest. Was a waste of a one hour round trip.

Boone Flooring refinished floors in 2 old houses for us in about 2002. The flooring in one house…read morewas pine. The other house had oak flooring. The houses were next door to each other. Boone Flooring did an excellent job. The price back then was about $3,000 total. That was money well spent. The beautiful shiny floors were so easy to maintain. It made my living there during my husband's extended illness more pleasant for us. Thanks Boone Flooring. Minnie

My mom used Boone Flooring to have her wood floors refinished two years ago. The house is nearly 70…read moreyears old and there were never any issues with the floors - until they were refinished. The floors badly buckled in the entire house about 6 months after the refinishing. Boone said it was a moisture issue, but three plumbing companies and three air conditioning companies, in addition to a leak specialist, could never find a leak contributing to the moisture. My mom spent thousands of dollars on equipment to dry out under the house, but the floors remained buckled. Just before she moved, there was a section of wood in the dining room literally splitting open. My mom was forced to sell her retirement home for practically nothing because of the damaged floors. I would sue Boone, but my mother is too old to endure litigation.

We needed a part of recent floor installation repaired after being disappointed with the original…read moreinstallers work and attempted repair. Transitions were loose or falling off and the flooring was sliding and cracking. David's consultation and estimate gave us confidence to move forward and we're very pleased with the results! He was responsive and professional, within budget and worked quickly. It's such a relief to know this project is complete; thank you!

I highly recommend David to install your LVP. He did a great job for me. His was price was on…read moretarget and he was easy to communicate with. Very satisfied.

Cameron has completed several projects for me including LVP flooring and drywall installation and…read moredeck repair. All projects were done with care and expertise. A true craftsman. I am very proud to have such a great contractor!

From the owner: We are a Family Owned Remodeling Company specializing in all types of Home Improvements Projects…read morefrom Flooring to Bathroom Remodels and everything in between. We handle all aspects of the remodeling process to ensure customer satisfaction and superior results. Let our team of experts transform your home into your dream home!

John, Kyle and their team at Eagle Spirits Enterprises, LLC did an excellent job from start to…read morefinish. They furnished us with a very detailed quote for a complete renovation from demolition, mechanicals, walls, flooring, windows, cabinets, all the way down to the dumpster rental. Who also came in significantly cheaper then three other contractors I had been in contact with. Communication throughout was more than excellent, from day to day text/calls, picture updates and daily plans of attack. The guys were very punctual every day they worked. They did not waste time, worked hard, and cleaned up everyday after they were finished. They were effective in communicating and being transparent, upfront and honest about the requirements necessary to complete each and every task. Not only would we highly recommend their services but we would definitely use them again in the future. A truly professional company in every respect. High quality work performed professionally exceeding all of my expectations.

From the owner: Eagle Spirit Enterprises LLC offers custom residential contracting services to enhance and increase…read morethe value of your home. Get new floors installed, and choose from quality hardwoods, laminate, tile and more. We also offer repair and maintenance to keep your flooring in top shape!

Blane was amazing and bent over backwards to make sure I was happy with my flooring…read more Turned out great. I highly recommend

Blaine was fantastic. First of all, it was clear that he puts the client first and foremost in his…read moredealings with the public. I received two bids and had asked for three. One didn't bother. The other wasn't available until 5 days after my request. In contrast, Blaine showed up the next day. He was prompt, polite and engaging. He explained the process of sealing the pavers and provided the best and lowest bid. When I called to hire him I was lucky as he had a sliver of a window before being scheduled out for two weeks. He came and power washed and then sealed the next day. I am very happy with the work he did as he was transparent about the process, completed the work in a timely manner and was reliable. I give him two thumbs up and five stars!!