Grateful for the service and help the staff and team has offered me over the years. I HIGHLY…read moreRECOMMEND this local business for all thinThx Matt for the help replacing the bricks in my wood stove! #topshelfservice #woodheat #nextlevel #grateful

Stove Works on County Road B is exceptional at what they do. I have a 3000 sq foot home and I…read morehave wanted to heat my large home with my fireplace more efficiently. I initially made the mistake of going to North Woods Stove & Fireplace. The rude North Woods people would not give me the time of day. Zero interest in my situation at North Woods; so I went to Stove Works, and met with Matt and his team. They listened to me, suggested a perfect solution, and they showed me a floor model Pacific Energy insert. After the team answered all my questions, I could tell this was the right solution and I made plans to purchase it. Steve and his team came out to take measurements, and before I knew it (and ahead of schedule) the friendly Stove Works team was onsite installing my new fireplace insert and chimney insert. Installation service was exemplary. My insert works like a charm and gives me 5X more efficient heat generation than my old fireplace. Matt and his team are terrific. I highly recommend Stove Works & Fireplace Center.

We called for a referral to have our fireplace cleaned. It took two phone calls before the chimney…read moreperson called us. Then he wouldn't book an appt., said he'd add us to the list when he was in our area. We are 18 miles from Hayward :). I never received a call back ever. Would NOT recommend. We found someone from ASHLAND who came out the next week. He was excellant.!

Had a troubled, new gas fireplace insert which was letting more cold air in than heating. The…read moreunit was not properly spec'd and installed. Reached out to Northwoods to provide recommendations. They were excellent to work with and extremely professional. Provided a quality solution and a quick scheduling. Within a few weeks of first contact, they had examined what we had and installed the new unit. The new unit was night and day better than want we had, it was professionally installed and they accepted the old unit for sale in their office. We wish we would have used them first since we would not have had to mess with problem we had. Thanks Northwoods!

This was some of my feedback to Ray 1 week after he cleaned my chimney:…read moreGood afternoon, I wanted to provide some feedback regarding the chimney service you provided last Friday. it is important to note my roof required no ladder to access it. The home is built in to the side of a hill and can be walked on 1. Invest in paper covers for your shoes/boots to be used each time you walk through someone's home from outside. You were in and out of the home several times, leaving a trail of dirt each time. Your customers should not have to Vacuum your footprints. This is a standard in most service industries. Not having shoe covers is disrespectful towards your customers homes. 2. Purchase several smaller, narrower attachments for your Shop-Vac. A 5" wide, all purpose vacuum hose doesn't cut it. Generally speaking, I appreciate the inspection and the general cleaning of the chimney, but overall would rate the job as incomplete: 1/5 The reason for such a poor rating is due in part to not having the right attachments with your equipment inventory and not being able to clean around the box itself effectively. In short, you were sloppy, annoyed at having to check another part of the box, and very anxious to get paid and move on. You were in so much of a hurry, you left your ash bucket in the house and I had to chase after you before you sped away. I spent more time vacuuming and cleaning up after you than you spent cleaning the chimney. I received superior service when Randy owned the business. You were called because I still had his contact information. Lesson learned. I will not be using your services again.

Of the several chimney cleaning services we called in the Northwoods, Ray's was the only prompt…read moreresponse. He was very easy to communicate with as we worked to find a good appointment time. He came when expected and did his job. Called me right away with results and his findings. Sometimes it is a challlenge to find good service in the Northwoods. We will definitely be calling Ray again!

We recently had a gas fireplace installed. We shopped a few different fireplace stores in NW WI,…read moreand found Copycat to be reasonably placed for installation and stonework. The installers did an excellent job, finished in the timeframe they had promised, and even helped us arrange with a local electrician to incorporate under-mantle lights into the design. We are delighted with our new fireplace. One suggestion: it would be helpful as customers are picking out their stone, etc, to see examples of Copycat's beautiful work, in addition to the trade catalogs and sample boards. Those decisions are tough, and pictures would be helpful, besides being great advertising of their quality work.

From the owner: Over 30 years of hands-on experience in fireplaces, chimneys, hot tubs, saunas, and swim…read morespas—backed by a third-generation, family-owned business you can trust. What truly sets us apart is our full-service approach. From expert sales to professional installation, chimney cleaning, inspections, and ongoing service, we take care of everything—so you don’t have to. Our team is known for delivering a “second-to-none” customer experience, focused on comfort, wellness, and long-term satisfaction. We’re not just selling products—we’re helping you create a space you love coming home to.

Ryan listened to my concerns and came up with the PERFECT plan!…read moreTroy, Brandon and Milo did a great job preparing the patio area and Andrew and Dylan were outstanding in laying the pavers and finishing the project. Their goal was to please me and they succeeded --- a SECOND TIME! Diane

Alliance Masonry did an awesome job repairing and overlaying stucco on our 60+ year old chimney…read more They were very professional throughout the whole process including making recommendations, providing us a reasonable estimate, keeping to the originally committed schedule, quality workmanship and cleanup. The team responsible for doing the job were amazing to work with, shout out to Andy and Caleb, thank you for doing a great job!

Al and his people are AMAZING to work with. Very honest and knowledgeable; they took the time to…read morefind the perfect stove to fit our needs and didn't try to sell us anything we didn't want or need. Very fair pricing for top quality products. I recommend them to anybody looking for a wood stove.

Bought 5 years ago. Perfect installation experience, guy who could write a book about it came out…read moreand did every phase perfectly in one day, still use it most days!

We had American Fireplace install our fireplace, as did my sister-in-law. Our installation was very…read morewell done, incorporating a special grate. We chose the tile and the principal designer, Erin Sharp, designed a fireplace around these. See photo with green tile. My sister in law had a fireplace window crack. She called, and Erin had a technician there the next day to fix a flaw and replace the window. The fault was with the manufacturer, not the installation. So I recommend this shop highly for design, installation, and service.

On 7/19/2023 Dan and his sidekick came out and cleaned our propane fireplace. When they left…read moreeverything seemed to be working great. However, when I turned the fireplace/pilot off and turned off the propane line the problems began. When I turned the propane line back on and attempted to light the pilot it did not work. I called the company and reported the issue. Dan responded that pressing the "flint" button 3 times rapidly should cause the pilot light to work . I did as Dan requested but the pilot did not light. The final solution Dan offered was to lift the window on the front of the unit and light the pilot using a firestick. This worked but I am very dissatisfied with the need to always lift the glass and use a firestick to light the pilot. I suspect that during the cleaning process the lighter mechanism that is the standard way the fireplace manufacturer expects to light the pilot was misaligned with the burner. Dan never offered to come out and review the issue on-site.

John at Hearth Expressions (Minocqua) recently installed a Lopi Answer in our home. John was…read moreextremely professional, responsive and punctual and the installation was performed beautifully and cleanly. He really knows his stuff (he immediately knew how to deal with a difficult roofing situation our house presented for the stack). We have since used the Lopi Answer a number of times and it is a joy to use. It is an excellent product combined with great service and installation.

From the owner: Hearth Xpressions Provides Wood, Gas, and Pellet Fireplaces, Inserts, and Stoves to the Minocqua,…read moreWI Area.

Fantastic service! I needed my fireplace serviced and cleaned. Fast friendly and reasonably priced…read more One stop shopping as they are coming back to bring my dock in for the winter.

The response from Wildwoods was prompt and courteous. They were out within 24 hours. Very…read moreprofessional, reasonably priced and offered good information about maintenance of our fireplace. I will certainly use them again for property maintenance issues and I highly recommend them.