UPDATE: Within three hours after posting my initial review, Keith got in touch with me about my experience. He was apologetic about being incommunicado for so long and completely forthright about why - turns out that they have been utterly slammed with business, and I wasn't the only one who had difficulties getting a response. "We are so much better than the service or lack [there]of we have provided you with," he wrote, and I would definitely agree with that sentiment.
After a bit more conversation following the holiday weekend, Keith and a tech came out first thing the next morning to take care of all the cleaning and maintenance that needed to be done. Keith was extremely generous with his time and answered all of the questions I had about what sort of upkeep I could do myself on my systems in great detail, down to providing me with the model numbers and other specific information necessary to source components and supplies such as fuses, filters, and cleaning/deodorizing solutions.
We also took a look at the outbuilding-project and Keith provided a very fair estimate for a second mini-split system and a likely timetable for installation, all of which totally works for our project.
I'm very pleased with Keith's responsiveness and honesty - two things that seem to be in increasingly short supply these days - and am glad to know that the folks who installed everything will continue to maintain them. Therefore, I wholeheartedly recommend using Elza Heating for all of your HVAC needs. read more