In May of 2024, Kieth installed an entirely new furnace costing more than $6,500. We ran it for…read moreabout 2 weeks after installation. It worked fine. The next time we ran it was in the middle of September. After running it for about 2 weeks it broke down. Keith answered are voicemail quickly and came over and replaced a part that was defective. He didn't charge anything for that visit. 3 weeks later the furnace breaks down again. He comes and another part has broken. He had to order the part. We get the bill, and it's $260. $130 for the service call, $130 for installation of the broken part! My question is, why are we paying for the installation of a part after running a brand new furnace for 4 weeks? I tried calling Keith for two weeks, leaving voicemails over and over. No one ever called me. My mother, who is 75, and not confrontational decided just to pay the bill. Kieth has never gotten back to me. Would not recommend.

UPDATE: Within three hours after posting my initial review, Keith got in touch with me about my…read moreexperience. He was apologetic about being incommunicado for so long and completely forthright about why - turns out that they have been utterly slammed with business, and I wasn't the only one who had difficulties getting a response. "We are so much better than the service or lack [there]of we have provided you with," he wrote, and I would definitely agree with that sentiment. After a bit more conversation following the holiday weekend, Keith and a tech came out first thing the next morning to take care of all the cleaning and maintenance that needed to be done. Keith was extremely generous with his time and answered all of the questions I had about what sort of upkeep I could do myself on my systems in great detail, down to providing me with the model numbers and other specific information necessary to source components and supplies such as fuses, filters, and cleaning/deodorizing solutions. We also took a look at the outbuilding-project and Keith provided a very fair estimate for a second mini-split system and a likely timetable for installation, all of which totally works for our project. I'm very pleased with Keith's responsiveness and honesty - two things that seem to be in increasingly short supply these days - and am glad to know that the folks who installed everything will continue to maintain them. Therefore, I wholeheartedly recommend using Elza Heating for all of your HVAC needs.

The plumber showed up right on time, had the right parts and tools and knew what he was doing.read more

This company excels in responsiveness and customer service. Our sewer backed up over the weekend…read more First thing Monday morning we reached out to two reputable local plumbing and heating businesses that we had had good service from in the past. One said they'd see what they could do, although they later called and told us it would be a week before they could even get to us, let alone fix the problem. The other didn't even return our call. In the meantime, we had also reached out to Superior Plumbing and Mechanical, a firm we were not familiar with. Not only was their phone customer service top notch, they said they would do their best to fit us in that day. To our great surprise and tremendous relief, two young men arrived in well equipped trucks within several hours. They were very young guys but the calibre of their work was the highest quality. They investigated the problem thoroughly and explained everything they found in great detail, carefully showing us the video of our sewer line. They took the time needed to resolve the problem and to explain how we could avoid a recurrence. We knew we had taken up a lot of time in their already busy day but they did everything they could to make us feel that we were valued customers. We will keep this company on speed dial and try to hire them for all future projects. Thank you so much, Superior Plumbing. As far as we are concerned your company has earned its name.

I've hired A to Z for multiple jobs over the last 15 years or so. I love the quality of their work…read more They know what their doing and they're reasonably priced. They will be putting in a cleanout for us this fall, and I am relieved knowing they are on the job! I trust them with my home and I would recommend them to anyone.

A to Z was great! They came in a snowstorm to get our water restored! When our pump went out they…read moreordered a new one and when it arrived, Tim came out in a snowstorm to get it installed and get us water again. Before leaving, he double-checked that it was working right. Great service! I will be calling them in the future if we need more plumbing help.

I needed an emergency inspection of a breaker pannel. Of course it was during the busy season of…read moreJuly. Elizabeth worked hard to find some flexibility for Peter to come out even though he was working quite a distance from Ashland. Peter was also very responsive in getting me the documentation of the pannels condition. I really appreciate how responsive the team was. Some electricians still havent returned my VM from 5 days ago.

Highly reommend ON! Staff is very customer friendly, willing to help problem solve cell phone, IT…read moreissues. Very knowledgeable also in the electrical dept and carry lots of options in stock. A family owned business that is an wonderful asset to our community!