This owner Alan very unprofessional message him that after service that they damage my brother fridge damage, carpet wet still and not even clean, living room back bird damage or dirt won't come off, message owner an his worker denied damage, I've had carpet shampoo before but this guy is defensive an doesn't put customers first, plz don't go to Thai guy he has bad service and doesn't follow through what he says, worst shampoo cleaning service ever, I'm professional and he disregards customer complaints an sides with his workers, plz go somewhere else They called me a liar the damage was done by then Thai fridge is brand new an out house is clean maybe from steam I don't know there process owners block me an has bad service please stay away from this business, I will tell all my family an coworkers in Chula Vista, it's a lie an called me a liar because he took his employee side so made me upset, this is horrible an I will report to bbb read more

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I highly recommend Mr Carpet Cleaning. Alan did a really professional job, he knows what he does and explains the process and the equipment needed for the job. Very efficient and left carpet and sofas like new. read more

Amazing customer service, very professional and they stand by their work. I had Alan clean my sofa's and do all of my grout . Amazing company-person and amazing work. I highly recommend for any and all services in your home. Thank you Alan for everything you did to help me read more

They are fast, efficient, and great to work with. 10/10 recommend and will continue using their services! read more

Mr. Carpet Cleaning - Before - Carpet Cleaning Near Me

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Wanted to try a new company since the guy I went to moved out of state. Prompt arrival, although when I asked if they have shoe covers to wear they did not have any. So both of them continued to work with shoes on in my house. I prefer shoes off in my house. They finished within an hour. I asked how long it'll take for the carpets to dry and I was informed 4-5 hours. It's now 10+ hrs and it's still not dry enough. I wouldve thought they would at least use those industrial floor blow dryers in order for fast drying. Smh. Not using their services again. read more

I reached out to Mr. Carpet Cleaning via Yelp on July 2, 2022 to obtain a quote to clean my white sectional. I purchased the sectional from Costco about 11 months ago and it was due for a professional cleaning from wear throughout the year. I received a prompt response with a quote right away, approved the quote, and made an appointment for July 5th. I received a text confirmation confirming the July 5th appointment but re-scheduled for July 6th as we were not going to be home on July 5th. Everything was going smoothly until July 6th came around. Two gentleman arrived to my house to clean the sectional. I stayed upstairs while they were downstairs. I even messaged Mr. Carpet Cleaning via Yelp to inquire about the gentlemen cleaning one of my rugs since they were already there. Once they were finished, one of the gentleman told me that they were done. I went downstairs and the sectional cushions were piled on top of each other - everything seen to the visible eye looked great. He told me to wait a couple of hours then flip the cushions over to allow the other side to dry. I waited until the next morning to flip the cushions over. The next morning when I flipped the cushions over, I noticed one cushion and one pillow heavily stained with a purple solution. None of the other cushions or pillows had this stain. I messaged Mr. Carpet Cleaning and told them of the issue. They advised that they would send a technician that same day. Later that day, the same gentleman came out to the property and told my fiancee "that they do not know what it that stain is or where it came from" and "that they've never had that problem before." However, we noticed that the solution that they use is almost a blue/purple very similar to the color of the stain on the couch. I received a phone call from Cassandra, the office manager, after the gentleman had left. I advised that the cushion and pillow were still stained (and now also pilling from them going over the stains with their machine so many times). She asked whether we've used any cleaning supplies or brushed up against the couch since the gentlemen first cleaned it. I told her we have not even been in that area besides going to turn the cushions around per the instructions provided to us. I sent her additional photographs of the stained cushion and pillow as well as a spot on my laminate floor where their soap machine had been sitting. Cassandra told me that her supervisor would try to come to our house the next day, July 7th, and I told her that it'd have to be before noon as we were not available past noon. I never heard back from her or her supervisor. I reached out via Text on July 11th as I had not heard back and again on July 12th after not receiving a response. Cassandra advised that she would respond via Yelp as her manager can track and see those messages. On July 12th, Cassandra wrote "Hi Goli. Sorry for the delay in getting back to you. The manager had an emergency and is out of town. He should be back tomorrow. Will you be available Thursday morning for him to stop by." I replied saying yes and she advised that he would be there between 9 am and 10 am. Thursday came around and no supervisor and no text/call/message regarding the no show. I've attached all the written correspondence exchanged between myself and Cassandra and/or Alan once the stains were discovered. EDIT: Yelp removed several of the text message threads due to privacy concerns (I assume due to Cassandra's phone number displayed). I suspect that the stains occurred due to the soap solution/water ratio being off and the soap solution being too strong and/or not diluted properly. I am reasonable and understand mistakes can happen, but I gave the business several opportunities to address and remedy the situation to which they failed to do so. read more

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I needed a quick cleaning with unexpected company coming in and Cassandra and David made it happen! Friendly, on time and no ticky-tac add-on charges after the original estimate, like those too-good-to-be-true bids from others gaming the process. I'm a fan! read more

Mr. Carpet Cleaning - Clean rug and the reason I'll be calling again! - Carpet Cleaning Near Me

I originally called another company the night before to see if they were able to service my carpet and my sofa. The morning arrived, and they didn't even show up! I had called other companies to see if they could do service on short notice and found Mr. Carpet Cleaning! They came out within an hour. The results are excellent. Now I understand the ratings! Fantastic job by this company, and the price was very affordable. I almost gasped at the price! If you're looking for a reliable and good carpet cleaner, Mr. Carpet is your go-to!!! Thank you David and David for your services! read more

Thank you for the speedy service! This was a last minute project and because of their ability to fit us in, we were able to carry on with our timeline. Thank you again! The carpet looks great! read more

Mr. carpet did two jobs for me recently. The cleaning of some older carpet in a rental property, and an area rug in my home. Both jobs were done quickly and professionally. I can feel and see the difference with how well the carpets were cleaned and how they turned out. I will enlist the Mr. Carpet team for future carpet cleanings. read more

Mr. Carpet Cleaning - Cleaned area rug - Carpet Cleaning Near Me

Always prompt and courteous. I'm faithful to your company because I like using local small businesses whenever I can. Alan is a good man and as I said very courteous. read more

Mr. Carpet Cleaning - Family room - Carpet Cleaning Near Me

Great service and quality of work, from scheduling the visit to the attention to detail that both crew members had while at our home in San Diego this week. I think it's a little pricey, but absolutely worth it. Totally recommend Mr. Carpet cleaning to anyone who needs a deep and long lasting cleaning. read more

Mr. Carpet Cleaning - The crew. - Carpet Cleaning Near Me

From start to finish I had an excellent experience with this company. Professionalism, prompt communication, and an overall positive experience. The service was done with care, reasonable pricing, and Alan the owner was great to work with. Highly recommend for all your cleaning needs!! I will be hiring again soon! read more

David & David came to clean a sectional and queen size headboard/footboard combo both cream colored with heavy stains. They were fast and efficient and he got the furniture to look really good. Next time, I'll do another cleaning of the sofa and also the carpets with these guys. read more

Very fast response! Thank you Excellent service Great people! Very friendly and courteous. read more

He came on time and since we live on the third floor he has all the machines and water hoses needed. Professional and very nice gentleman. read more

Mr. Carpet Cleaning - Carpet Cleaning Near Me

Experience was great! From the initial contact I was able to set everything up by text, service was on time and they performed an amazing job on my area rugs! Will definitely use them again! read more

I requested move out service and they delivered. I had the apartment empty and they completed the job quickly. Quick service, on time arrival. I have a third floor apartment and then we're able to find a hose bib and run the tubes up through the balcony and into the apartment. Great job and no complaints read more

Great service! I highly recommend it. They were quick to respond to my on line quote for carpet and sofa cleaning. They were flexible in rescheduling their visit when I had a last minute emergency. Alan was nice, friendly, professional and was very thorough. The carpet looks very clean and I am pleased with the end result. I will definitely call them again. read more

This is the 2nd time Alan has provided services for me and I could not be happier! He is very responsive, very efficient, informative and puts thought into what he does. read more

Mr. Carpet Cleaning - Living room carpet - Carpet Cleaning Near Me

Great and friendly service, my carpets never looked so clean before. Really professional, straight to work, finished on time, over excellent job. read more

Highly recommended. Estimated arrival was 10-1 and they showed up shortly after 10. They got the job done without any issues. And when I initially asked for a quote they were priced a lot lower than most even after adding the pet removal extra. I will definitely be using them again and referring them to my family and friends. read more

Mr. Carpet Cleaning - Great job looks perfect - Carpet Cleaning Near Me

I don't want the additional cost refunded, that wasn't the same as the original estimate(another unprofessional unexpected issue) I wanted a refund for horrible service. You didn't even communicate when you were returning my carpet. And I got it returned wet and a day later than you said because you forgot. You quote low then jack up the prices at the end of service. I was very clear in my communication, you charged me for a sectional I don't even have a sectional. Pictures wouldn't help your business. I have the before and after. read more

The service provided by Mr. Carpet Cleaning was excellent!!! They were able to clean and sanitize my rugs within a one day request. They were helpful, knowledgeable, punctual, and did an excellent job. They arrived early and got to work immediately. I am extremely satisfied with their performance, and I plan to use them from now on. On top of everything, their prices were very competitive. They were able to detect pee that my little fur baby deposited without me even knowing in my living room rug. Everything was cleaned and everything smells fresh now. I am so happy and satisfied with their work, that I even scheduled my follow up appointment with them in four months. I totally recommend Mr.Carpet Cleaning!!!! read more

Mr. Carpet Cleaning - Living room rug from Z Gallerie looks brand new again!! - Carpet Cleaning Near Me

I had a few pet stains that I had attempted to clean myself. Alan and his team were able to really make the carpet feel new! I also appreciate that he quoted the additional room when he arrived. I would highly recommend their services again and if we plan on keeping the carpet we'd be happy to use them again. read more

True professionals! Results are excellent! Prices that affordable. Will be hiring them back to do my kitchen tile! Thank you so much. read more

Mr. Carpet Cleaning - Staircase - Carpet Cleaning Near Me

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Just needed one room steam cleaned for a move out. These guys were fast and efficient, entire 11 x 11 room took about 25 mins. Looks great!

Today was my 3rd time, and Alan provides an outstanding service! Great pricing and even better cleaning. Getting on a twice a year schedule with them. Thank you Mr Carpet Cleaning read more

I had my condo's carpets cleaned on July 6th, 2023. They were prompt and did what appeared to be a great job. I was very cautious to not step on the damp carpet until it really dried. Unfortunately, 2 weeks later, I now have noticable spots of what appears to be some kind of light-gray residue on some parts of the carpet (specially the stairs). Sorry to say, but not happy at all how our carpet looks now in such a short time. read more

Mr. Carpet Cleaning - Carpet Cleaning Near Me

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Excellent excellent excellent! I called these guys in a hurry, an appointment with another company and they were late, finally informed me that they were too busy and had an issue and could not make the appointment. Mind you they didn't call me and for me anything! I found Mr. carpet cleaning on yelp , messaged them, the response time was so fast! He called me back, in my panic, to clean my furniture before family came for the holidays, he book me appointment same day, sent out two amazing employees and did an incredible job on my furniture! Allan you are amazing! Your staff is amazing! Cassandra in the office is fantastic! You have a customer for life! read more

Working with Mr Carpet Cleaning was easy from scheduling through the end product. The carpets and furniture that were cleaned look great and everyone we worked with was very kind and responsive. read more

Everything was great! From the scheduling to the cleaning. Overall very satisfied with Alan and the work he did. read more

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Highly recommend this carpet cleaning company! I receive an immediate quote over Yelp and had an appt booked in a day. Pricing to clean a big sectional couldn't be beat by 5 other companies I looked into. They arrived on time. Alan and his son (I think) were very professional and quick. Very very pleased and will be booking to get my tile & grout cleaned next! read more

Mr. Carpet Cleaning - 3 piece sectional - Carpet Cleaning Near Me

They did an awesome job cleaning my sofa recliner. It was left outside doy about 2 weeks and i wish i would've taken a before picture. They were on time, friendly, and price was very reasonable. Very happy with their work. HIGHLY RECOMMENDED!! read more

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I can't say enough about the fabulous job Mr. Carpet Cleaning did on my furniture. The gentleman that showed up were professional and my furniture pieces turned out absolutely great. I would recommend this company to anyone looking for a professional cleaning. Blessings read more

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Not very impressed for the price. Timing was ok. Didn't see any major difference except on my throw carpet.

100% recommend. I thought I had messed up my couch with some pet cleaner that left these huge circles (as seen in the before picture) I requested a quote at 8pm and they responded right away. So informational asked me what I had used that caused the stains and were able to come the next day! Affordable, communication was great, they were on time and super friendly. They are already going to do tile cleaning at my parents house tomorrow. Give them a call. You won't be disappointed! read more

Mr. Carpet Cleaning - Before. - Carpet Cleaning Near Me

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On time. Fair price. Got stains out of carpet. Would use them again. The rest of this is just padding because Yelp wants a longer review. read more

Cassandra was able to fit me right in, they did a great job on cleaning my carpet and getting out a really tough stain. She was also very patient with me because she fit me in last minute the following day because another carpet company stood me up, I was out of town and she was very patient with me when it came to getting payment. Thank you so much Cassandra for working with me this weekend. read more

My dog got sick on my carpet late one night so i messaged around to find someone to clean it the next day. Mr Carpet Cleaning got back to me quickly and came in the morning! Unfortunately it happened again 2 nights later and they were able to come and help me again! I highly recommend using Mr Carpet Cleaning and will definitely use them again in the future. read more