I am writing this to warn other parents about this facility and the staff. In short, DO NOT BRING YOUR CHILD TO MPACT SPORTS.
The biggest issue with this place is the person in charge. I have NEVER experienced or witnessed a situation like my son had at this place. The man in charge of this event began the party by yelling at the children in a very loud and intimidating, "military" voice (keep in mind these children were 2nd graders). My son felt scared and refused to say "yes, sir" when commanded to do so (he was focused on holding back his tears and I was too stunned to react). He continued to yell at my 2nd grader in front of this group of children, ultimately telling him that he could leave because he would not let him play. At that point, my son could not hold back his tears, so I took him aside to attempt to calm him down.
At this point I want to stress that I was not sure if this was an act or not, but I tried to convince my child that the scary man was just "acting" and didn't intend to be so mean. We sat alone in the dirty hallway, trying to decide what to do. None of the staff acknowledged us at all or attempted to see if my son was okay (despite seeing me carry him off in tears). My son was adamant that he was really scared of this angry stranger.
Hoping this had all been a big misunderstanding (and after about 20 minutes of sobbing), I got my son to agree to join the others kids. Again, the party was shockingly disorganized and there were just kids running everywhere with minimal supervision from anyone on the staff. I walked my son to the edge of the room to the beat-up nerf guns and cheap plastic glasses and handed him one of each. Before my son could even take a step forward, the same 60 year old bully came running over yelling that the space was off limits and my son was not allowed on "his floor". In a surprisingly calm voice, I asked this person to calm down as he was scaring my son. He replied, "I don't care, it's MY floor and he's not coming on it!" . I turned to my son (who now had tears streaming down his face again) and told him we were leaving. As we exited the building, I told the lady at the front desk (who was silently witnessed all of this) that we tried to join the party but the angry/aggressive man had yet again verbally berated and attempted to humiliate my son. She looked surprised and said "I'm sure he was kidding".
We walked out and will NEVER EVER return for any reason. On our car ride home, my son was still trying to process why this man had been so mean to him. I explained that some people are just BULLIES, and sometimes it is best to just walk away. In my opinion, this man should not be allowed around children of any age. This was a truly terrible experience and I am documenting this in the hopes of sparing even one child from an experience like this. AVOID THIS PLACE. read more