We purchased a hot tub here 4 years ago. The store was set up well. Sales people were available for…read morequestions but not hovering. We made a purchase during their big sale. We got a beautiful hot tub. They explained all features and warranties. Our tub was installed about a month later. We had to wait for electrician completion. The store and salespeople were fine. Where they really stand out is service. We were having an issue with the tub going into protection mode. I called and they scheduled service. We didn't need to be home. We couldn't be happier with the service person. My phone kept breaking up at his name. But he was outstanding. Our repair, it turns out, is an easy one AND under warranty. Although these hot tubs are expensive, they are worth every penny. Very happy with our salt water hot tub purchase.

Purchased a hot tub during Covid and often stop for refills and new products. Friendly staff and…read moreoften have parts in stock

Very helpful friendly and professional. Highly recommend them. They were on time did a great job…read moreinstalling our liner a few years ago.

Unbelievingly poor communication and customer service. Sue who answers the phone (which is rare to…read morehave someone pick up) is downright rude. No issues with the technicians who do good work. Have taken my business elsewhere.

Larry and his crew came and started up our pond for the spring and summer months. They are super…read moreknowledgeable in all things related to backyard ponds. Dirigo installed our pond with a waterfall 3 years ago and it quickly became the favorite spot in our yard-

Very pleased with the work done. They came when they said they would, did the job as requested, and…read moreat the price quoted. Wouldn't hesitate to recommend them to any and all in need of landscaping services.

Family owned business. They are very knowledgeable and provide clear and easy to follow…read moreinstructions. Also their water analysis is far more thorough than any other pool place I've used. They are also very personable and friendly. I drive a considerable distance to go there but it's definitely worth it.

I am having the same issue as a previous reviewer. They have had my deposit for a year and there…read moreis zero communication. I have called 6 times this summer (had a mid July install date) . They say they will call back by end of day with a date but never call. They give me a new timeframe when I call back and then that date passes and they don't come or call. I have been polite and flexible but it has been a summer of being pushed off with no communication and it has been really frustrating. I went with them because they are a small, family business and I wanted to support. They seem good for in store purchases but I would not recommend for an install or liner replacement.

I was warned but I tried to speak with them about pool cleaning and having it done. She asked if i…read morewas a customer i told her that we shop there but haven't done a cleaning before she stopped me before I could try and set anything up or tell her what we needed and told me they don't just do A cleaning only weekly customers and she recommended another place. which i called and they didn't know why i was told to call there for a pool cleaning. she was beyond rude to me and i won't be back.

After several years of poor service we can no longer it as we have given the. Many chances to…read morecorrect issues caused by lack of attention to detail. Example each year we have then open the pool. Each time they do we find a new leak not due to old equipment just lack of attention. This time we had then install a new filter and of course I walk into the pool shed to find a large puddle of water. Clearly they installed it but never checked to see if it was running properly. This is the typical type of service they give and to boot they are arrogant. Customers service is. It their strength. On top of that their prices are extremely high. One would expect better service for such high prices. The last straw was when they charged by credit card without my authorization. Apparently they kept an old copy of my number and pin and use that charge my account and explain to them that this was illegal and fraudulent and ended my service with him. Beware and I long-term partner in your pool service..

I would like to thank Archi,he did a treat job and show up on time.he is a nice and respectful…read moreguy.Alice

From the owner: Family owned and operated looking to give you quality work at an affordable price while the big…read moreguys push u around I'll be here willing to work with you and for you give us a call 2076049812 thank you

They were great and replaced my hot water heater in under 3 hours. Best part, they took the old…read moreone away. I didn't have to be a current customer to receive help like with so many other local plumbing companies. I called in the afternoon and they were there the next day. Thankfully they had the foresight to bring a brand new hot water heater with them. I will definitely call them for and future needs. Thank you!

Huge shoutout to Patrick! Our water kept going cold after just a few minutes, so we called around…read moreto a few plumbers in town. Surprisingly, only two companies even picked up -- AT Plumbing and another place that wanted to charge an outrageous service fee just to provide a quote. AT Plumbing also had a fee, but it was much more reasonable. Patrick showed up within a few days, right on time, and got straight to work. He kept me updated throughout, called to explain everything in detail, and provided an invoice with a clear breakdown of the work done. The professionalism and service from AT Plumbing were top-notch, and I'd absolutely call them again.

I can't give enough praises about Mainely Plumbing and Heating. They were prompt and responsive…read more They installed a new AC and dealt with issues related to my previous units. Jim and his son were helpful and knowledgeable. In addition, they are reasonable. They provided terrific service and came on the weekend to deal with my old unit. I would recommend them without reservation.

I had a job scheduled with this company 9/22/24 in the amount of, $6,338.17. Sept 19, 2024 the…read moreoffice sent me a contract in an email that requested a pay the deposit of $2,112. The contract also stated that if I paid cash for the whole job I'd save $347.46. I like saving money so I sent the required deposit of, $2,112 using my, ATM card which is considered cash. Shortly after a Mainely Plumbing staff member emailed me stating "the atm card does not qualify me for the above discount". I wrote back that the atm card is cash, it's not a credit card. The employee stated back "an atm card acts like a credit card and they get charged a fee for the transaction". I went to my bank and they stated "there is no transaction charge to a business when they receive payments via ATM cards". Mainely Plumbing insisted otherwise so I cancelled the job on the same day I received the contract 9/19/24 and requested they return my deposit. I sent two emails since I had cancelled asking "when should I be expecting the refund" and no one has replied. As of 9/30/24 I still have not received my deposit back and I've had to file a complaint with my bank.