Great service and my misery is running like new. Will be bringing it back next year for sure!!read more

Loved Barb - she keeps you informed and on the schedule. Technically strong and honest. They pick…read moreand drop off your tractor mower.

Stefan came out to repair my pressure washer. It didn't require as much work as he originally…read morethought, so he charged me significantly less than I was quoted. He knows what he's doing and charged a fair price. Plus he comes to you, which is a bonus. Definitely would recommend. I'm gonna have him come back out and work on my snowblower.

They did a great job repairing my snowblower! Very fair price for the time it took to disassemble…read moreto get to the problem. Cleaned everything up when they were done. Recommend them for sure.

I bought a GreenWorks electric mower on amazon. After 2 years, it would not start but it was…read moresupposed to be covered by a warranty. The 'warranty' repair shop that Greenworks first referred me to told me it'd be three weeks before they could even look at the mower. Well, that's not going to work when the lawn is already starting to look like some kind of a wild nature diorama. Enter Steel City Mower & Plow. These guys knew right away what my mower's problem was, they got me in right away, fixed it right away, and were even able to take care of all of the repairs as covered under warranty. They're friendly and easy to talk to. Very happy! Pro tip: When you come in from Library Road, go down the driveway in between the buildings; they're in the back on the lower level.

Dropped off an item to get it repaired, I was told I'd get a quote in 1-2 days max. I called back…read moreweekly for over a month, left voicemails and only once was I able to get a hold of someone. I was told Brian would call me back. A week later I call back, they tell me they "just" received my part and they could fix it. No apologies, and no reasons why no one ever contacted me. Told them I would just pick up my item and take it elsewhere, Bill tells me "but I just told you we have your part". Also tells me when I tell him it's ridiculous I didn't hear from anyone in over a month "I agree to disagree". They look like you do plenty of business, so taking my business elsewhere won't really affect them, but I just couldn't give them my business. There's a ton of competition out there, I'd suggest finding elsewhere to go.

I bought a cheap chainsaw from them a few weeks ago. The way…read morethey treated me, you would have thought I was dropping $5000 on equipment. They set up my saw, checked it out, and even filled the gas and oil for me. Also gave some good tips on running the saw. I highly recommend these guys!

Their services are the best comparing with the cities we lived in before. thank you! i dropped my…read morebroken lawn in last Thursday. it took them a day to fix since they knew that I needed it to finish the last cuts before the winter. They helped me load and unload from my little Honda. I am really grateful!

I have had weed walker, lawnmower & snow blower repair. Alan is though, very reasonably priced and…read moreprompt can not say how good his work is. Picked up and returned my snowblower it runs better than new and

In this day and age of Amazon Prime and big e-tailers, the only benefit of using a small locally…read moreowned independent power equipment dealer like this is for the support they offer after the sale. Town and Country Lawn and Garden offers no such support and actually made it considerably more difficult on me to get product defects dealt with and addressed. I recently moved to the area, decided to check out Town and Country as they were the local power equipment dealer. Within days of learning of their existence I purchased a $600 Stihl chainsaw from them. There were some red-flags during the purchase process, notably they had to get a tech from the back to even sell me the chainsaw. The tech also kind of threw out cliche phrases and some outdated preconceptions about the m-tronic feature of the saws I was looking at. Still, I decided to go through with the purchase. Right out of the box the saw gave me issues, demonstrating well-documented hot start issues. I battled the saw for 6 days in the woods trying to work through the issue, resetting the "computer" and trying different starting and cool down. procedures. After exhausting all avenues at home I begrudgingly brought it back to the dealer, abandoning the work at home I needed to get done. The lady at the counter was immediately defensive offered zero reassurance that they'd get me taken care of on this $600 saw I bought from them less than a week prior and yet to get a single day of proper use from. She brought a different tech out from the back to hear about the things Id try and the exact symptoms I'd experienced. I was VERY careful to explain the exact way to replicate the problem reliably. I didn't want to get a phone call a week later saying the saw "worked fine for them". Long story short, they failed to fix it. They initially misdiagnosed it, blamed Stihl for sending the wrong part and even at one point tried to put an outdated version of the m-tronic control unit on the saw and give it back to me. That plot was thwarted when the Tech Supervisor at Stihl realized I knew the difference and would be able to tell they put the wrong part on. All the while, Town-Country never called me to update me. I had to either call them, or call Stihl to get updates. T&C actually told me at one point they simply did not have the time to call their customers with updates. That's really all you need to know about this place. Eventually Stihl asked Town-Country to refund me so they could get the saw back to R&D to figure out what was wrong. I decided to roll the dice on another Stihl, and bought the same saw from another dealer a little further away. That dealer has been much better to deal with and I've already bought several more Stihl products from them without issue. Avoid Town & Country if you value your time and money. I can only imagine the headaches you'd have with them if you bought a tractor or bigger piece of equipment.

Purchased $400 Twin bagger for cub cadet lawn tractor. In spite of bringing manual with me, which…read moreincluded part/model number of the bagger, the counter guy at T-C insisted the bagger he was selling me was the correct model even though it was different from the cub cadet manual. You guessed it. Wrong bagger. If you have an older model cub cadet (mine is 2009), the current model bagger won't go on. Instead of going back to town-country, I phoned cub cadet, they are sending me the correct parts for free -- not paying for shipping either. Kudos to cub cadet. In the end, I got the problem fixed free, but the delays, the time on the phone, the rudeness of the town - country employee, etc. are the reasons I give only two stars. I don't even know what I'm giving them two stars. I had a lengthy discussion with this T-C employee about whether the bagger he was selling me was the correct one, he assumed I needed it installed by them instead of me installing it myself (it's an easy install), whether I knew the year of my tractor...he was very condescending/rude and he treated me like I was ignorant. Be ready for that too, ladies (there were other men in the store and he had a distinctively different communication style with the men than he had with me). Next time I need parts or accessories for my cub cadet I will go to a different distributor.

Very helpful, Explains repair work needed & done @ reasonable cost. Handles quality products for…read morefair value purchase. Very satisfied family of customers.

Absolutely the WORST customer service ever! I have no experience with their sales side of business…read morebut I have used them for repairs. DO NOT MAKE THE SAME MISTAKE! They give you no receipt when you drop your equipment off. Then when you call on the promised finish date, they have NO idea what you are talking about....then, "oh yeah, I'll look at that soon". They do not call you when your repair is done. You have to keep calling them, leaving messages that go unreturned until you finally catch one of them. In my case it was the son who has the business personality of a disgruntled bear. You should NOT feel intrusive when paying for a service! Long, painful story short - after repeated attempts to check the status of a tune-up and having no success, I went to pick my equipment up and was presented a bill for repairs I did not authorize and they would not guarantee. I refused to pay for more than the tune-up and they said that they will sell my equipment to someone who may have a running mower "once or twice". I was more than willing to pay for a tune-up and any small repair necessary since I was donating this mower to someone in need. Beware! SHADY way of doing business. No return calls, no guarantees that they will even look at your equipment, no customer service, NO HONESTY

This reminds me of a small town hardware store where all the staff is helpful and has regular…read morecustomers and knows them by name. They have what you need an than some, a man came in and bought a metal detector. I had keys made, that was my big purchase. It's a well planned out store, it's not too big or too small. It's a nice alternative to the big box places where you are lost in a vacuum and can't get any help. Staff is helpful and knowledgeable a plus. They have a parking lot. Support small local businesses.

Great place to get all that you need for your home repairs inside and out. Purchased a Weber BBQ…read moregrill here and the price was better than other places.