This place is great! Everyone is friendly and you can tell the therapists are happy to be there and…read moreto help their clients. They explain to you what could be causing your issue and explain why the exercise your doing will improve your condition.

Matthew and his team at SEPT are wonderful. I have a year long recovery period from a knee muscle…read moretear. 5 weeks into my physical therapy and making good progress. Everyone on the team is very nice, genuinely cares about your injury, very personable and fun. I would recommend to all my friends and family in need of PT.

I thought it was me, but after reading unhappy reviews, believe the firm wishes to attract a…read morecertain demographic element. They claim to be faith based but unhappy reviews make me wonder about staff harmony prioritized over patient's best medical interests.

I needed to get a copy of my immunizations that I had done a few years back in the Bon Secours that…read moreused to be on Monarch Way ODU village location. That closed down a few years ago so I called Ghent location and asked if it was possible to get a copy from them. They told me they would keep my immunization copies in an envelope with my name on it at the front desk for 30 days - after that, they will shred it. I went to pick it up and upon entering was greeted by a sign that said I had to call the office. I called, was told to wait downstairs in the lobby as no patients were allowed up the stairs into the office unless specified to do so. A member of the team brought my documents, asked for ID to check it was me and I was on my way. Quick, helpful and no costs for the immunization copies. 022/2020

Can't say enough good things about our experience here! Our therapist, Ryan, was so extremely…read moreknowledgable and was so very helpful all throughout our sessions. We feel so lucky to have found this wonderful facility and therapists. Jessica B

Update: They called me to schedule an apt 3 weeks later and saying they had openings next week…read more Three weeks is a long time to wait to schedule an appointment.

My daughter was treated for post concussion symptoms at this location. They average about $300 per…read morevisit which is 3x the rate of other PT service providers. They gave her a new account # for every visit and no details of the services provided - just lump sum billing so you can't see they are charging $50 for a bag of ice. The multiple account numbers also makes billing very confusing. I truly believe I've paid more than what was billed as they don't seem to keep the payment credits straight with multiple accounts to credit. Basically, each hour of supervised exercise at CHKD Sports Med is much more than what the neurologist charged to evaluate her after the concussion! Their charges are excessive and beyond customary. And good luck figuring out their billing with the multiple account #'s. If you try to get help with the billing, you'll be on hold for an eternity because they are likely trying to figure out the billings of their other customers on the line - each having a different account # for every visit to this location. Never going back and I recommend you seek other PT services to avoid being fleeced by CHKD Sports Med!

I came here as the VA sent me for a portion of my PT. The lady at the front desk was amazing I…read moreapologize I did not remember your name but I loved you gray hair. Jade was the person who gave me my massage and as a part of the intake paperwork they asked me a series of questions and in was regarding my allergies. I'm deathly allergic to Oranges and Nuts. They made sure anything that was in the room was nut and orange free. Jade has magic has and walked me through everything and asked questions and made me feel very comfortable. Veterans if you are offended massage a as a part of your PT come here you won't regret it not for a second

Friendly Staff and Knowledgeable Chiropractor…read more 1. Friendly Staff. The staff who run the front office are amazing. They have good systems at this clinic and booking appointments is effortless. Beyond that, the staff are very friendly to the point where you can make conversation with them and they will actually listen to you and talk to you like you're a human being. Believe it or not, that's rare in today's society. Booking an appointment and being seen yesterday was an amazing experience with such great people manning the front office of this clinic! 2. Knowledgeable Chiropractor. Being seen by Dr. Ryan was the best chiropractic experience! He's very methodical! He pinpointed and went to work on the exact issue I was experiencing by (1) asking me a collection of questions involving the how, what, when, and where of the pain I've been feeling. And (2) from there he evaluated me by having me do a plethora of motions and rate the pain level on each. (3) From there I got to lie on this amazing roller bed that was literally an automated, high quality back massager (felt so amazing!). (4) Lastly, Dr. Ryan gave me an adjustment efficiently and effectively suited to my situation. (5) Dr Ryan explained the applicable clinical factors of what I'm experiencing and why and gave me advisory on how to get the best recovery. He finished our discussion with a roadmap of how consistently he would like to see me and for how long. The amazing staff helped me book my next appointment. Pricing was reasonable and affordable considering the top-tier services and advisory I received. Very professional, clean, and effective clinic. Highly recommend. Would give 6 stars if I could!

This is the most professional physical therapy office i have used in over 50 years of multiple…read moreinjuries and surgeries. Staff is friendly, knowledgeable, and work as areal team. Dr. Jones is one of those experienced doctors who know what to ask and takes the time to explain what he is doing and i was feeling. Great organization.

He is great and he has a wonderful staff. Love this place. I have been here before and he does…read morewonders for any pain that you have.