With sadness I have to say that I had a frustrating experience with The Dulcimer Shoppe, the maker…read moreof McSpadden dulcimers. It was the first time that I dealt with this company. I ordered a Ginger short scale dulcimer, and the instrument that was shipped to me had two nicks-dings on the top. Ok, just cosmetic, but it bugged me. I wrote to The Dulcimer Shoppe and added photos. The owner answered that when they check an instrument before shipping they "do not use a magnifying glass"... which I think it is not the right attitude towards a customer who has a problem. He also said that he offered to fix the dulcimer, or that I was free to return the instrument, as long as I was going to pay for the shipping cost... Again, I am not sure this was right because I was not returning a perfect instrument just because I changed my mind, but I was returning an instrument with a cosmetic issue. Anyway, before deciding to return the instrument, I asked the shipping department how much they were going to deduct from my refund because of shipping costs. The answer was: $25.81. So I shipped it back. Today I received the refund, and they deducted $84.25 from it, for shipping expenses... that is more than 3 times than what I was told. I wrote to them asking to explain. Response: " Sorry for the misunderstanding. When I replied to you I was focused on the return shipping and not the previous one. Due to the fact that you are returning and not exchanging, our policy is that the customer pays for the shipping both ways. If you had elected to exchange or have it repaired, we would not have charged you the shipping". I would have much appreciated if they had given me this detailed info upfront, which they didn't. If I knew that I was going to lose 85 dollars, I could have chosen a different option, as having the dulcimer fixed or having it replaced. I am sad to see that they didn't do any effort to put themselves on the customer's side and understand my frustration. It looks like, for the Dulcimer Shoppe, a few dollars are more important than losing a customer for life. I am sure that there are many customers who have been very satisfied with their experience with The Dulcimer Shoppe and McSpadden dulcimers, this is one of the reason why I decided to go with a McSpadden. But in my case, unfortunately, It looks that I had bad luck. My frustration is not that I received an instrument with a cosmetic issue (it happens). It is the way I have been treated when I tried to resolve the issue. Confusing information about the amount of refund that led me to believe that the return would have cost me just 25 dollars, when instead I discovered a return policy that establishes that even if a customer receives a defective instrument, he has to pay both shipping charges if he wants to return it. Something that I have never seen applied by any other reputable maker. And something that it is not mentioned on The Dulcimer Shoppe web site...

Any musician, of any kind, must stop! Hand-crafted goodness! Mountain and Hammer Dulcimers made…read morehere. Walked in the door, within a minute a woman asked, "Do you play?" And when my husband said no, she said, "Then take one down and try it." Who says that about their hand-crafted babies?! My husband was in Ozark-music heaven! Everything about the Shoppe made him feel warm and fuzzy inside, like if grandma's chocolate chip cookies were a place. And even for a non-musician like myself, you'll appreciate what happens here. Their workshop is a separate room in the back, but with giant windows so you see the magic being made. Impressive through and through!

Tom is a very nice guy and it was a pleasure to learn that we both worked with and knew some of the…read moresame studios and engineers from Los Angeles. I have only bought strings there so far but will definitely be back for a G&L bass in the near future. Love the mask policy!!!

unfortunately, this location is no longer on the Square. I don't know if they've relocated to…read moreanother location, or just went out of business. it's a pity that Mountain Home has no other full-service music stores. please reply if you know more about this.

If there is a music store anywhere on Planet Earth that is more dedicated to customer satisfaction…read morethan Sigler/920D I have yet to hear about it. These guys are just superb by way of expertise and treating their customers well. The exceeded anything I could have imagined, and in the process made me a customer for life. Thanks Rue, Andrew and everyone else. You cats are Da Bomb, as we say in Brooklyn!

Nothing like this place in the area. The guys there that teach music seem to love what they do,…read morewhile loving people. I would say it is a great place to learn music!

From the owner: We give private 30 minute lessons once per week.read more

Most enjoyable instrument store I have ever visited. We go there every time we are in Branson…read more Sometimes we buy something but often we only browse. The owner always is friendly and welcomes us into the store. He is very helpful when we purchase a new instrument or just browsing.

Trustworthy! Honorable! Knowledgeable! I inherited a vintage dulcimer and sent it to Matthew,…read morethe owner, to sell for me. He sold it within a week of receiving it! He called me the minute it was sold, and mailed me a check. I'm in California so when I shipped to them, I crossed my fingers and hoped for the best. These people are the BEST, in every way.

Not a music store or mall or really a music outlet. it is a booth in an antique junk mall. Any of…read morethe few instruments are junk at best. You can find some strings, but otherwise it is not remotely a music store....lots pf hype, no real value.

I needed a few guitar related items while on vacation, and they had them…read more Easy and fast.

Needed a high E string put on a guitar. This was done fast and the guitar was tuned as well. They…read moreonly charged a $1.25 for the string. This place is cool especially for people who don't know a lot about instruments.