Oakes Pond management is wonderful. Aileen and the office staff are caring and most importantly,…read morevery professional. They are as accommodating and fair as they can possibly be and oh, so nice about it. My husband and I moved here over 10 years ago and wouldn't consider living anywhere else. Management and maintenance are the best for us

We've lived here 5 1/2 years and we love it. When you see all the features in the apartment and add…read morethe pool, gym and community center it's a good deal. The office staff is extremely helpful and the maintenance staff is beyond top notch.

The building is old and antiquated and it shows but especially in comparison to other buildings on…read moreProspect Street. From from the moment you enter the lobby and then visit the floors, you will see just how shabby, unkept and rundown it is. For nearly two years there has been massive construction throughout the parking area with no end date in sight. Not only are you subject to jackhammering 8 hours/day from 8am to 4pm but the dust has encapsulated everything. Please see the plethora of complaints on all review boards. Because of the ongoing construction parking is severely limited so you are forced to valet your car leaving the tenants furious and irate. There is no guest parking and therefore valet charges all the visitors $5/hour. There is more than ample reason the building is never at full occupancy as the turnover rate is enormous, rightfully so. There is only ONE washer and dryer per floor for 18 apartments which break constantly caused by the overloading. They have outsourced the machines to a private company in order not to deal with it and instruct the tenants to use another floor. Tenants are apoplectic especially when their clothes are trapped in standing water. Management has absolutely no regard for tenants inconveniences. NONE! The front desk staff are nothing more than potted plants who do nothing more than press a button to open the doors ONLY if you don't open it. Half the time no one is even at the front desk. They are either upstairs, leave to get food and or asleep so anyone can enter the building. Security is non-existent. The garbage rooms on floors are beyond disgusting. People throw trash on the floor with food still in it. There are complaints of mice and roaches and nothing is done to correct the ongoing problem. Nothing is ever washed and/or steam cleaned. Carpets, garbage rooms, etc. One tenant described her floor like living in the slums, it's so disgusting No rules for dog owners and several tenants allow their dogs to urinate right outside the front door in the rotunda. Others tenants allow their dogs to urinate directly outside the side door and also defecate in the garage. Dogs urinate on both the front and side lawns and bushes, rather than simply using the opposite part of the sidewalk. There is no handicap ramp in the lobby which is a violation. You have to go through the garage to the side door in order to avoid the stairs. This is an enormous hassle coming home with groceries as the concierge just sit there. Even more precarious is trying to maneuver a stretcher down these stairs as the emergency vehicles are unable to access the side door because of the low clearance. The elevators are extremely small and can only accommodate four people. Your moving company will charge overtime for the extra trips it will require in addition to not being able to fit any large furniture. The tenants all denigrate the building manager James Mason. If excuses were an Olympic sport, this management team would take home the Gold Medal leaving you exhausted with his loquaciousness when it comes to addressing any problems. His excuses are so banal and outrageous they're devoid of all reality. Many tenants are so exasperated and furious by James behavior, they use expletives to describe him. The overall condition of the building can be attributed to his total incompetence as a property manager. It is so filthy dirty and disgusting it will leave your skin crawling. Give the plethora of newer, well maintained apartments throughout Hackensack and Bergen County, I could nor would I ever live at The Pierre. Don't take my word for it but rather inspect the entire building thoroughly to observe first hand how long overdo a complete and total renovation is. The building is a pigsty, just look at filthy stained furniture in the lobby and the inside of the elevators before inspecting the basement, garage, floors, laundry rooms and especially the garbage area's. You'll gag! There are also rats by the Luxor lockers as they are kept outside in a covered area.

DO NOT MOVE HERE!!!!! All of the posts here about the construction are true. It's absolutely…read moreunbearable and the management barely even acknowledges that the tenants are being inconvenienced. The noise is loud even on the upper floors, and intolerable on the lower floors. The building is filled with dust. Also, the elevators are constantly out of service and the hallways stink of pot smoke. Maybe in a year or so when the construction ends there will be some improvement, but don't count on it.

551 Centre Street Apartments are a nightmare (part of East Gate and managed by Legacy). Bugs,…read morenoisy neighbors, horrible washer/dryer sheet smells in apartments that also permeate throughout everything in your apartment (including my $1,700 mattress that I had to throw out b/c it smelled so bad!) and into your cars as the vents are full of lint that fall on vehicles. Cars were flooded in the past and were destroyed - as such, tenants moved out. If you have an issue with a noisy, harassing neighbor, you need to take them to the Nutley Court yourself as management will NOT intervene and abide by the Lease you sign. They also play funny with $ they owe you when you vacate. Steer clear and look elsewhere! I hope this doesn't get taken down as they pay companies to remove bad reviews.

Worst management and place ever! When we initially moved in…read more2017, it was good. However, the last 3 years were very bad. We resided there from 2017 to 2023. First, be careful if you still live there, as they stole $565 from our security deposit. Management sent an email stating that they would charge a cleaning fee, but then ultimately they used a portion of our security deposit to replace the washing machine?!! Which we left in a good condition!! We will be contacting a lawyer regarding that. If you are thinking about renting there, let me tell you about the issues we faced there in the last 2 years. Our packages were getting stolen, and the management did not do much until, we, "the residents", started reporting the incidents to the police, and the person who was stealing the packages still lives in the building until this moment! More than once , there was an unleashed pitbull running around the cars and in the kids area! Of course, I called the management and they did nothing as usual. Also, they charged us an entire month of rent for an empty apartment despite that we lived there for 6 years, and we never were late a day to pay our rent on time, even during COVID. A 45 days notice was not enough for them I guess! During our last year there, I didn't feel safe, and it was not worth the $2500 we were paying. We are glad to be out of this complex, and I will never recommend it to anyone.

Every thing. I posted before, but didn't get posted. We are a pair of Seniors downsizing from a…read morehouse and this building turned out to be the absolute best. From the Concierge's at the fence desk always with a smile and an offer to help, to the rental and management office, plus the maintenance Men. Too many to name individually, but enough good things to say that we just renewed our lease. They do everything to make this apartment building feel like a community.

Maintenance is great!!! Been here a few years: Nice…read moreapartment with view, the staff is helpful and maintenance (while having a bit of a language problem) is pretty quick to answer. Never issues with then coming to fix an issue.

Horrible. The apartment is old and all of them have a damaged AC unit. I have already been in three…read moreapartments here and all of them have damage from the AC unit always leaking and nobody replace it. also, some of the neighbors are horrible! Adults males can urinate outside on the parking lot and management did nothing about it. Also, I have already 3 packages stolen from my apartment exit. The garbage is not properly cleaned and always mess around the garbage cans. Here so many ants management treat them but it just disappears for months and then coming again it's very very disgusting. Stay away from this apartment complex!

Don't move there! My apartment was located on the first…read morefloor. The apartment I was renting had mold on a terrace door and the bathroom. Also the smell of the mold makes my story short! The management replaced the door and painted molded places in the bathroom. Unfortunately a few month later after I moved in, the mold was back in my bathroom. I have 9 years old daughter who suffers from allergy and asthma. I was forced to move before my lease has expired. Victoria April, 2015 Dear Steven, Thank you for your reply. The smell of the mold it's very dangerous and you need to hire a special MOLD INSPECTION company instead of maintenance staff to find out where the mold exist! Also talking about the Black Dust in my apartment outside and inside it's Fair Lawn Commons responsibility to change filters and keep the balcony clean! Using the Clorox: you will be very surprised but for the people who is taking daily asthma medication it's not a good idea to use CLOROX!!!! Also my bathroom painted before I moved there. The mold show up after I moved there. It was not my request. My request was the smell of the mold and visible mold on the sliding door! The door was replaced by maintenance. The smell of the mold is still exist ! THE VENTILATION SYSTEM IS FULL OF THE ANIMAL HAIR AND NEVER HAS BEEN CLEAN! All black dust is coming inside from the outside. The filter located inside of the apartment is black. Thank you.

Loved living here at TSW! Location was fabulous. Neighbors were considerate and friendly…read more Amenities were awesome, especially fitness center and rooftop patio. But what really set the place apart notch above was the staff, especially Carlos who leads the maintenance staff. He set the bar on timely, caring, and effective response to any and all issues. He's a real credit to the organization whose effort and attitude reflect well on life at TSW.

Do your homework and talk to current residents before signing a lease here…read more When we moved into this building, it was beautiful, well-maintained, and well-managed by Urby. Since management changed to Bozzuto, our experience has been dramatically different. Before signing a lease, prospective tenants should speak directly with current residents rather than relying solely on what they are told during the leasing process. In our experience, communication from management becomes extremely difficult once you are a resident. Phone calls and emails frequently go unanswered, and unlike the previous management company, whose office was accessible to residents, the management office is now generally kept locked. One of the biggest changes was the elimination of the front-desk concierge, which had been staffed from approximately 7 a.m. to 11 p.m. The concierge received packages, greeted visitors, and provided an important level of security. The current package-room system has been extremely frustrating. We have had numerous packages go missing or appear days or even weeks later. When residents ask management for help locating missing packages, there seems to be little or no follow-up. Grocery deliveries have even been left outside at the curb. Security has also become a concern. Without the concierge, we regularly see people we do not recognize in the elevators and stairwells. Residents have also dealt with serious maintenance and cleanliness concerns. There have been widespread complaints among residents about roaches, as well as reports of rodents and droppings in common areas. The trash and recycling rooms on each floor can feel like one large open garbage can, and residents have reported seeing roaches crawling on the floors of these rooms. Yet when residents have raised pest concerns, they have often been told that the problem is isolated to their individual apartment rather than seeing the issue proactively addressed building-wide. Other issues residents have experienced include leaking or malfunctioning air-conditioning units, residents going extended periods during the summer without functioning A/C, flooding in the parking garage during heavy rain, staining on vehicles parked in the garage, poorly maintained common areas, and outdoor rooftop furniture with what appears to be black mold. The recently renovated hallways were fitted with off-white carpeting that became noticeably stained almost immediately, and there have also been problems with pet urine and odors in elevators and hallways. Residents pay a monthly amenity fee, yet the rooftop and rooftop lounge are sometimes unavailable because they are reserved for Bozzuto's corporate events. There have also been complaints about substantial move-out charges for relatively minor wear. One other thing prospective residents should keep in mind when looking at this building's Google rating: management actively solicits Google reviews from residents. Given the level of frustration we have heard from many current residents, I strongly recommend speaking directly with people who actually live here rather than relying solely on online ratings and reviews. What makes all of this especially frustrating is the lack of communication and follow-through. Problems are too often minimized, dismissed, or left unresolved. This was once a beautiful, well-maintained building with accessible management and a strong emphasis on resident service. Our experience under the current management has been a major decline from what the building once was. Before signing a lease, talk to the people who actually live here.