Did an outstanding job in repairing my 2012 Yukon XL Denali after I jackknifed a trailer. Had to…read morereplace my left quarter panel and repair the bumper plus some behind the panel structure. Vehicle was returned to me looking like a new vehicle inside and out.

I had two unfortunate situations in the last couple of weeks with different vehicles. The first was…read moremy own car broke down in downtown Iron Mountain at 11:30 at night. My car could not be towed and needed to be flat bedded to a local body/repair shop. Wade Edward's was on the scene 10 minutes after receiving my roadside assistance call. The second occurrence was with the rental car I had to replace my car, which had a tire blow out. After waiting in the phone for almost a hour and a half with the rental company's roadside assistance, never speaking to a human being, I decided to hang up and just call Wade. Once again, Wade came out to give to change my tire within 15 minutes of my call. He was great to work with in both instances. The first night, he took the time to help me and my dog, who was riding with me in my car, get to our local destination by around midnight. As for the tire blow out, when he realized it was on a rental and that I would be responsible for the repairs, he invited me to come into his dealership to have his team see if the tire could be repaired at no charge. Unfortunately, I ended up needing to replace a rental car tire but his staff took great care of me. Awesome experience. While I'm not certain of this, I suspect they gave me the "Friends and Family" discount. I really appreciate all his and his team's help. I'm a long way from home and it was nice to meet some people who are just good people and cared about me/us. If I was in the market for a new car, I would be very confident in giving him and Edward's Automotive my business. Maybe I will anyway.

I just wanted to pass on the poor customer service that comes from Bergeron Toyota in Iron…read moreMountain, MI. And yes, I am posting this review in several different places, because if the public isnt aware, they will be able to freely continue their policy of terrible customer service. The policy of Bergeron is essentially, that if you did not buy your Toyota from them, you cannot expect any sort of service from them what-so-ever. When you call to schedule service, their first question is: "Did you buy your vehicle from us?" If you did not, they say they'll call you back, and they rarely do. Any service appt is scheduled out at a minimum a month later if you are fortunate enough for them to call you back. As a result, I and many others I've heard from have vowed to never buy from that dealership, or have our vehicles serviced there. Instead, I am forced to travel to Rhinelander, WI (about an hour and a half away) to have my Highlander serviced.

Unless you like getting ripped off, go somewhere else! Adrian Bergeron sold me a rusty vehicle…read morethat they covered up with black undercoating so it wasn't visible prior to purchase. 4 months later, the rust started coming out and bubbling. Now in my 5th MONTH of ownership, it leaks oil too! Needless to say, I'm extremely disgusted with my experience.

We purchased our used Expedition from Riverside Auto Iron Mountain a few months back. We noticed a…read morepaint issue on the driver's side door and contacted Mike and Scott about this a week or so after our purchase. Both of them went above and beyond to take care of this for us. We dropped our vehicle off and were provided a loaner vehicle. Scott then offered for a driver to bring our Expedition back to WI for us and then picked up the loaner vehicle. Being over two hours away this was genuinely appreciated!! We also asked since they had our vehicle to do an oil change and Scott covered that for us at no cost. Yes, this vehicle was a large purchase but was still a used vehicle and most dealerships would have said, "you get what you get" because it's used. Riverside took care of the service to the door, the oil change, and the loaner...nothing came out of our pocket. We couldn't be happier with our OVERALL experience with Riverside Auto Iron Mountain. The entire buying experience went well, and they were very fair with our trade-in and made 2 hour drive up there very well worth it. Then to stand by their word and take care of the paint issue on the door and accommodate us like they did is almost unheard of. With all the dealerships in our area (i.e., Green Bay and Appleton) I can almost guarantee not one of them would have done this for us so highly recommend anyone to Riverside Auto Iron Mountain!! I typically do not write reviews but had to in this situation as just the buying experience alone was enough to give Scott and Mike 5 stars but then how they handled the repair service took it to a whole new level. We will continue to go to Riverside Auto Group for any of our future vehicle purchases even with them being hours away as their customer service and loyalty is the way all dealerships should be!! Thank you guys!!!

Called about buying a Jeep and was told they would call me back. Well a week later nobody called…read moreme. So I emailed and this Josh guy told me I had the wrong dealer. So I sent him pictures of that jeep they had on their web page. They emailed back an more or less told me they did not need my business an that they would take me off their email list. NEVER NEVER Again will I contact them. They think other people are stupid. I see a lot of bad reviews on this Yelp.

Very easy and professional to work with. I've bought 3 vehicles from here and all have been great…read more All the staff is courteous and professional. They are fair and honest.

The only good thing about them is their extensive inventory of quality used vehicles. Their…read morepricing is way over Blue Book or any other measure - even when you consider dealership price and "excellent" condition. Based on my experience and people I know, they will not negotiate on price. When I shopped there, salespeople were scarce - I had to track them down to take a test drive and again when I dropped the key off! When considering a new vehicle they quoted above MSRP and were unwilling to negotiate. Their Service Dept was also bad when I recently was looking at warranty work. Their first question was: "did you purchase the vehicle from us?" When I answered "No", the stonewalling began - "not a warranty part, not what's wrong with it, THREE weeks until we can look at it..." It's great to support local businesses, but not when it costs the consumer lots of extra $$ and headaches. I went about 100 miles SW and got a great vehicle at a fair price AND excellent service.

I purchased my used truck on November 18, 2025. I had contacted them by phone on the previous day…read more The salesman, Jordan Bartels, was very helpful, sending photos and even doing a test drive for me. The next morning, i made the 4 hour drive, and i can't say enough about how nice Jordan and the whole staff was. ​

Never but anything from this place! Disrespectful insulting…read moreand weird. Go there and drive through, the salesman chase you down trying to sell.

I recommend bringing along a OBD2 system scanner before even taking a test drive. Afterwards I'd…read moretake the interested vehicle to your own mechanic for a thorough inspection. All the vehicles that I've ever tested had major mechanical issues! Which ranged from bad transmissions to rusted through frames. Spray painting over rust and clearing warning codes is a common practice at Neuens Auto Sales. I'd avoid this place at all costs!

I went in to get my coolant pressure test and they figured it out was water pump and fixed it…read morebefore the day was over. Great mechanics and overall atmosphere. Also they do great exhaust work for trucks. I brought my 3/4 ton in and my half tons. They also scheduled me to have appointment and get truck back same day too I thought was really convenient. Other shops get to it when they get to it

These guys are awesome! Fixed my ac and help troubleshoot check engine light. THANKS, DAVE!…read more Only place I will have my truck serviced from now on! 5 stars!