I had an amazing experience with this location. They took great care of me when I needed a vehicle…read more Ended up buying out my lease. Adam was fantastic and very helpful. I highly recommend this location,

Was traveling from the US for my daughter's hockey tournament when we discovered that the rear…read morecenter passenger lap belt had become unanchored somewhere underneath/behind the seats. Stopped in on a longshot that they might be able to help on short notice. After explaining the situation, the service counter checked with a mechanic who took a quick look in between scheduled appointments - they were able to fix the problem in about 15 min and got us to our hockey game in time! THANK YOU for your kindness towards travelers in need!

drove 1 hr as I can't get oil change after 5pm at my other dealer during week. got here at 12:40…read moreand they had already locked the door. they don't close at 1 as posted but 12. will never come back to this dealer again.

In September of 2023, I purchased a previously owned vehicle from John Bear - a 2015 Chevy Trax…read moreLTZ. On the day that I picked the Trax up, the engine light came on as I was driving on the QEW. Back to John Bear. To cut to the chase, for the next 10 weeks, I had to take the vehicle back to the shop 6 TIMES due to warning lights coming on, vehicle wouldn't start, window wouldn't go up and on one occasion the Trax went into "limp home mode" as I was driving on a busy expressway. I drove to Quebec and had electrical issues there. I can't stress enough how helpful the staff at John Bear were. They TOTALLY stood behind what they sold AND eventually solved the issue. They provided me with a rental car on 2 occasions- one being 9 days of rental paid by John Bear. They paid for an Uber to get me from the dealership to the car rental company. When I experienced issues while in Quebec, I was advised by Joe to take the vehicle to the nearest Chevy dealership. John Bear footed the bill. When I was searching for a new car, my big brother strongly advised that I purchase a vehicle from a large, reputable dealership and not some random small car lot. He said that a large dealership would stand behind their commitment to sell safe, reliable and quality vehicles. John Bear did EXACTLY that. I'm not going to lie - that 10 weeks was incredibly stressful and it negatively impacted my life. I had to put off my job search as my work requires a vehicle. I lost income from my part time job as my job was 1.5 hours away and the Trax broke down and I had to call in and book off my shift. I had to cancel weekend plans twice. My mini vacation to Quebec was pretty much ruined as the vehicle was having issues that began the day after I arrived and it was in the shop for almost 4 days. HOWEVER.... In the end, I am giving John Bear a 5 star rating due to the fact that they TOTALLY stood behind their commitment to their customer. Gerry and the service team worked diligently to resolve the issue with the warning lights coming and staying on. The issues with the Trax are resolved! Joe (manager of the previously owned vehicle department) was 100% supportive. Joe even gave me his cell number with instructions to call or text him if I was experiencing issues with the vehicle even if it was after hours or a holiday. Joe and Gerry are the best, along with Lori (Service Manager.) I do have to say that I wasn't impressed with the salesperson who sold me the vehicle as he fibbed to me twice and wasn't helpful. The best thing that he did was to pass me onto Joe. Once Joe took over, I knew that I was in good hands. The Trax is now working fine and hasn't had to return to the shop since the beginning of November. The vehicle is great on gas. It's fully loaded and is super cute! Once I get over being stressed for 10-12 solid weeks, I'm going to fully enjoy the Trax. No more obsessively checking the dashboard lights. I can FINALLY get back to my life and finding a new full time job! My big brother was 100% right in his insistence in me purchasing a vehicle from a reputable dealership. John Bear more than proved that they're a reputable dealership. Had I purchased a vehicle from Auto Trader private sale or a small used car lot, I would have been totally screwed. Thanks John Bear!

Terrible customer service. Very overpriced service. Rude management does not honor warranties.read more

TJ was a great salesperson to deal with. Very communicative and clear, with no pressure sales…read moretactics. Entire purchase was done via email/phone call. Highly recommended if you're looking for a Subaru and definitely going to pass along his information to my friends.

The technician serviced my car in my driveway, and took the time to walk me through every step of…read morethe process. Their straightforward website made scheduling easy, and they responded quickly. Honest, reliable and extremely skilled in what they do. And it was more cost effective than taking my car to an auto shop or dealership. Highly recommend checking them out!

From the owner: We put time back into your day by providing Mobile Automotive Diagnostics, Maintenance, and Repairs…read more- at your doorstep.

They are brutal and Tara is a lier and the service was brutal…read more Made an appointment 10 days ago for 9am. Showed up at 8am. They didn't look at the vehicle until after 1pm. Didn't call to let me know, I had to call at 3pm to find out what was going on. Told them to send the shuttle over 2 hr wait for that. More lies and excuses. This place is horrible and brutal. I should have waited for an appointment at Grimsby Kia. Way better and they are professional.

I purchased a Kia Soul EV from them in November of 2026. They had 2 different people tell me and…read morethe dash showed that the battery was at 100% state of health. It turns out immediately afterwards that they had reset the SOH indicator in the car and it actually was at 65% SOH. I had the car tested at a different Kia dealer and they confirmed this. Kia of Hamilton have since refused to talk to me about it. I have put in an official complaint to the OMVIC but have still heard nothing from the dealer. My original feeling was that it was an honest mistake by the dealership. But because they refuse to even talk to me about it, it has started to feel like it was a purposeful alteration of the vehicles history. I am extremely disappointed in this dealership, and would advise anyone thinking of purchasing from them to look else ware for a trustworthy dealer. as this dealer is modifying the in vehicle history to make the cars appear better than they are.

Fantastic People and Great Experience, kept me in the loop of the process, always on top of it and…read morefollow up was A+.

I urge buyers or those looking to get their vehicle serviced here to read my experience:…read more I had bought 2 vehicles here. Service manager Ron was rude and condescending to me unprovoked when I went to my service appointment. He's been rude/needlessly short with me in the past also. It seems like he is miserable to be working there. When I purchased from this dealership 2 years ago, it included a number of oil changes. I had one oil change left. I asked the lady on the phone who booked my appointment, if my last oil change credit would be applied during this visit. She confirmed yes. When I arrived and saw Ron, I asked him about my oil change credit before leaving my vehicle. He told me that my oil change was treated like an 'extended warranty' and it expired in April and there's nothing he can do about it. I remained polite and let him know that the lady who booked my appointment had said it would be applied. also explained that I was not well and wasn't able to use my vehicle at that time. (My mileage was also way under what was posted on the sticker for my service appointment, but I do understand the recommended date for my next oil change had passed). He remained firmly telling me no while having a smug expression and then most shocking of all: he told me "that it has to be paid for or HE WOULD HAVE TO PAY FOR IT which he isn't going to do." I just looked at him. I did not react though I wished I spoke up and had told him how rude, condescending and unnecessary that comment was. I have no problems paying for my car or anything else concerning me. I would never expect Ron to even pay for a bottle of water for me. Why he phrased it like that, as if I expected it to come out of his paycheque is beyond me. Afterwards, he said "the company would have to pay for it and he's not going to do that." Again, I never asked for the company, him, Nissan Canada, etc. to pay for anything for me. I bought additional protection and warranties, and of course it was disappointing that after being a great repeat customer here, it was so easy to say no we will not help you with the oil change that's rightfully yours and throw that in your face. I was informed my air filter needed replacing during the inspection and I declined to do it, as I will not give this location a dime more of my business. Shameful and I should've bought my vehicles elsewhere. I will gladly go elsewhere for my maintenance needs. Upon picking up my vehicle, a service advisor helped me to check out as Ron was busy with another customer. I was frankly relieved not to have to interact with him again. The service advisor was courteous. He explained that the car wash was broken (of course) and attached a complementary car wash ticket for next time. I am not comfortable coming back to this location and should have asked him to keep the ticket for another customer. I don't need the free car wash for any time. However, he asked me to give Ron a 10 on his review, and was serious in telling me to give him a 10 that would be great thanks. It's unprofessional, you should allow your customers to choose for themselves. It is not appropriate to let people know in advance to give them a 10. That wasn't a great ending to my poor visit. My coworker even offered to accompany me to pick up my vehicle when it was ready, but I shouldn't need accompanying when going to a service appointment and went back alone. Service appointments shouldn't be so uncomfortable that we need someone there with us. What a shame that Ron is an assistant manager for the department. Huge miss on Nissan Plaza when your workers are very comfortable belittling and showing arrogance to your polite customers who don't raise a fuss. I would certainly recommend others DO NOT come here to this location. Buy elsewhere and get your maintenance work done elsewhere.

Absolutely horrible service. We have warranty and they won't cover it at this dealership but other…read moredealerships do so we went elsewhere. Even though they fixed one part under warranty originally and it broke again now a year later. They fail to communicate between themselves effectively, subsequently resulting in you being inconvenienced and wasting valuable time. Avoid this jeep/dodge/chrysler dealership and go to Grimsby or Johnston Chrysler on Upper James (at stonechurch rd) in Hamilton area for reliable and quick service with great customer service skills.

It's been 2 months since my last terrible visit. Today I took my vehicle back for some service…read morework, oil change and tire rotation. The old Service Manager has been replaced thank God by a great fellow by the name of Mike. It was great to see all my friends in service, SYD and his great staff, the great people in the parts Department esp Bob. My car is 17 years old and I have had it serviced by Bay King for 16 years now. I am so grateful to be back. I still have my car and it's only because of the Bay Kin Staff. Jim Wilson

I got into a bad accident and got t-boned on the drivers side and lost my truck I needed a vehicle…read moreto get around to see doctors and go to physiotherapy. I went to see a used 4x4 truck Airport ford had in the lot, after a quick drive as the truck's gas light was on. I inspected the vehicle further, the sales man said he drove the truck also, it's a nice truck it drives nice and you also get a seccond key and fob he said. so i decided to purchase the truck. I went and got a cashier cheque and paid the whole amount in one go, they got me plates and drove it home everything was good, I gave them 3 months for the keys called the salesman no keys i will get back to you, another month went past, call called again, won't give me an explanation just i will get back to you, so now half a year same thing, Another month went past talk to the salesmans boss, he didn't call back, then called the owner, he basically told me im not getting them he dont know why i was told there was a seccond set of keys and he sounded upset over me calling about this, so i called to see what the price was for the key and fob 620+ tax. Basically once I bought the truck they didn't care anymore

I feel like I should start with my personal background. I was in sales for a luxury automotive…read morebrand for quite a few years. So, when I tell you that I have extensive knowledge of the Industry, the games and the process plus my expectations from sales and service are very high, that is probably an understatement. I had visited about 5 dealerships in the GTA before driving all the way out to Hamilton. Every previous dealer I went to go see from Toronto to Burlington, I had the worst experiences with. Luckily I came to Airport Ford Lincoln to test drive a specific model of vehicle that I wanted and they happen to have available to drive. I was eventually planning on factory ordering when I found a dealer I liked. On my arrival at this dealer, I had the pleasure of meeting Steve Gracie in sales. The level of service I received from Steve is unparalleled. He was patient when listening to exactly what I wanted. Offered suggestions that made a huge difference in my order and benefitted me. And most of all he was honest. I placed my factory order with ease. He kept me informed as I waited for my build and send me all the info in real time. Once my vehicle arrived, I had the absolute pleasure of dealing with Chris Daley in the finance department. Again, I could not say enough good things about my experience. We talked about what products I wanted and were beneficial to me and which ones were not. Being from the same background, I knew exactly what I wanted. I was also expecting the typical "unnecessary products upsell". That never happened. Every step of the way each member of this dealership that I dealt with was completely advocating for me, what I wanted and what was best for my situation. At no point did I ever feel as if they were trying to "pull one over" on me. Quite the opposite. Over the years, I've seen so many people being taken advantage of from sales people, and dealers. This will not happen with the people at Airport Ford Lincoln. Steve Gracie is the type of sales person that I would feel 100% comfortable with sending all my friends and family to and not feel like I had to be there for the process to make sure it went smooth. I would know that they were in good hands. Thank you Steve and Chis! I loooove my new ride and now you have a life long customer.