The best gift shop in Highlands! "We want everyone who walks in the door to be happy," says owner Penny Chambless, "whether they buy something or not." The music sets the mood, and it ranges from toe-tapping bluegrass to old-timey hymns, all instrumentals using mountain dulcimers and the like. Shoppers begin to smile and reminisce, and memories of older, simpler times often cause a story to be shared. Penny patiently listens to everybody's stories; she says that's what makes her day. She has good merchandise, nothing too expensive, because she knows times are hard. Personal service is her forte, a box, gift wrap, a little extra tissue please. Funny cards cause laughter to erupt and joy seems to spread through the store. There are lots of bears, cute metal signs, bird houses, candles, garden flags, angels galore, journals and note pads, jewelry, and ,"you know, things my regular customers keep coming back for." And come back they do. Over and over they say, "This is my favorite store. We always come to Mountain Heritage when we come to Highlands, and we always find something we like!" read more