1. Mountain Family Dentistry

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Payson, AZ

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Mountain Family Dentistry

4.0 (4 reviews)
Open • 8:00 am - 4:00 pm

Services - Mountain Family Dentistry

Cavity treatment

Dental exams

Tooth filling replacement or repair

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Payson Dermatology

Payson Dermatology

3.9(7 reviews)
0.4 mi

Was in Payson collecting my thoughts.. turns out I needed a biopsy at the same time…read more I dropped in and they were able to see me and take care of me in the same visit. Thanks to all the staff who helped out great office environment with hard working staff.

My Experience with Payson Dermatology…read more When I first started seeing Payson Dermatology in February, everything went well. I had my initial appointment, received the medication I needed, and had a follow-up appointment without any issues. Unfortunately, my experience changed completely when I had a severe hidradenitis suppurativa (HS) flare-up. On Monday, I contacted the office because of my flare-up, and the doctor prescribed antibiotics. After taking them for approximately 48 hours, I developed a fever. I called and left a message on the nurse line but received no response. A couple of hours later, I called again and requested a callback. When someone finally returned my call, I was told they were waiting to hear back from the doctor. On Wednesday, I called again, left another message, and pleaded for help. Still, nothing. Thursday came and went, and my condition continued to worsen. By Friday morning, I was desperate. I tried the nurse line again and got voicemail. After 8 a.m., I called the appointment line, but nobody answered. I left a message with my name and was so upset that I broke down, explaining that I didn't know what to do anymore. At approximately 9:15 a.m., I decided I could no longer wait and went to the emergency room. Only then did I finally receive a callback. I was told the doctor wanted to give the antibiotics more time to work. I explained that I was going to the ER regardless because my condition was getting worse and I could no longer manage the pain. Several hours after I was already at the ER, I received another call telling me that the doctor agreed going to the ER was a good idea. My biggest disappointment is not that the initial treatment didn't work. It's that I couldn't get timely medical guidance when I developed a fever and my condition continued to deteriorate. I understand that medications can take time to work, but patients should not have to spend days repeatedly calling, leaving desperate messages, and wondering what to do when they're getting worse. I initially had a positive experience with this office and trusted them with my care. Unfortunately, this experience completely changed that. I ultimately asked them to cancel my remaining appointments because I no longer felt comfortable continuing care there. Patients deserve to feel heard, supported, and able to reach their medical team when a potentially serious problem develops. Sadly, that was not my experience with Payson Dermatology.

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Payson Dermatology
Payson Dermatology
Payson Dermatology - Picture of Dana Knox,  in my dining room.

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Picture of Dana Knox, in my dining room.

Mountain Family Dentistry - generaldentistry - Updated October 2026

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