Given all the great reviews of Mtn Creek HVAC I'm clearly the enigma here & really wondering what's happened. I'm very hesitant to tear down locally owned small business (I am one myself) but the only reason I'm giving 1 star is b/c zero is not an option.
My wife & I own a nice residential rental property in the Woodmoor HOA (top of the hill off County Line Rd) & just before Christmas 2024 our tenants awakened one morning to a cold house. We've all been there. They called Mtn Creek. Justin came out, diagnosed the problem as being a failed blower motor & needed a new igniter. Ok. He did the work; I was invoiced & paid $2,100.
Days later the house is cold again. They called Mtn Creek & were told Justin could come investigate in late January. They called me. It was the coldest week (so far) of the year & I'd just shelled out over 2 grand - waiting 4 weeks for him to stand being his work was unacceptable, so I called personally. This was Tues. They found a hole (allegedly) on the calendar & scheduled him to come the following Friday - over a week & a half later. Fortunately, the house also has a wood-burning stove.
The next Friday he was a no call/no show. Multiple calls made by both the tenants & me all went directly to voice mail, which isn't helpful b/c of the "This voice mail box is full" message we get on 100% of calls.
I/we call for roughly another week & finally a woman answers. I tell her the situation & she sets an appointment for him to come last Friday (Jan. 3) at noon. At 1:45 I get a call from my tenant informing me Justin has again no call/no showed. They put their day on hold, took time off of work to be there & meet him b/c....its cold outside, and, nothing. We both again begin calling. Again nothing. Finally on one of my calls I get the voicemail lead tone & leave a message. To this very moment there has never been a callback.
I can't imagine running a business or treating a customer this way. I now have to call another HVAC company, pay them some yet-to-be-determined amount to come out, diagnose & correct a problem I've already spent $2100 on & endured weeks of unnecessary frustration. All they had to do was a) show up at the appointed time, and/or, pick up the phone, call, and reschedule if necessary. Its an imperfect science, things happen, we all understand that. But its December/January & a house at 7,500 feet.
Apologies of the length but this is an unexaggerated accounting of events. I've never met Justin, I don't live in the house, I just pay the bills, & again, I'm really not the type to go off on a negative rant like this, in fact if it were $100 I probably wouldn't bother. But this has been truly atrocious & frankly Justin, I'd appreciate a portion of my money being refunded. read more