So happy to recommend Suzanne and her husband! Took care of all our problem areas. Will be having…read morethem back next month!

I don't think I've ever left a one star review in my life, but I cannot recommend this company…read moreafter my experience. It was bad enough that I feel obligated to share with others. We just bought a property in the Blue Ridge area and wanted a thorough deep clean before moving in. Suzanne was responsive, offered a fair price, and could come within our timeframe. Day of the cleaning they were a few hours late. No biggie because we weren't there. Later that evening I received photos of the finished job. Mostly dark and blurry, impossible to judge a proper clean from. I offered to pay 50% now and 50% 2 days later once we arrived. I was told by Suzanne their payment policy required up front payment. I had never seen this policy but since she had access to my cabin and I wasn't there, I decided to trust her and said I expected them to come back out if anything was not as expected once I arrived. When we arrived to the cabin 2 days later after 11 hours of driving, I was incredibly disappointed to find our cabin still filthy. I was so shocked that I cried. I was concerned that I had been scammed. There was dust everywhere. Floors very clearly were not vacuumed. There was stuff all over the rugs, dead bugs on the floors. Every baseboard was caked in dust. The closets clearly weren't touched. Dust and random objects all over the floors and baseboards. The inside and outside of our kitchen cabinets were so dirty. These were all items on the agreed upon checklist that should have been cleaned. Suzanne sent two people out two days later to redo the cleaning. Arielle and Angie were amazing and did a great job. When they arrived they didn't have any of the proper cleaning supplies because they were told the house was clean and just needed some touch ups. They were shocked by how much cleaning was needed and ended up spending ~4 hours deep cleaning with me helping. I personally spent 4 hours cleaning my kitchen since the inside, outside and tops of cabinets were not touched. I'm glad Suzanne sent people out to redo the job, but I cannot believe this was necessary in the first place. I never even received a simple apology for my experience. If I were a business owner I would never allow that poor level of service for a customer. My assumption is that she outsourced the job to someone and never saw the finished work herself or she would not have allowed this.