Mountain Aire Heating and Cooling was great when Jeff still owned the company. I have called 3 times in the last week to make an appointment to get service done on my already installed split units but I never got a returned call, just like the recent other reviews stated. I was recommended Best By Far and they answered the phone and made my appointment for the next morning. Time to move on. read more

I contacted Mountain Aire for a seasonal HVAC checkup. Jeremy told me owner Jeff is still with Mountain Aire. He lied. Jeff retired. Mountain Aire previous owner Jeff was professional, honest, trustworthy, and dependable. New owner Jeremy has none of these qualities. Do not let Jeremy take your money without completing EVERYTHING that he promised. Because he will take your money and run, never to be heard from again by ignoring calls, messages, and emails. Most of the service call consisted of attempts to upsell parts and service that are not needed at ridiculous inflated prices. Do yourself a favor, find another company for your HVAC needs. read more

Just as the recent reviews warn, no one answers the phone or returns calls. 3rd day of calling for warranty work on an AC the old owner installed. They are likely avoiding since its warranty and would rather focus on new installs. Stay away from this business. read more

If you are seeking the old Mountain Aire Heating and Cooling company the previous owner retired. It used to be a great company. This company (with the same name), will likely never call you back. Good luck if you try to use them - I never got any correspondence. I wonder if they are still in business. read more

I am very pleased with the service and expertise of Mountain Aire in Sedona. I would recommend them for problems with furnace and air conditioning systems. We had an issue this morning, and called, and although they are booked up with appointments, they fit us into the schedule. Jeremy's evaluation was careful and gave us good insight into the issues our old system has been giving us. Thanks for providing us fine customer service and smart people! read more

Very responsive and reliable. Mountain Aire fixed some install errors that another contractor created. Then I had Mountain Aire install an air scrubber into the furnace for whole home air purification ... I have lots of allergies and this has made a big difference. This company has replaced a number of HVAC systems within the townhome community where I live in Sedona and all neighbors have nothing but positive things to say about Mountain Aire!!! read more

This company has changed owners and no longer services former customers of Jeff Welch who owned Mountain Aire until recently. Their phone message is deceptive and the mailbox is always full. Jeremy has left and Mountain Aire is not a good company any more--if they are even still in business. It is sad to be abandoned by a company that used to be a diamond dealer for Mitsubishi. They are not even in the Mitsubishi system at this point. They have moved from the former address and are out of contact. read more

Highly recommend. From scheduling the appointment online and phone call follow up to the great experience with the Service technician Jeremy made this recommendation a no brainer. Jeremy solved my issue in a timely and professional manner and I have zero complaints, he was easy to talk to and provided the information I needed to make repair decisions easy. read more

Mountain Air is simply awesome! I used them many times in the past as I flipp houses and it is the only company I go to when I have issues or need help. They are super knowledgeable, professional, responsive, most of all honest! and friendly. Just had a new AC installed and it's amazingly quiet and energy efficient. read more

Very professional and responsive service. These guys know what they are doing and do the job right. Also, they stand behind the products they install. Our new heater did need some warranty service this week and they were here in less than 2 hours. You'll be glad you chose this company. We are! read more

I wanted to get our HVAC tuned up before the first cold snap. A friend ours had a new unit installed in her home by Mountain Aire and recommended them. I gave a call, and set up an appointment. Jeff and his tech showed up. Very nice and knowledgeable guy, explained in detail the types of units I had. To my surprise there was only a few minor issues. There was no "up-sale" tactics. which is rare these days. The Service tune up and filter change was reasonable. So Mountain Aire will be the first I call If service is needed on my units. read more

Really disappointed in this company. I am 76, a disabled Marine combat veteran, and my house in Rolling Hills was at 96 degrees. I left a message for Jeremy in the morning, during business hours. He called back within an hour or two and left a message that he would be glad to help. We were out and missed his call. I called back as soon as I saw the message...and left another message, in the early afternoon of the same day. When no one had called back, I called again later that afternoon. The next morning, I left another message and asked that even if he could not make the service call (I had advised on the first message that our AC was out completely) would he at least call back. He never did. I had the opportunity to have another company check my unit, but turned it down because of the good reviews I had read about Mountain Air. I also understand that things happen and someone else might have had a bigger emergency than us, so I left Jeremy another message telling him I was going to write this review, but was giving him the opportunity to tell his side of the story first. He never called back. Based on his first messages, we spent two more days in a 96 degree house. I finally made the repair myself. I'm estimating that the repair would have cost about $500, and I was willing to pay it had anyone from Mountain Aire bothered to call back...one way or the other. read more

Wow! Great customer service from Jenny on the phone and from Jeremy, the technician. Pleasant, personable, helpful! Seriously....a top notch experience. Jenny took the time to call me back with some useful info! Jeremy took the time to make sure I knew how to follow up if needed! read more

Would not come back and service a unit they installed several years ago. Had to call their competition. Use someone else read more

Needed a/C for my house. Other companies had quoted me up to $16,000. Mountain Aire found a great solution for me for under $7000, and came out and installed quickly and professionally. Works great. Feels great. Loved the service. read more

Jeff and the team at Mountain Aire are awesome. From selection of my HVAC units (taking into account all of the relevant factors - like the age, size and exposure of my house), to installation, to regular maintenance and random trouble-shooting - so reliable, so knowledgeable, so responsive and great to schedule and work with. read more

This is the second home that mountainaire has installed an HVAC system for me. As usual the work was excellent, started on time, explained how to use the new system and was awesome in general. I highly recommend them! read more

Mountain Aire is an incredible company. The owner is a clear minded and experienced hvac person. He has great support staff and their office is responsive and friendly as well as knowledgeable. These folks stuck with a rough hvac problem left by a previous hvac company. We needed a repair, a tough challenge based on the prior company's bad service. They stuck with us, problem solved and left us with a working system. You won't go wrong if you have them come to your home to install or repair. read more

I have to say the gentleman came out and gathered information for a quote nearly a week ago and never received any follow up information. He seemed genuine and sincere with his customer service, however failure to quote in a timely manner may lead us elsewhere. read more

Tom Odonnell is the most professional, efficient, Heating & Cooling in Sedona, We needed to replace furnace and Air conditioner. We got estimates from Geottls, way higher than Tom, like $2000.00 higher. Also from Verde Air, We wanted Lennox, well Tom did the install in 2 days, it is a great unit, We are so happy. He is the nicest guy to have do your work. The Lum's read more

We needed a mini-split A/C in our casita and called multiple folks out for estimates, including a friend of a friend in the valley. Mountain Aire was the most reliable, most thorough and yet the best priced of all the options. Yes, we could have saved a little with another option, but they wouldn't have installed a Mitsubishi, which is what we wanted and trusted. From quoting to scheduling to installation and working with the electrician to pull the line in where needed, Mountain Aire was absolutely fabulous to work with on this project. We would definitely bring them in again when needed and recommend them to others. One thing to know, they are somewhat recently under new management, so you may want to take old bad reviews with that in mind. We loved their work! And our friends and family have appreciated the nice cool casita this summer! =) read more

Jenny, Jeremy and crew at Mountain Aire saved my bacon. One day before closing on a property I was selling, the buyers discovered the A/C had stopped working. I was able to run down the road to where Mountain Aire was servicing a neighbor's evaporative cooler. They came and looked at the A/C immediately and had the part the next day. Despite the realtors yanking her around for a week because they wouldn't get the utilities turned back on, Jenny remained incredibly helpful and pleasant in trying to get the repair scheduled. She was even pleasant when the realtors were incredibly rude about refusing to pay her (don't worry, I did). I won't work with either of the realtors again, but I would hire Mountain Aire in a minute. read more

Well, there is a first time for everything! The first time I have ever had a contractor show up when he is going to say he will. The first time I've had a contractor do an excellent job in less time than they thought it would take. The first time I have ever given any contractor 5 stars! Jeff and his associate at Mountain Aire were not only excellent at customer service but installed my new A/C unit in only 4 hrs! The cost was very reasonable and I am really pleased with my Ruud unit. They replaced a 23 years old A/C unit only - without trying to upsell me into a more expensive A/C-Heat unit (one estimate tried that). I would recommend Mountain Aire to everyone. read more

Just a few days ago I realized (as the weather started heating up) that the brand new Air Cond/Heat Pump system that was recently installed on the roof of the company I work for; wasn't pumping out the cool air. I called Mountain Aire Heating and Cooling and they sent Jeremy out to diagnose and fix the issue. Jeremy arrived exactly at the time I was told he would be here, he quickly diagnosed and corrected the problem and cool air was flowing beautifully. Jeremy was knowledgeable, polite, and professional. He explained what the problem was, and what he was going to do to correct it; and he had the system working at 100% in record time. I would recommend Mountain Air Heating and Cooling to everybody that is in need of A.C service and systems. The quality of the product is outstanding, and the service is the best. Loreen Parke, Beltone Hearing Center, Cottonwood AZ read more

This company came to my home on a Sunday and performed excellent service! I am very appreciative.

Recently replaced entire HVAC system. Mountain Aire dba Sedona Sheet Metal did the job. I solicited 4 bids theirs was the best for a Lennox system. They showed up on time and completed the work on time. The installation was excellent both for the units and the duct work I had them replace. I have use this company for 16 years and have always received excellent service. read more

06/07/17 : Be aware, this is the rip off outfit. They send incompetent technician to evaluate the repair and estimated price is double what other people quote. Stay a way from them. 06/24/17: I contacted the manager and they were very friendly and apologetic. They sent me a refund right away for the diagnostic charge! I am pleased with the new level of service and the quick initiative to take action. read more

Honest brokers! Called asking to install a humidifier...I received immediate attention, there was a guy in my area. Jeremiah came out, looked at our systems, evaluated why we wanted and gave an honest opinion. He saved us several thousand dollars. This is a fantastic company. Efficient, and truly looking after the customer's best investment. Give this company your business. M. Zahner read more