My dad had to be transferred to this facility after surgery on his spine & being diagnosed with…read morestage four cancer. I was very nervous as I have heard terrible things about nursing homes but i can ensure you, these nurses and staff - they care. Sharpnum who is an LVN, Val who is a head nurse, Nancy, Melissa, Stephanie and Sophie who all took such amazing care of my dad AND were so amazing every time i visited. I don't know what I would have done with out these ladies. They care about their parents and everyone was sad to see my dad go and I will miss them. If you need to find a place for your loved one, I would highly recommend this place & thank you to the staff! Dana at the front desk always was so helpful on the phone and had a smile on greeting me everyday!

I made the difficult decision to remove my mother from this facility shortly after she arrived for…read morerehabilitation following knee-replacement surgery. I simply did not feel that her safety, dignity, and recovery needs would be properly supported. My mother needed help standing, walking with a walker, and getting to the bathroom safely. Instead, we were told that a walker would not be readily available and that staff would not assist her with getting up to use the restroom. The alternative presented to us appeared to be leaving her in diapers. For someone who had just undergone knee surgery and was sent there specifically to regain mobility and independence, this was deeply troubling. We were also asked to sign a consent form concerning sleeping medication at night. While I understand that medications may sometimes be medically appropriate, given the other concerns we were already experiencing, I was not comfortable agreeing to anything without clearer explanations and reassurance. The most heartbreaking part of my visit was seeing other vulnerable patients asking me a complete stranger for water because they said staff had not brought them any. When I informed a staff member, the response I received was that they did not need water. Watching elderly and dependent patients plead for such a basic necessity was something I could not ignore. I understand that every family may have a different experience, and I can only speak about what I personally saw and was told during my mother's time there. However, what I witnessed was serious enough that I could not leave her in their care. A rehabilitation facility should help patients safely rebuild their strength, confidence, and independence while protecting their basic dignity. Unfortunately, that was not the environment I observed. If your loved one is being considered for this facility, please visit in person and ask very specific questions about access to walkers, bathroom assistance, hydration, medication policies, staffing, hygiene, and the actual rehabilitation schedule. Pay close attention, and do not be afraid to advocate for them. I am thankful that I was present and able to bring my mother home. My heart remains with the patients who may not have family nearby to speak up for them.

Extremely nice staff! The physical therapists are excellent ! The nursing staff, CNA's, office…read moreStaff... Gabrielle the director. The activity staff was fun and nice! I was there for a month. Really kind people.

After stroke care; This place is lovely and has some good helpers (Arturo and Luis great) and all…read morethe others just ok. The gym room is good for Pt (Carlos Romeros really good) and nice equipment the OT was good but very limited to when they bring you.. All the instructors were good. That brings us to the food...wow, it's awful! I mean the worst. The soup tastes like water with a little bit of veggies and lentils and really it's all bad. No nutritional value or taste. To make matters worse, once the kitchen is closed there is no more food for the night! What the heck? So while this place has a lot of good things the food has to be better (healthy) so people can get well. So therefore three stars... I am writing this on behalf of my dear friend Peggy T.

Don't judge a book by it's cover! That's exactly what came to mind when I went to visit my uncle at…read moreNorthridge Care Center. From the outside or at first glance, I wasn't that impressed. But once I got inside, it was cleaner and much bigger than I expected. The staff was attentive, fast and very caring, which made my uncle extremely happy. I would highly recommend this place if you are looking for a Skilled Nursing Home for your loved one.

First, the staff does the best they can with what they can do. Because they are so woefully…read moreunderstaffed, everyone is running around and things fall through the cracks. There is a pretty bad language barrier on the 3rd shift. I was in there for knee replacement surgery and a couple of the CNAs during the night shift didn't under the phrase ICE PACK. Communication is pretty bad with two of the nurse supervisors. I won't mention them by name, but I think it's time for them to find other work. One of them almost made me miss a very necessary surgery and didn't bother to let me know that they were having problems faxing information over to the surgery center. I was having problems with a very loud neighbor across the hall, and the weekend night nurse supervisor said that if I didn't like it that I could go elsewhere. Apparently, she got written up for that. We did not speak after that. On the whole, the staff tries to do the best they can under the understaffing circumstances. Some of the CNAs are golden. The nurses are unbelievably giving with the brief time they have to offer. The housekeepers do a terrific job. The kitchen staff was very helpful. The monthly "candlelight dinners" were pretty cringe and while they're trying to do something special, I found myself wanting to leave every ten minutes. I think they went with the most mobile people. Pro tip: lose the Karaoke. Sweet gal who tries her best, but no. Just. No. I shared the bathroom with the patients next door. Both staff and the patients next door walked in on me doing my business more times that I care to remember. If you're going to see the show, buy a damn ticket! LOL. Or... learn to KNOCK. It's not that hard to raise your fist to the door. Unless you're missing a hand or something, then kicking is entirely appropriate. The Physical Therapy team was terrific. They went above and beyond. They recently had their yearly inspection from the City of LA. They ranked a 3. According to the people I spoke to who were in charge of the inspection, Northridge is one of the better Nursing Homes in the area, and that scares me. I did my best to treat everyone there with kindness and respect. I saw Alzheimer's up close with some of the patients. A stroke patient screamed like a siren. The patient across the hall from me is verbally abusive to the staff and they have to just shut up and take it. During the final days of my stay there I was this close to letting the bully have it. Now that I have had a chance to decompress, They did the best they could do with the resources they were given. I would not go there, however, if you have been injured or are recovering from surgery. I had knee replacement surgery and there was no structured plan in place to help me to get from point A to point B except to go to Physical Therapy. So I was on my own.

I brought my mother here the care was excellent. They went well above and beyond for my mother.read more

Everything.. my day was confusing I could not get all of my healthcare administrative paperwork…read moredone, and they held on my belongings

My mom 96 year old broke her hip And I'm very happy the way…read morethe team Who really take care her. My special thanks to Nury, she has been wonderful in many ways, thanks to Rosa Who has we. Special attention to my mother same for the rest of the team!

I was here for over a month, or so. There re-hab was the best. The CNA's were very kind, & the…read morebest, as everyone who I met there who helped me. So many to name. I recommend West Hills re-hab. I am now in Assisted Living. I want to keep in touch ,to say hi , 2 all of them I know.

After Hip surgery, I utilized the service of BrightStar, after recommendations from a neighborhood…read morenurse, and a visiting social worker. The office was extremely efficient, and set up a program to fit my needs! I cannot speak for all of their Staff, but if "Gigi" (Gail Dufner) was typical of their staff, you are in the right place. Gigi was a so helpful and efficient, all my needs were met, and my house was cleaner than ever!! She seemed more a "Best Friend" than a hired worker. I lucked out!

Rachel Rachel Rachel. She came into my mom's life at a time when we needed her most. My mom…read moreHad just been released from Los Robles rehab center after a major fall and wound repair. Rachel connected with mom (she's 79) immediately. She took charge right away and took excellent care of my mom while keeping her laughing too. We don't know where we would be without her. She saved my family from many stressful and emotional days. My mom says Rachel's is her angel, we agree. We don't wanna ever let her go.

5 STARS for sure!!! I had a full Right HIP Replacement…read moresurgery just 3 weeks ago. Chatsworth Park accepted me when other facilities denied me due to my age. I am only 57 and I was told that hip replacement usually happens in older adults. Any way I could tell as soon as I got there that I was going to be taken care of. From nursing to social services to OT and PT... everyone just seems to care about each patient... individually. Shout out to ABNER from OT, ANNABELL from PT, both have helped me with strengthening muscles and range of motion. They made sure to give me a plan to take with upon discharge. I am so grateful. Nurses CHRISTIAN and ELLE were always going above and beyond. CNA's Maria, Maria and Vanessa helped with all the tasks I needed assistance with... lol Kitchen staff delivered creamer and hot water in the morning (for my instant coffee delivered by Uber Eats) BEFORE BREAKFAST !! So cool I am well on the road to recovery. And a special shout out to JOSE, mi amigo!! Always has a solution and made sure my exit plan was solid. https://fb.watch/GPJLzYQNKa/

I have tried to get ahold of my friend, having room & bed #, for several weeks now, and have not…read morebeen connected but once when she was having a shot so couldn't talk. If you plan connection with a patient by phone, forget it... doesn't happen.. I plan to visit in person to find out if she's still alive

My mother has been at Holiday Manor Care Center for the past two years, and we appreciate the care…read moreand support the staff has provided throughout her stay. A special thank you to Edwin, the treatment nurse, for his responsiveness, communication, and attention to my mother's needs. His support has been especially appreciated by our family.

I cannot say enough wonderful things about my experience visiting this facility. As a concerned and…read moreloving family member searching for the right place for someone who truly needs support and care for their mental health, this has been an emotional and overwhelming process. I visited several places looking for information, but the moment I walked in here, I immediately felt welcomed and supported. Vanessa at the front desk was absolutely exceptional. She was kind, patient, professional, and made me feel comfortable from the very beginning. She took the time to listen and guided me in the right direction, connecting me with Jazmine in the admissions office. Jazmine was equally amazing. She provided me with so much helpful information and answered my questions with genuine care and compassion. During such a difficult time, it means more than people realize when someone takes the time to make you feel heard and informed rather than rushed. Out of all the places I have visited and researched, this is the place I am choosing because of the exceptional service, kindness, and professionalism I experienced from the very first interaction. Vanessa and Jazmine truly made a lasting impression on me, and I am incredibly grateful for the compassion they showed during a time when my family and I really needed guidance. Thank you both for making such a difficult process feel a little less overwhelming. Your kindness did not go unnoticed!

From the minute they walked in the door the stress level dropped and we could relax…read more We were caring for a patient who had lost his motor skills and language skills making the smallest decisions and actions very difficult. The staff from Royal Crown Home Health Care knew exactly what to do, treated him with respect and kindness and removed a burden from us. They listened to our needs, were mindful of us and took almost as much care of us as they did of the patient. My only regret was not calling then two weeks earlier. They were great and an amazing value.

All I can say is, thank you Mery! One of the most sweetest, caring and patient person I have ever…read morecome across. Mery was a blessing to our family. When my grandmother got diagnosed with breast cancer, we were really hesitant at first with having a stranger come in to take care of her but I'm so glad we went with Royal Crown. Within the first visit I already knew my grandmother was in the hands of a great visiting nurse. Mery thank you so much!

My mom spent the last two years of her life in My Serenity Board and Care home and I am deeply…read moreappreciated the owners and caregivers of this wonderful facility to give my mother everything (and much more) to feel comfortable and worry-free in her daily routines. It was the big relief to our entire family as well since we knew that she is having absolutely professional care at any moment . The house is very spacious , warm and clean - located in a wonderful and quiet neighborhood of West San Fernando Valley. Best wishes to the owners , staff and residences . Highly recommended to anyone looking for care of their love ones.

Ella and her staff have been taking care of my mother for over 5 years…read more They do a wonderful job with their exquisite care and attention to detail. The caregivers are patient, attentive, and loving. I wouldn't want my mother in any other care facility. I have complete trust and feel very comfortable having my Mother at The Serenity Board and Care. I would highly recommend them 100%!!!