My dad had to be transferred to this facility after surgery on his spine & being diagnosed with stage four cancer. I was very nervous as I have heard terrible things about nursing homes but i can ensure you, these nurses and staff - they care. Sharpnum who is an LVN, Val who is a head nurse, Nancy, Melissa, Stephanie and Sophie who all took such amazing care of my dad AND were so amazing every time i visited. I don't know what I would have done with out these ladies. They care about their parents and everyone was sad to see my dad go and I will miss them. If you need to find a place for your loved one, I would highly recommend this place & thank you to the staff! Dana at the front desk always was so helpful on the phone and had a smile on greeting me everyday! read more

I made the difficult decision to remove my mother from this facility shortly after she arrived for rehabilitation following knee-replacement surgery. I simply did not feel that her safety, dignity, and recovery needs would be properly supported. My mother needed help standing, walking with a walker, and getting to the bathroom safely. Instead, we were told that a walker would not be readily available and that staff would not assist her with getting up to use the restroom. The alternative presented to us appeared to be leaving her in diapers. For someone who had just undergone knee surgery and was sent there specifically to regain mobility and independence, this was deeply troubling. We were also asked to sign a consent form concerning sleeping medication at night. While I understand that medications may sometimes be medically appropriate, given the other concerns we were already experiencing, I was not comfortable agreeing to anything without clearer explanations and reassurance. The most heartbreaking part of my visit was seeing other vulnerable patients asking me a complete stranger for water because they said staff had not brought them any. When I informed a staff member, the response I received was that they did not need water. Watching elderly and dependent patients plead for such a basic necessity was something I could not ignore. I understand that every family may have a different experience, and I can only speak about what I personally saw and was told during my mother's time there. However, what I witnessed was serious enough that I could not leave her in their care. A rehabilitation facility should help patients safely rebuild their strength, confidence, and independence while protecting their basic dignity. Unfortunately, that was not the environment I observed. If your loved one is being considered for this facility, please visit in person and ask very specific questions about access to walkers, bathroom assistance, hydration, medication policies, staffing, hygiene, and the actual rehabilitation schedule. Pay close attention, and do not be afraid to advocate for them. I am thankful that I was present and able to bring my mother home. My heart remains with the patients who may not have family nearby to speak up for them. read more

I am extremely disturbed by what I witnessed at this facility. I brought my mother here after knee surgery expecting a safe, supportive environment focused on rehabilitation and recovery. Instead, I checked her out because I did not feel comfortable leaving her in their care. From our experience, the environment did not feel focused on helping my mother regain her independence. We were told she would not have a walker readily available and that staff would not assist her with getting up to use the bathroom. The apparent solution was to keep her in diapers. For a patient recovering from knee surgery who needs appropriate assistance with mobility and basic hygiene, this was completely unacceptable to me. We were also presented with a consent form regarding giving my mother sleeping medication at night. That raised another serious concern for our family, particularly when combined with everything else we were witnessing. What disturbed me most, however, was not limited to my mother's care. While I was there, other patients were asking ME to get them water because they said staff would not provide it. When I brought this to a staff member's attention, I was essentially told not to worry about it because they didn't need water. That moment told me everything I needed to know. These are human beings--many of them elderly, recovering, vulnerable, and dependent on the people working there for their most basic needs. Seeing patients asking a complete stranger for WATER was heartbreaking. I cannot speak to what happens here every day or to every patient's experience. I can only describe what I personally witnessed during my mother's stay, and what I saw was enough for me to remove her from the facility. The entire experience left me deeply concerned about the level of attention being given to patients' basic needs, dignity, mobility, and rehabilitation. It also left me questioning whether the priorities of this facility are truly centered around patient recovery. If you have a parent or loved one being sent here after surgery, I strongly recommend that you visit the facility yourself, ask detailed questions about mobility assistance, bathroom assistance, medications, hydration, staffing, and rehabilitation, and advocate for your loved one. I am grateful that I was there and able to advocate for my mother. What worries me most are the patients who may not have family members present to do the same. read more

I am extremely disappointed with the customer service I received from the front desk at West Valley Post Acute, specifically from Karen. Her behavior over the phone was rude, unprofessional, and completely unacceptable. She spoke over me and raised her voice, and unfortunately, this is not the first time I have experienced this kind of attitude from her. I was considering referring a patient to this facility, but after this experience, I have decided not to do so. When healthcare professionals are considering where to refer their patients, the way they are treated by the facility's staff absolutely matters. I believe West Valley Post Acute may otherwise be a good facility, which makes this situation even more disappointing. The front desk is often the first point of contact and represents the entire organization. Staff in that position should be courteous, professional, and welcoming-not rude or confrontational. Karen's attitude is, quite frankly, a deal breaker for me. I sincerely hope the administration takes this complaint seriously and addresses the issue. A good healthcare facility deserves front-desk staff who reflect the same level of professionalism and respect that patients, families, and referring professionals should be able to expect. read more

I wasn't happy at all my dad was there he got sick, he fell, they don't have enough stuff to take care of all the patients that they have. He ended up at the hospital twice while being under their care not because of the condition he went in the first place it's because of the lack of care that they had over there. Was very disappointing . read more

Don't read too much into the lower reviews here. For elderly care, the Right place to look is Medicare and/or Medicaid websites, which where I did my heavy research. After 3 long pages provided from a hospitals case manager, I narrowed it down to 5 that I had the patience to tour and interview in person. That's a lot to go to!! From there, I boiled it down to 2 places, West Valley and another on Devonshire was my backup. I am VERY pleased that after all that due diligence, I found out a friend that recommended this West Valley Post Acute center, without even knowing I had already chosen it as the winner. My detailed research and personal referral from someone else who had experience here made me feel even more at ease to place my Dad here. My Dad was released from this place last year and has been in our family's care at home. But after a recent hospital incident, a year later, my family had to put him back in rehab, per the doctors recommendation. Of coarse we had to have him back here and only here! Luckily, there was room for him. I was even able to request an amazing CNA named Sofia to be assigned to him again. All the nurses, doctors and entire staff are great, but we felt really comfortable with Sofia and grateful to have my dad assigned to her station. Overall, it's not easy to put your loved one in a care center.... even for short-term. But if you have to, then trust me this is the right place. If it wasn't then I wouldn't consider him back in the same place.... And I feel at ease to have him back in the same care that we trusted. read more

Having had to spend 7 weeks rehabbing from a pelvic fracture there, my experience was a nightmare. Very uncomfortable rubber bed and pillow, loud reverberating noise throughout the hallways constantly, I was attempted to be given a wrong rx, 3am room checks for noisy ice water refills, dirty bathroom, 30 to 50 minute wait for pain med request, food was beyond gross, no doctor check ins, rn overdosed a rx. not understanding the difference in the percentage, But the physical therapists were great. read more

My wife had Shingles - We took her to West Valley Post Acute after 3 weeks that she spent in Tarzana Hospital, and she was there for 3 weeks. I highly recommend this facility to anyone in need of rehabilitation and genuine care, because the nurses and every single member of their staff were truly caring and willing to help. I would give them more than 5 stars, but honestly, the facility has great management, and they care for you and want to help you recover as soon as possible. Especially the staff in Social Services are angels who go out of their way to help you, and we are thankful. Bijan A. read more

At 1st I really liked this place and I still like a few of the staff but overall not very pleased. My dads been here for a month now and he's getting worse rather than better. And depending on the cna responsible that day for him he may stay in a dirty diaper for hours . Whenever Daunte is on duty and my dad hits the call button his 1st concern is coming to the room turning off the call button and just saying the cna is not available now but they will come later. This really frustrates me because if the call button is turned off, how will anyone know that my dad needs assistance? If your biggest concern is shutting off the light and not my father, that's a huge red flag for me. Specially when he's never even been my father CNA when I've been there and he's come to shut off the call button. read more

Probably not the best place - if you, or someone you love is partially immobile...my visits usually occur around 6-7pm. Definitely changes your mindset of..."one day, this could be me" and end up getting stuck with a caregivers/nurses with a horrible attitude. Scary. At location, except for the receptionist at the front desk (who was extremely nice and very pleasant ) and MAYBE 1 or 2 nurses but other than that, very welcoming at all. The way they treat some of the patients who are immobile...is just heartbreaking. I cannot speak for everyone else so I will just speak about my visit and the nice lady who shares the room with my friend. My friend used her call-button to let the staff know she needed to be changed. A few minutes go by and then I saw a short nurse walk by the door - glances, but didn't come in and then immediately turns around and walks off. 13-15 minutes later...a nurse, or MA walks in to say that everyone is out on break. My friend sat in her feces for over 48 minutes. I cannot fathom every nurse, and every medical assistant working that evening, taking breaks and or lunches all at the same time. The poor lady next to my friend in the other bed, no one checked in on her the entire 2 plus hours while i was there. Even with her constant coughing...no one. Until they finally came in to change my friend's diaper. One of my friends nurses / MA had the nerve to be upset. She walked in with this super epic attitude. Rolling her eyes. Just horrible. It's like, come on. Really??? This is what you do. Trained to do...this is the profession YOU chose - helping and caring for others that aren't able. So to put them down and kick them at their lowest point. Heartless! I don't want to take away from the bubbly, very polite and professional receptionist nor the 1 or 2 nurses that were tending to other rooms but when I went looking for help - were helpful. read more

I was so thankful that west valley took such great care of my mother! I must be honest and say at first the evening shift did not cater to my mothers needs but as soon as it was brought up to the right parties, workers were fired and new hires were absolutely wonderful. My mother passed away just yesterday and I was so thankful for all the accommodations to make her experience there as comfortable as possible. Wonderful care! Thank you read more

Nursing homes have a bad rap so I avoided them until today. I visited my grandpa here after he recently moved in and I'm pleasantly surprised. It's super clean first of all, which I really like having OCD myself. All the staff we passed by and saw were really friendly and helpful. Everyone seemed happy to be there and to help all the elderly living there. The lounge in the front is really nice and the people come and talk with each other. They even come around with a beverage cart and serve coffee and water. Never thought I'd say this, but I want to live here when and if I get to live this long. Since I value restrooms, I should mention the guest restroom in the lobby is clean and cute. read more

I took my mom to West Valley Post Acute last year upon her discharge from the hospital. I did a tour around the facility and it did not feel like a skilled nursing facility but more like a rehab facility. They keep it very clean at all times. We were very skeptical about taking my mom anywhere as I have been her main caregiver and of course, no one can take care of your parents better than you right?! Well, I was completely wrong! Every single person in this facility is so caring and skilled. My mom actually enjoyed her stay there. She loved the food, the way the nurses and staff took care of her. They were able to nurse her back to health and help her out with physical therapy 5x a week. My mom was able to come home stronger than before. Unfortunately, she got sick months later and ended up in the hospital, while we were discussing discharge my mom asked to come back to West Valley Post Acute. We had many issues with her insurance but the admissions office worked diligently to get her back in. When she was admitted all of the previous staff who worked with her came into her room to greet her, let's just say that lifted her spirits immediately. They were able to coordinate her travels to the nearby dialysis center and arrange PT/OT right away. They accommodate her dietary restrictions fo and her physical disabilites. I have toured many skilled nursing facilities and this one does not compare to any!!! read more

This facility is very well run The nurses are wonderful Sophia in the morning. Albeit at night and Vanessa along with Iris.

We checked out a number of Skilled Nursing Facilities in the area, and they mostly seemed to have a smell of urine and were quite depressing. Until we walked into West Valley Post Acute. Upon walking in we immediately noticed the clean facility with a nice clean smell. We were greeted by a warm and friendly staff, including residents that seemed truly happy to be there. I ran into what looked like the family member of a resident and stopped to ask her opinion of the facility. She couldn't stop raving about the care and PT team. She said they have had multiple family members there over different periods of time which really made me feel at ease with leaving my mom there. The staff has truly been great with my mom and always willing to give an update on how her rehab is going. I would absolutely recommend this place for any family member. read more

This is the WORST facility to send your love ones!!! They don't care about their patients, my father was send here from the hospital, and he was only there for 2 days and that was enough for me to go get him and took him back home, they don't feed them and don't give them their medicines and if they have COVID they just let them die there. They neglect the patients! read more

I received excellent care here. I was transferred to West Valley as a step down from the hospital. I have to say that every staff member I came into contact with made me feel special. They went well beyond helpful. read more

A positive, happy, lively atmosphere is evident at this facility. The corridors and patient rooms are clean and well maintained. every staff member we encountered was patient and knowledgeable-it wasn't just a "job". Vanessa at the reception desk and then Maria Jimenez at the nursing station were so kind to everyone, amazing and able to navigate the specific paperwork requirements. A pleasant experience for our sister's post surgery care! Thank you West Valley Post Acute Care! read more

Clean, well maintained facilities with a helpful caring staff. Elderly mother fell and was in hospital for a few days. The staff was the best and you should go here if you have the chance. Best place ever !!! read more

Clean, well maintained facilities with a helpful caring staff. Elderly mother fell and was in hospital for a few days. Needed to be transferred to in-patient physical therapy. Contacted West Valley and they worked with the hospital and insurance to complete the transfer within a day. Everybody at West Valley was helpful and would certainly go here again if needed. read more

My gramma stayed is this facility a month ago and went to visit her many times, my review is not against the helpers of my gramma they were amazing but when I had a concerns about her nursing management and asked to speak to the Director of Nursing (Flor) she completely ignored my request.... literally I was able to get out of my gramma's room and see her in her office just watching her phone but she was too busy to sit with me for a couple of minutes, I was always direct to other people... We had to asked to a discharged to take my loved one away from a place that the main supervisor doesn't care for the patients and families, she is giving a bad reputation to your place, even that others are working hard the Director is not a true leader, management should be looking into this seriously. read more

This nursing home is a place of warmth, care, and dedication. All the staff members are extremely helpful and welcoming. Thank you all for the support and help. Special THANK YOU and shout out to the Director of Business Development, Elena, for always being there! I truly appreciate her and the staff members. Some other staff members I would like to recognize are Ludmila, Ashley, Joseph, and Mary. They are devoted to all there patients. I would highly recommend this location for your loved ones. This nursing home assisted my family and I tremendously. Stay strong and positive! read more

If I could give this place a negative 10 I would. ***DO NOT SEND YOUR LOVED ONES HERE**** this place is the worst of the worst. My mom was brought here from the hospital. She has severe dementia. This place did not care for my mom properly. Put her on medication that is not FDA approved, is BLACK BOX WARNING, and states everywhere " DO NOT GIVE TO ELDERLY PEOPLE WITH DEMENTIA IT WILL CAUSE DEATH" when I said something to them about it, I was told this " a lot of people here are on medication that is not fda approved. Then they moved her 4 days later to another facility who 2 days later sent her back to the hospital saying they are not set up to handle dementia patients. Meghan who is the social worker at this place is the worst! DO NOT SEND YOUR LOVED ONES HERE, unless you don't care about them. read more

The worst skilled nursing facility with no care and awful staff . Do not place anyone here there is no caring staff or management. Lack of care and humanity is unbelievable. The physician sucks no return calls . Worst ever Please do not place you elderly. read more

West Valley is an amazing rehab facility. They took great care of my aunt and we are forever grateful. Extremely clean, modern and friendly staff. Highly recommend. read more

Hi there. My brother David has been a part-time resident of West Valley Post Acute on and off for about three years maybe less. So we have some history here. I will be honest and biased in my opinion for all positive reasons. We as a family have been so blessed with the Location, Administration, Staff, Kitchen Chefs, Nurses and amazing RA's!!! From Medicine/Pain Relief Department to Physical Therapy...and shout to Social/Recreations staff as well. You, ALL, Collectively as a Village give us a peace of mind. Thank you from the bottom of our hearts...The Vazquez/Hernandez Family. read more

Oh my gosh!!!!! if you want to kill your family member go ahead and let them stay here at this facility. There's so much neglect it's ridiculous. It's the most mismanaged substandard facility I've ever been in in my whole life. They killed my Parent. My Parent died of a cubitus sore so large that it was not possible to even heal at all. There are so many other places .. none of them are great but this one in particular is horrible! Watch out for this one doctor his last name Dr.Shaaraway and Dr. Hirsch...Two of the worst medical providers I've ever come across totally substandard medical care please watch out! I only wish that what happened to my Parent would happen to both those doctor's parents that's my wish. Then they can see how much pain we had to go through to watch our parents die under their care. West Hills Hospital is the worst hospital ever as well they hide things that they do there they don't put stuff in the reports !!! And, these two doctors have a lot of power over there be careful! read more

This is a rehab facility not geared toward geriatric patients. The administrative staff was the most helpful as we were checking my mom out. They seem very short handed and nurses are hit and miss. If your loved one requires a lot of assistance, this is not a good choice. read more

Worst post acute center my grandpa was there only a short time and his experience was terrible staff does not tend to patients accordingly for three days they did not clean his incision, per Drs orders he was not able to get up unless someone helped him he called for a nurse for two hours until he finally decided to go on his own he wasnt taken do his dialysis until we personally had to go and take him, also the nurses threatened us to call the cops because we were taking him to his dialysis. read more

This is the worst care facility I have ever been to. I have worked in the nursing field for 23 years and I have never encountered such incompetence. The staff there does not meet the basic needs of the patients. While my dad was there, he developed a really bad rash, because he was not changed in a timely matter. He was laying in stool and I asked three people to change him. Nobody showed up and when I went to find somebody, the entire staff was in the dining room, eating. I would not recommend this place to anybody. You do not want your family member here. The nurses were fine, but some of the CNA's were awful. They didn't seem to care at all about the patients and a few of them had really bad attitudes. I had to report the facility to the state and I have never done that in my life. I work as a nurse and care for my patients as if they were my own family members. Please do not send your loved ones here. they do not care and any complaints you have will just fall on deaf ears. There is also a lack of communication regarding the plan of care. I feel bad for the patients that do not have anyone to advocate for them. It's a shame what our healthcare system has become. read more

Wow this facility is amazing, great location, beautiful space, the staff are beyond professional & go out of their way to make you feel supported. The facility just went through a renovation & the place is so nice & clean. The ambiance is great & very inviting, the staff were friendly & very helpful. As far as a facility of this nature I really couldn't ask for anything better to help my family members. I truly have all the trust in their staff & procedures. Elena was extremely helpful in getting us situated & making sure my family member was comfortable, her along with the therapists make it a really safe, & comfortable environment. Thank you West Valley Post Acute! read more

25 "Deficiencies" in the past 3 years. My mother-in-law was in for two days and we got her out...Stay Away!!!!

zero stars is a better rating. Do not use this place! My husband was sent here from the hospital because they were the only place that would accept a covid patient. The staff don't give a damn about what they should be doing. my husband is on paxlovid and they never gave him the medication so now the five day cycle has been broken. When I explained how horrible that is Carmela told me it's not her fault. really? Who then? My husband arrived there by ambulance at 6 pm and I sprung him from that place the next day at 10 am. 'Against medical advice', since there is no doctor there to assess patients until FIVE DAYS LATER! He came in on Thursday and the doctor would see him on Tuesday, what an abomination - STAY AWAY!!!! read more

Horrible and dirty! Bathroom in the room was dirty and toilet didn't work. Staff uncaring. Pulled dad out after 20 minutes...NO WAY I would like my dad stay here. read more

Recently, my grandparents got unhealthy so I decided to send them both here. The staff is very kind and nice and they make sure to keep my grandparents happy :) the food is excellent and the place is also very sanitary. They wash my grandparents clothes and take them showers every few days. They are always nice to visitors and bring a very good vibe whenever I visit this place. If you or a loved one is considering to send them to a nursing home, I really recommend this place! read more

Well-staffed, beautiful facility. Everyone is kind, patient and accommodating. The staff are friendly and attentive.

I am fed up with this place , they are the most unorganized facility, I just can't take it anymore! I am tired of calling, texting & going there to ask for simple things! They can't follow simple instructions We have repeatedly asked the dr to take care of simple situation, the nurses are clueless , all just walk around looking busy and celebrating each other's birthdays One more incident and I will report them A simple incident hasn't been solved after a month of back and forth , talking to every single nurse for each shift and talking to management The worst !!!!!! read more

This facility has such a great staff! The rehab therapists were awesome, very tentative, and were able to get her back on her feet in no time. Elena was very welcoming and made my grandmother feel comfortable since day one. read more

I've been to West Valley Post Acute several times and have always appreciated my stays. The administration cares about the patients and the staff do a wonderful caring job. They are currently in middle of renovating the facility and it looks very nice. I appreciate the admissions department and all the caregivers who make this a wonderful establishment. read more

The staff and nurses are very Friendly, well trained and considerate. The facility is Clean. We appreciated they are about patient safety and visitor screening. read more