For many, many years my family and I, along with many friends regularly ate either in the restaurant or as a takeaway. Never had a complaint in the hundreds of meals we have purchased.
Sadly, recently, we had cause to complain after the usual regular food we buy was so hot we were unable to eat it. Living too far from the restaurant meant it wasn't worth taking it back. We telephoned and informed the bosses there and were told we would have a discount off our next regular purchase. Went to purchase our next meal and the bosses called us liars. They were very defensive and told us that the meal was perfect, even though they didn't taste it. Why, after years and years would we complain for the first time ever, over a £10 meal?
This is what you get apparently for complaining, you are called a liar. Sad really, as 99% of the time the food is fantastic, shame about the arrogance of the owners. Fortunately, our large family and group of friends have plenty of other choices. read more