This company is very suspect.
I'm not sure they insure their RV's at all.
We had the misfortune to organise a 1 week rental from Australia; complied with all the requirements, paid the full amount of rental and looked forward to our trip.
2 days before pick up we received an email asking us for a rates notice or phone bill for our Australian address - not really the things you take when travelling.
Explained this to the proprietor who asked if someone could go to our home and retrieve these items! We convinced him that wasn't possible.
The insurance excess went up 20% from the stated T & C's. When we asked why we're told, "some people steal these RV's and they end up in Spain" WTF???
Had an accident and they simply would not give us a copy of the repair quotes, the name of the assessor, the name of their insurers and treated us with total disdain.
Which makes us think either a/ the RV's are not ensured and b/. in our case the cost of repairs was substantially less than the 1200 pounds Motor Home Escapes pocketed.
Please ask to see the insurance policy and make sure it's current.
Confirm the ACTUAL excess.
Check the crockery, cutlery and kitchen pots and pans and towels......we had to return to get them to replace them - they were used and tawdry.
Other companies are far more professional than this mob. read more