The lobby is very impressive and the reception area very welcoming but the rooms lack air…read moreconditioning and the bathrooms need a lot of renovation. The breakfast was just okay. The wifi connection does not work throughout the hotel. Upon check out, there was no valet to get our car and the receptionist gave an attitude when we didn't bring the remote controls from our rooms as collateral. I ran late for my meeting because check out took so long while the receptionist gave us attitude as though we were inconveniencing her. Sadly, this is probably the best hotel option in downtown, Tlaxcala but next time I'll take my chances on an Airbnb.

We had a lovely stay here! The hotel is beautiful, the rooms are nice, and it was great being right…read moreby the pool (as most rooms are). I was between giving this a 4 and a 5 because it wasn't perfect, but frankly the staff was EXCELLENT so I decided to round up. The pros: 1) Seriously one of the best hotel staffs I've experienced. They were extremely friendly, helpful, and accommodating. We actually got put in a room with an odd sulfur smell first and they moved us immediately and apologized profusely. We had no issues after. They were really prompt at getting our car from the valet, too. 2) Fantastic breakfast buffet, and to add to the excellent staff service, we were uncomfortable eating in the dining room because of Covid and it was quite full, and they served us at the pool where no one else was and it was airy. Really awesome. The food was delicious, especially the tamal and the cannelloni. 3) Every inch of the hotel is beautiful, from the lobby to the dining room to the side rooms to the pool to the outdoors spaces. Cons: 1) The beds are quite hard. If you need a soft bed, this spot isn't for you. I wasn't nuts about the bed but tbh everywhere I've stayed in Mexico has had a hard bed so idk if there's much I can do about that. 2) There were no hangers in our room. We didn't bother asking for them but honestly it's plausible someone stole them because unfortunately people do that. Check in with them on that if you don't have any in your room. 3) The wifi is TERRIBLE. Truly awful. Don't expect to be able to work here if that's what you're trying to do. It disconnects every ten min or so and barely works. I know these cons should bring this to a 4.... But I can't. The staff was amazing and made up for it.

If you're visiting Puebla and you want to feel at home THIS IS DEFINITELY the place to stay. Their…read moreservice is the best and the rooms are very clean and new. Their staff is highly skilled and polite. They make you feel welcome and go above and beyond to meet your needs. I had a great experience and I highly recommend it. Thank you Santiago Hotel for making me feel at home away from home. Loved it Loved it! Un especial agradecimiento a la recepción por el Señor Jorge por tan excelente servicio!Hotel Santiago Es el mejor hotel de Puebla,nose diga más!

Visited this place cuz of the cute photos on Yelp and google so we went ! Beautiful place ! come…read morecheck them out :)

My friend and I stayed overnight at this hotel and we were impressed. What liked that the room was…read morevery clean, the accommodating and flexible staff, the varied and good food options, that the hotel restaurant was open until late at night, and the stunning rooftop view with small pool. Would definitely stay here again!

A hidden paradise and the perfect wedding location. The Hacienda built by Hernan Cortes was…read moreoriginally used to produce sugar and over the years it became a residence and was rebuilt and transformed into a hotel. If you are looking for a historic place to relax for several days, this is the place! You will sleep in very clean and very comfortable rooms (the pictures on their website don't do them justice). If you are used to AC just make sure to select your room accordingly as it can get hot during the spring/summer months. The garden and pool area are extremely well kept and you can also play tennis or volleyball there, go for horse rides or get a massage. The staff is amazing and the food here is delicious. If you plan your wedding here, you have several beautiful locations for cocktail/ceremony/party to choose from on the hacienda. It is just the perfect location! FYI a fun fact, just recently the Netflix series Bandidos was filmed here.

This has got to be one of the most historic hotels I ever stayed at. Legit in the middle of no…read morewhere this old hotel hacienda dates back to the Hernan Cortes era-it was the dudes summer home. Talk about MTV cribs this guy was an OG no doubt. You can see various historical artifacts throughout the place. Like water ducts and the original kitchen that was next to his master suite (that you can rent) in case he got hungry in the middle of the night. The pools are huge and very Romanesque feel with pool side service and lounge chairs and shade. We went for our friends 25 wedding anniversary and it was so freaking hot it was crazy. The rooms have AC and mosquito repellent-very much needed once the sun goes down. You can horse ride around the property and order a massage. Its mostly just chill here not much to do but relax, eat and drink. Its ugly little town on the drive in but once you hit the hotel its another world. Staff goes above and beyond in helping. Its old school here they don't have even do on line reservations. Food was good as well as the drinks. Everything reasonably priced. I loved getting away from it all and my husband and I had a great time at this party held here on the premises. Bring cool clothes lots of sunblock and be ready to just sit back and relax.