I am a loyal Hilton Honors member and usually choose Hilton brands when I travel because of the…read morecomfort, quality, and consistency. On my recent trip to Sturgis, I stayed at Hampton Inn & Suites properties along the way. While most of my experiences were excellent -- especially at the other Hampton and Embassy Suites hotels -- I had a very disappointing stay at one particular Hampton Inn. At this property, the shower did not work, the bathroom door handle was broken so the door could not shut, and the towel holder was also broken. The most unsettling issue was that when I got into bed, I found black hairs and sand in the sheets. To make matters worse, I had to wait until 2:30 AM to receive a top sheet, even though I had a 10-hour motorcycle ride the next day. I attempted to reach out to the manager, Derek Hood but never received a response. I later called Hilton directly, and I was grateful that your team listened and worked to make things right. I still love Hampton Inn & Suites and Embassy Suites, but I want other travelers to be aware that this specific Hampton Inn was not up to Hilton standards. It was one of the worst hotel stays I've ever had, and I cannot recommend stopping there.

Good location; close but not too close to the interstate. Easy to find. Plenty of parking. Lots of…read morenearby food, gas and shops. The staff was polite and friendly. Nice pool area, outdoor play area and breakfast area. Breakfast is self serve and I've never had so much fun making my own waffle!

I'm so happy I checked Yelp to find this wonderful hotel in the Des Moines area…read more We were caught in a snow storm while driving through MN which delayed our trip for hours. We didn't want to drive much further. It was getting late so I looked for a hotel in the Des Moines area. This popped up right off the freeway so we decided to give it a try. As we walked in, we immediately noticed all the nice decor and artwork. It was beautifully decorated for the holidays as well. The front desk attendant was very nice and quickly got us settled down we would have time to grab a bite to eat before the kitchen closed. The room was nice and clean. Bed & pillows very comfortable. Plenty of towels, soap, shampoo and conditioner. Robes! We liked all the modern touches. My only issue is what I have with almost all hotels. While I very much appreciate a coffee maker in the room, hotels always add decaf coffee instead of additional regular coffee. Who drinks decaf? So you need to make the extra trip downstairs to ask for regular coffee. We went to the bar/restaurant downstairs for drinks, a bite to eat and to watch Thursday night football. First, the bar is very cool with a pool table and several TV's. Nice wall art and comfortable barstools. Sadly, they don't offer any streaming of any kind in this hotel so there was no way to watch the NFL games on their TV's at the bar or in the rooms. Fortunately, I was able to get it in my phone app but could not project to their regular TV's. Our bartenders were Eddie at first, then Tyler who took over towards the end of the night. Both bartenders were super attentive and friendly. For food, we ordered the Burrata, chicken wings and the Revel Flatbread. The wings were nice and crispy, the burrata yummy and the flatbread was thin and crispy. All were actually delicious which I wouldn't normally expect from a small hotel. Very nice! The hotel offers a free buffet breakfast to guests as well as made to order. Honestly the buffet breakfast has everything from hot to cold. It has a toaster and microwave if needed. It was quite a spread. Plenty of juice & milk varieties. The food was delicious. They also offer free bottled water if you run out of water in the room. Overall we really enjoyed our stay. We were probably two if twenty guests in the hotel which was very surprising as it is a decent price for what you receive overall as a guest. I would definitely recommend the hotel if you are passing through.

This little gem, tucked away in the middle of nowhere, was such a restful and delightful stay. I…read morehad zero expectations, but I also knew that booking with Hilton's boutique hotels would give me a uniquely curated stay. And that it was! The Revel Hotel is a beautiful, relatively new boutique hotel that is part of Hilton's Tapestry collection. The hotel pays homage to local Midwest culture in an elegant and visually stunning way. From the lobby's western decor to the minor details within the guest rooms, no detail was spared in the design of this space. It boasts modern amenities while preserving the classic perks folks love, including complimentary breakfast for hotel guests. There is a restaurant and bar on-site, offering breakfast, lunch, dinner, and staying open late for drinks. The only downside is that the bar and lobby are located in the same area, and at least on the weekend we visited, it got a bit loud in the evening, which made me feel bad for any rooms on the first floor. To play it safe, if you're a light sleeper, I'd recommend a room on a higher floor. I also wasn't too fond of the fact that there is no pool on this property. If you'd like to use the pool, you must walk over to the neighboring "Hotel Renovo", which is their sister hotel, use your key card, bring your room towels, use the pool, and then walk back. This commute is a bit inconvenient, especially when traveling with little ones and older adults, which is the only reason I didn't award this stay five stars. The hospitality here was fantastic. We were warmly greeted by a young lady named Tania, who went above and beyond to ensure our welcome and stay were nothing short of spectacular. She texted me before our arrival to ask if there were anything we would need, as well as throughout our stay to check in and provide any assistance if needed. She greeted us with complimentary, ice-cold water bottles. I loved and appreciated all of those touches. Check-in was uncomplicated through the Hilton app. All Tania confirmed was my identity using my ID and provided physical key cards if we wanted them. Otherwise, we could use the mobile key cards accessible through the Hilton app. Less than 15 mins! Check-out was equally as simple; no need to stop by the front desk if you used the app. Our stay was so exceptional that I've considered returning exclusively to enjoy the hotel and all its amenities thoroughly. Until I return, I'm recommending them to anyone who finds themselves in this neck of the woods.

Great location, nice lobby and comfortable beds. The rooms definitely need a remodel, the main…read morereason for only 2 stars was there a lot of black mold in the bathroom, there was no working fan in the bathroom. Probably wouldn't stay there again because of this.

Just spent two nights here, with family. We had five rooms. We were in town for my brothers…read morefuneral. We needed a joining rooms, the staff was so good about making this happen! The rooms were clean, beds were comfortable. Breakfast both mornings was perfect for all ages! Thanks, we will 100% stay here again!

I had never stayed at a Holiday Inn Express, but if they are all like this hotel, I will definitely…read moretry to stay at one again! The front desk staff was so friendly and welcoming, and probably the nicest I've experienced in awhile. And it was both the gentleman on Friday night and a separate gentleman Saturday morning. Both were fantastic. The hotel was clean and looked updated. The pool and hot tub were open, but sadly we did not have time to use either. The continental breakfast in the morning was great. They had the coolest pancake machine ever, hot premade omelets, bacon, different breads, yogurt, cereal, and cinnamon rolls. There was also hot coffee, hot water, and juices. Definitely a pretty decent breakfast. Our room was clean, didn't smell bad, and was at a nice comfortable temperature when we entered. The room had tons of hook for hanging things, tons of shelving, and even a fainting couch. The noise was never an issue here either which is a plus. Everything worked as it should and we never complained to each other about anything related to the room. We really enjoyed our stay here and would definitely recommend it!

Stayed here this weekend while in town for my youngest daughter's basketball tournament. Check in…read morewas easy and the rooms were nice. They offered a great lobby area for teams to congregate as well as a pool and hot tub. They served breakfast which was convenient before our games.

I can't express enough how amazing this hotel is. The manager (Luke) bartender (Gail) and I believe…read morethe receptionist name was Christina (?) They were all amazing, welcoming, made me feel at home while I was here for a week on business. There is a smaller bar that you can order food from otherwise Machine Shed is right next door. The pillows are soooo comfy, I wish there was a way I can buy 2 for my home (I miss them) When the end of the week came, I actually had tears in my eyes walking out because even though it was only 5 days, everyone almost seemed like family in the short amount of time. I can't wait to come back during hockey season and stay!!

Stay was ok but I left three button ups in the closet of room 255 2/20/26 they claim they can't…read morefind them. I look forward to hearing from them.... Have photos of the shirts

Stayed here just to get away for the weekend. Definitely happy about the room though I would have…read moreaccepted the smaller one. It had a bar inside the room. Fireplace. Hot tub. 2 tvs. Room was very clean and nice. Saw staff once. Very helpful and efficient. Called for the wifi password but it's unsecured no password required. It worked fine but I prefer the wifi to be secure. Checked out the pool area. Very nice but very steamy. Sauna still closed (looks to be going on for over a year based on prior reviews). Parking was right up front. We were not in the main hotel but the cottage next door (which is way nicer than the main hotel). The only 2 complaints were; our neighbors were loud and played awful music til past 3am.and we had a wasp nest in our room (which we took care of by shutting the window). As I didn't work the next day I didn't care to complain about the neighbors noise. We also missed breakfast be cause we thought it ended at 11am but it ended at 930am. We might have misheard.

Our baseball team stayed here for a tournament over the holiday weekend. The outside of the hotel…read morelooked good minus the fountains not working. The inside reminded me of an older Great Wolf Lodge with its dark, log cabin vibe. The employees I interacted with during our stay were all very friendly and helpful. The room was clean, but I definitely could have used Queen beds instead of double beds. The breakfast buffet tasted good, and was replenished somewhat quickly. Coffee was hard to come by in the weekend with all the people grabbing it randomly. The pool area was humid but expected with the temp outside. The boys had a blast swimming so that area was a hit. Overall decent price for what was included.

Front desk staff were very helpful and responsive, rooms were clean and the bed was quite…read morecomfortable. I was working overnights, and it was very easy to block the sun out of the room while I slept. On site breakfast was just ok, and the guest laundry facilities were only functional.

I was in Des Moines, Iowa for the death of my Mother in September. During my stay I broke down…read moreemotionally several times. The front desk staff had witness that on a couple occasions. Their customer service was always at a 10. Yet there is one employee who went above and beyond for me during my time of grief and pain. Corey watched me breakdown emotionally as I couldn't find my room key. She immediately consoled me and was so kind. It didn't stop there. She wrote me a hand written colorful card and left it outside my door. This made my heart so happy. For it was what I needed. My overall experience with the staff and this property was beyond amazing. From the breakfast in the morning. To the gym. Most importantly though to the outstanding customer service and caring hearts of the staff. Corey we will NEVER forget you and truly hope you get a RAISE or something. For you have an amazing heart and customer service. Thank you!

Very pleased to stay here during a Christmas festival visit to central Iowa. We decided tonstay…read morehere because it is pet friendly and we preferred to bring ours along instead of getting a pet sitter for then weekend. A very nice 3 star hotel. Nice indoor pool. Outdoor gas fire pit with comfy chairs. Plenty of place to walk our dog around the hotel. The room was spacious. We had a king sized bed with a shower (not the tub option, which looked great in pics). The bed was comfortable. The lobby is nice and comfy. It doubles as the breakfast area. Breakfast was good. Waffles, biscuits/gravy, eggs, cereals, bagels. The staff, especially Jenn, was great.

This hotel is lovely, it has a lot of character! It feels like a cool place to be…read more The pool is big and so fun. There's a hot tub and a spot to jump into the pool from. Breakfast was fine. There were enough options including scrambled eggs. The lobby is great! Staff was friendly and helpful.

It's up to Marriott standards, which says a lot. The staff is friendly and the hotel is…read morecomfortable. Something I like about Town Place is that they have good storage in the rooms. I like that they're dog friendly. I travel with a service dog, but I prefer staying at hotels that are dog friendly because they usually have walking trails. Indoor pool Exercise room Dog friendly

I have held platinum elite status I show up no one at the counter call Elite Line he's calling…read morearound can't find me a place to stay goy in late check and look on my app and someone from Hotel canceled my room and now Marriott can't even fill full Ultimate Reservation Guarantee If we can't honor your reservation for any reason, we guarantee that we'll pay for you to stay nearby and compensate you for the inconvenience. Horrible place to stay the beds are horrible!!!! Place is dirty .... Very unreliable

We stayed at 3 Best Westerns on our trip out to Colorado, and this was by far the absolute best…read moreone. The breakfast was excellent and had a lot options for different types of foods. The lobby was beautiful, with plenty of places to sit and a coffee making machine that could make you lattes, mochas and even hot chocolate, which I utilized multiple times. The pool was clean and brightly lit and honestly beautiful. The rooms were clean and had that extra blanket and pillow in the closet that you always hope is there when you want to feel extra cozy. This Best Western is clearly run by hospitable, welcoming people who know what they're doing. The only critique I have is that the elevator buttons seemed a little old, but they were still working properly. I felt well taken care of, cozy and comfortable, and all at a reasonable price. I would stay there again for sure. I can't wait to have another hot chocolate by their fireside in the lobby. Keep it up, you guys! I had such an amazing time. We'll be back!

We stayed here in Oct 2022 and had a comfortable stay…read more At check in we had to wait a few minutes for the clerk to finish a personal call behind the half-wall. It seemed to be a VERY personal call in my opinion and perhaps maybe too personal to be making at work, especially where patrons can hear you and particularly when your personal call keeps your patrons waiting to check in for several minutes. After he finally told the person on the other end that he had to go because he had customers, the rest of the process went smoothly. We liked the location and the room was comfortable. The morning breakfast was good, with a good variety and comfortable dining area. This will definitely be the hotel we use for future visits to Des Moines.