Very clean and newer hotel. Friendly service, plenty of parking and room in breakfast area.read more

I am a loyal Hilton Honors member and usually choose Hilton brands when I travel because of the…read morecomfort, quality, and consistency. On my recent trip to Sturgis, I stayed at Hampton Inn & Suites properties along the way. While most of my experiences were excellent -- especially at the other Hampton and Embassy Suites hotels -- I had a very disappointing stay at one particular Hampton Inn. At this property, the shower did not work, the bathroom door handle was broken so the door could not shut, and the towel holder was also broken. The most unsettling issue was that when I got into bed, I found black hairs and sand in the sheets. To make matters worse, I had to wait until 2:30 AM to receive a top sheet, even though I had a 10-hour motorcycle ride the next day. I attempted to reach out to the manager, Derek Hood but never received a response. I later called Hilton directly, and I was grateful that your team listened and worked to make things right. I still love Hampton Inn & Suites and Embassy Suites, but I want other travelers to be aware that this specific Hampton Inn was not up to Hilton standards. It was one of the worst hotel stays I've ever had, and I cannot recommend stopping there.

Dirty, moldy, smelly. One of the worst hotels I've ever…read morestayed at. Do yourself a favor pay a little more and stay somewhere else.

Was there an hour, found bed bugs! Refused to give back money! Very rude, everything was gross…read moreholes in bedding!

Due to car issues we were checking in very late. Nicole was very helpful when I called to let her…read moreknow we would be after 2 am. When we arrived, the first room's a/c was not working and she had a second room ready by the time we made it back to the front desk. Overall, the room was comfortable, the breakfast was good with a good selection of foods.

I stayed here for 1 night during my road trip. I chose this hotel because I needed a place that was…read moredog friendly and the hotel surpassed my expectations! I have never seen a hotel that had 0 pet fee so that was a huge plus! Ample free parking and lots of grass area for dogs to do their business. Rooms were really clean and staff was friendly. The hotel is right off the highway. And driving distance from a good amount of restaurants and grocery stores. Can't recommend the hotel enough, especially if you're traveling with pets!

We stay here every year as part of a Filk music convention. Don't ask me what Filk music is. It…read moreis my husband's thing. I just come along to keep him company and to enjoy a hotel stay. Last year's (2025) stay was a much better experience than this year. Here is what I experienced in chronological order. The back parking lot needs to be repaved. There are about 10 spaces in front of the front checkin door. All others park around the back of the building. It is a large lot but there are lots of cracks and some hard to avoid pot holes. We checked in right at 3pm. My husband's key opened the door. Mine did not.we went back to the check in desk and they reprogrammed my key. The key failure was not over, though. I had alot of trouble with the remote for the TV. There were no instructions or even a cheat sheet to help me figure out how to watch the channel I wanted to. I ended up just saying "Forget it." And turned it off for the remainder of our stay Final straw. Once more for the room key. After they fixed my card, my husband's card became disabled! So he is back at the front desk with BOTH keys asking to get both keys to work. None of my complaints are earth shattering. It is just when I check into a hotel, I want to be able to relax. For this stay. There was too much running back and forth to the front desk.

Absolutely DO NOT STAY HERE!!…read more Night 1: bathroom stunk of weed from either someone above us or across the hall from us! Night 2: dogs barking after 11pm Night 3: Fire Alarm went off Horrible experience and will never stay here again.

This last minute reservation worked with a quiet room, a comfy bed with fair quality linens. The…read morerooms are updated and clean. The elevator lobbies are small and need updating. Our biggest complaint is the Glade fragrance boxes up and down the hallways due to my fragrance sensitivity.

Currently here right now, and I am the platinum member. We stayed here in the past and usually…read morethings are OK...i clearly stated during my reservation. I needed a handicap room, possibly on the first floor.- recently had hip surgery and still using a cane - but they gave me a room at the end of the hall on the second floor??? So much for being a loyal customer. When I brought it to their attention they said that there was nothing they can do - even though I reserved it almost 30 days in advance??? So now I'm stuck without being able to take a shower because nobody choose to read the notes until after the fact.- pretty embarrassing / customer service wise- they don't have any parking either if you arrive tardy. Disappointed- not even an effort to make it right...

Great location, nice lobby and comfortable beds. The rooms definitely need a remodel, the main…read morereason for only 2 stars was there a lot of black mold in the bathroom, there was no working fan in the bathroom. Probably wouldn't stay there again because of this.

Wow! Thank you to all of the staff at Hilton Garden Inn!! What an exceptional hotel and staff!…read moreEvery person went above and beyond my expectations for a hotel! We were finally able to have a small family gathering bringing us together for the first time in a long time, from Minnesota, Kentucky, Iowa! We could not have asked for cleaner rooms, kinder staff. The woman serving for breakfast was so intelligent, kind, considerate! Kelly the sales dept helped us coordinate a room for us to gather in and made everything so nice! Mickey (so?) was awesome at getting rooms coordinated and everyone checked in!! I cannot thank the staff enough for all your help. I felt there was great attention to cleanliness, mask wearing, and totally preventing the spread of COVID. Thank you, thank you! I want to give a standing ovation for this hotel and staff!!

This is a pretty reliable location conveniently off of I80. We have stayed here over a dozen times…read moreover the years. Just beware to be careful with house cleaning. Despite only staying one night, they went into our room before checking out and started cleaning it as if we did. I am glad we caught the woman as she was doing it. She had thrown away my electric toothbrush and my mug! It wasn't anywhere near check out time. This has never happened to me before. That person should have known better. I got my stuff back. And I am glad I didn't leave anything valuable in the room.

I had never stayed at a Holiday Inn Express, but if they are all like this hotel, I will definitely…read moretry to stay at one again! The front desk staff was so friendly and welcoming, and probably the nicest I've experienced in awhile. And it was both the gentleman on Friday night and a separate gentleman Saturday morning. Both were fantastic. The hotel was clean and looked updated. The pool and hot tub were open, but sadly we did not have time to use either. The continental breakfast in the morning was great. They had the coolest pancake machine ever, hot premade omelets, bacon, different breads, yogurt, cereal, and cinnamon rolls. There was also hot coffee, hot water, and juices. Definitely a pretty decent breakfast. Our room was clean, didn't smell bad, and was at a nice comfortable temperature when we entered. The room had tons of hook for hanging things, tons of shelving, and even a fainting couch. The noise was never an issue here either which is a plus. Everything worked as it should and we never complained to each other about anything related to the room. We really enjoyed our stay here and would definitely recommend it!

Booked a stay here because the pictures looked nice. The room was disgusting. Blood on the bathroom…read morewalls. Im sorry to be dramatic but DO NOT BOOK. Its literally a rent by the week crack den. I was genuinely appalled. Seriously, if you're considering it based off of the pictures, you are getting catfished. Hard.

The staff first said they do not a two queen room. Then said that the room was still booked and…read morecould not supply a room with two beds. He was not even in the office when we arrived, Was out doing a taxi car.

Whenever my business travel brings me to Des Moines, Butler House on Grand is my first choice of…read moreaccommodation. The owners are more than welcoming, ready to help in any way. The rooms are spacious and charming; the fridge and pantry are generously well-stocked; the living room and game room are large and make the stay unique and special. It is a mansion home away from home. Across the street is a three mile hilly woodland trail (behind the Art Museum and rose garden). The neighborhood us safe and beautiful. Highly recommend for both business and leisure travel. Seven large bedrooms can accommodate a group. Please note: The only negative reviews that keep this from being five star was many years ago under prior owners. I was here at that time and had a very positive experience during my stay, though the family/owners were dealing with very difficult health challenges. The atmosphere in the home is five star now.

Sheryl and Jeremiah are incredible hosts that thought of every detail to make our stay away from…read morehome wonderful! The guest rooms are beautiful! Beds are very comfortable, linens wonderful, and plush towels and robes in each room. There is access to snacks and drinks 24/7 and the refrigerator is well-stocked to make yourself an amazing breakfast. The shared spaces are comfortable and inviting and the game room in the basement is a fun addition! We were there to bike the area trails with friends and the location is just perfect. One of the trailheads is right down the hill and we biked downtown to the Des Moines Farmers Market and beyond and got an easy 20 mile ride in on beautiful trails. We highly recommend the Butler House on Grand for a getaway for two or for a group of friends!

Stayed here recently while in town simply because the first meeting of my week was with someone who…read morecasually said we could meet after she finished a meeting on campus at Drake. I really liked it for a few reasons. The staff was friendly enough and the hotel requires keys to go to floors with rooms. There are several other businesses on the first floor accessed from outside including a bank which is convenient. Trips to DSM usually have me downtown or in West Des Moines. Was just nice being in a different part of the city. I ended up enjoying lunch one day at the Drake Diner. Another evening I got food from Gurshan Ethiopian. Loved both. Appreciate the Home 2 concept. Nice having a kitchenette if you'll be there several days. Really liked having a few place settings and all. Also like that there was a patio with grills, tables. Would totally take that on. Breakfast was pretty standard quick grab something. They did have it so you could make a breakfast sandwich. Great seating areas inside and out, even held a business meeting in the lobby cause it felt so welcoming and comfortable. Only criticism, for some reason there seemed to be a lot of bees in the parking lot. Guessing the cold snap had them disoriented or something but they seemed to be everywhere one morning.

Amazing place! Stayed there a couple of nights for medical appointments for my Sister!read more