I am a loyal Hilton Honors member and usually choose Hilton brands when I travel because of the…read morecomfort, quality, and consistency. On my recent trip to Sturgis, I stayed at Hampton Inn & Suites properties along the way. While most of my experiences were excellent -- especially at the other Hampton and Embassy Suites hotels -- I had a very disappointing stay at one particular Hampton Inn. At this property, the shower did not work, the bathroom door handle was broken so the door could not shut, and the towel holder was also broken. The most unsettling issue was that when I got into bed, I found black hairs and sand in the sheets. To make matters worse, I had to wait until 2:30 AM to receive a top sheet, even though I had a 10-hour motorcycle ride the next day. I attempted to reach out to the manager, Derek Hood but never received a response. I later called Hilton directly, and I was grateful that your team listened and worked to make things right. I still love Hampton Inn & Suites and Embassy Suites, but I want other travelers to be aware that this specific Hampton Inn was not up to Hilton standards. It was one of the worst hotel stays I've ever had, and I cannot recommend stopping there.

Good location; close but not too close to the interstate. Easy to find. Plenty of parking. Lots of…read morenearby food, gas and shops. The staff was polite and friendly. Nice pool area, outdoor play area and breakfast area. Breakfast is self serve and I've never had so much fun making my own waffle!

Dirty, moldy, smelly. One of the worst hotels I've ever…read morestayed at. Do yourself a favor pay a little more and stay somewhere else.

Was there an hour, found bed bugs! Refused to give back money! Very rude, everything was gross…read moreholes in bedding!

Clean, quiet. Comfortable beds. Hot coffee and full breakfast. Everything in our room was…read moreimmaculate and in working order. Hot shower with shampoo provided. Highly recommended.​

I stayed here for 1 night during my road trip. I chose this hotel because I needed a place that was…read moredog friendly and the hotel surpassed my expectations! I have never seen a hotel that had 0 pet fee so that was a huge plus! Ample free parking and lots of grass area for dogs to do their business. Rooms were really clean and staff was friendly. The hotel is right off the highway. And driving distance from a good amount of restaurants and grocery stores. Can't recommend the hotel enough, especially if you're traveling with pets!

This hotel was just right. The room was spotless, the hallways smelled fresh and clean. Bed was a…read morelittle soft for me but not a cause for any complaints. Their rates are reasonable compared to other hotels. It is not far off the interstate so easy to get to and to get back on the road. We didn't interact much with the staff, but when we did they were friendly. Great job Merle Hay Holiday Inn!

We stay here every year as part of a Filk music convention. Don't ask me what Filk music is. It…read moreis my husband's thing. I just come along to keep him company and to enjoy a hotel stay. Last year's (2025) stay was a much better experience than this year. Here is what I experienced in chronological order. The back parking lot needs to be repaved. There are about 10 spaces in front of the front checkin door. All others park around the back of the building. It is a large lot but there are lots of cracks and some hard to avoid pot holes. We checked in right at 3pm. My husband's key opened the door. Mine did not.we went back to the check in desk and they reprogrammed my key. The key failure was not over, though. I had alot of trouble with the remote for the TV. There were no instructions or even a cheat sheet to help me figure out how to watch the channel I wanted to. I ended up just saying "Forget it." And turned it off for the remainder of our stay Final straw. Once more for the room key. After they fixed my card, my husband's card became disabled! So he is back at the front desk with BOTH keys asking to get both keys to work. None of my complaints are earth shattering. It is just when I check into a hotel, I want to be able to relax. For this stay. There was too much running back and forth to the front desk.

We stayed at 3 Best Westerns on our trip out to Colorado, and this was by far the absolute best…read moreone. The breakfast was excellent and had a lot options for different types of foods. The lobby was beautiful, with plenty of places to sit and a coffee making machine that could make you lattes, mochas and even hot chocolate, which I utilized multiple times. The pool was clean and brightly lit and honestly beautiful. The rooms were clean and had that extra blanket and pillow in the closet that you always hope is there when you want to feel extra cozy. This Best Western is clearly run by hospitable, welcoming people who know what they're doing. The only critique I have is that the elevator buttons seemed a little old, but they were still working properly. I felt well taken care of, cozy and comfortable, and all at a reasonable price. I would stay there again for sure. I can't wait to have another hot chocolate by their fireside in the lobby. Keep it up, you guys! I had such an amazing time. We'll be back!

We stayed here in Oct 2022 and had a comfortable stay…read more At check in we had to wait a few minutes for the clerk to finish a personal call behind the half-wall. It seemed to be a VERY personal call in my opinion and perhaps maybe too personal to be making at work, especially where patrons can hear you and particularly when your personal call keeps your patrons waiting to check in for several minutes. After he finally told the person on the other end that he had to go because he had customers, the rest of the process went smoothly. We liked the location and the room was comfortable. The morning breakfast was good, with a good variety and comfortable dining area. This will definitely be the hotel we use for future visits to Des Moines.

Great location, nice lobby and comfortable beds. The rooms definitely need a remodel, the main…read morereason for only 2 stars was there a lot of black mold in the bathroom, there was no working fan in the bathroom. Probably wouldn't stay there again because of this.

Just spent two nights here, with family. We had five rooms. We were in town for my brothers…read morefuneral. We needed a joining rooms, the staff was so good about making this happen! The rooms were clean, beds were comfortable. Breakfast both mornings was perfect for all ages! Thanks, we will 100% stay here again!

I had never stayed at a Holiday Inn Express, but if they are all like this hotel, I will definitely…read moretry to stay at one again! The front desk staff was so friendly and welcoming, and probably the nicest I've experienced in awhile. And it was both the gentleman on Friday night and a separate gentleman Saturday morning. Both were fantastic. The hotel was clean and looked updated. The pool and hot tub were open, but sadly we did not have time to use either. The continental breakfast in the morning was great. They had the coolest pancake machine ever, hot premade omelets, bacon, different breads, yogurt, cereal, and cinnamon rolls. There was also hot coffee, hot water, and juices. Definitely a pretty decent breakfast. Our room was clean, didn't smell bad, and was at a nice comfortable temperature when we entered. The room had tons of hook for hanging things, tons of shelving, and even a fainting couch. The noise was never an issue here either which is a plus. Everything worked as it should and we never complained to each other about anything related to the room. We really enjoyed our stay here and would definitely recommend it!

Stayed here this weekend while in town for my youngest daughter's basketball tournament. Check in…read morewas easy and the rooms were nice. They offered a great lobby area for teams to congregate as well as a pool and hot tub. They served breakfast which was convenient before our games.

Booked a stay here because the pictures looked nice. The room was disgusting. Blood on the bathroom…read morewalls. Im sorry to be dramatic but DO NOT BOOK. Its literally a rent by the week crack den. I was genuinely appalled. Seriously, if you're considering it based off of the pictures, you are getting catfished. Hard.

The staff first said they do not a two queen room. Then said that the room was still booked and…read morecould not supply a room with two beds. He was not even in the office when we arrived, Was out doing a taxi car.

Whenever my business travel brings me to Des Moines, Butler House on Grand is my first choice of…read moreaccommodation. The owners are more than welcoming, ready to help in any way. The rooms are spacious and charming; the fridge and pantry are generously well-stocked; the living room and game room are large and make the stay unique and special. It is a mansion home away from home. Across the street is a three mile hilly woodland trail (behind the Art Museum and rose garden). The neighborhood us safe and beautiful. Highly recommend for both business and leisure travel. Seven large bedrooms can accommodate a group. Please note: The only negative reviews that keep this from being five star was many years ago under prior owners. I was here at that time and had a very positive experience during my stay, though the family/owners were dealing with very difficult health challenges. The atmosphere in the home is five star now.

Sheryl and Jeremiah are incredible hosts that thought of every detail to make our stay away from…read morehome wonderful! The guest rooms are beautiful! Beds are very comfortable, linens wonderful, and plush towels and robes in each room. There is access to snacks and drinks 24/7 and the refrigerator is well-stocked to make yourself an amazing breakfast. The shared spaces are comfortable and inviting and the game room in the basement is a fun addition! We were there to bike the area trails with friends and the location is just perfect. One of the trailheads is right down the hill and we biked downtown to the Des Moines Farmers Market and beyond and got an easy 20 mile ride in on beautiful trails. We highly recommend the Butler House on Grand for a getaway for two or for a group of friends!

NOW i know i said im taking a break from yelp but i just love you guys and this journey across…read moreAmerica now we moved out of our old a hotel because sherbet kept on screaming and crying all night. I know a lot of people are going to say just go back to your house and that would be a disaster we have 3 kids boys keep in mind and Phillip Scottie would fight sherbet would scream it would just be a big disaster we live in Alabama and that would be a long road trip that would be 13 hour car ride. So we rather travel the country and go to every state now sherbet is doing great he is so happy and one of the best acting baby's we have ever had he is doing so good in the hotel and the car. I'm honestly shocked and Rhonda is Also doing great she actually had a natural birth which was crazy no epidural at all she is so strong and will fight to do anything and everything. But now the hotel this hotel was great I great experience for our kids they have breakfast which we get every morning and the whole thing is very clean and even our hotel room is very clean we love Iowa so far and he can't wait to explore it more we're so exited overall this was a great place for kids the staff and everyone was very nice we would be coming back here very very soon!!.

Amazing place! Stayed there a couple of nights for medical appointments for my Sister!read more