I checked in and booked a room for 2 people. I paid up front. I was put in a room for 1 person…read more They finally moved me to a different room when it was available. The next day, the system automatically checked me out so I had to re-check in at the front desk. There was a convention in town so the line was long both times. I tried to check out early to go to a different hotel and was told I couldn't because it was an "event weekend." It seems they were under-staffed. Overall, the rooms are small and the amenities are sparse. They do have a good breakfast with lots of food options and a nice bar downstairs. But I wouldn't stay here again.

It started well. the app was simple to use and by joining the beOne membership programme for…read morefree/gratis/nix. I got a free breakfast voucher via email and a welcome water which u must collect at the bar (but that's no big deal). I also made a request that I was arriving very late and could I have a room away from the lift lobby and sure thing - they satisfied my request. Location: I had two very heavy cases so needed to take a taxi from the Hauptbahnhof (Main Station). It's about a 10min drive.(sub €20) But my return journey was via S-Bahn. About 10 min train journey from Rosenheimerplatz (that's about 7 minutes walk from the hotel). For guests arriving late in the dark via this route one you turn right past the VW showroom - the hotel is 100m further on into this kinda darkish road - the hotel would benefit from an illuminated sign on the side of the hotel so u can find it easier for the first time - like a shining beacon of welcome. (S-Bahn is the German local train service within large cities and between towns in an area. The central portion (Stammstrecker) of it in Munich is underground too and all the lines link the Hauptbahnhof and key central stops including Marienplatz and the hotel's station - so it's just part of the integrated transport system). Check-In: Very helpful and cheerful receptionist even at midnight. Explained the free wi-fi codes are on the bottom of my bill. Also gave me the voucher for the free bottle of water. Three lifts to the floors - which despite being an eight floor hotel - there was virtually no waiting even at busy breakfast times - and the hotel seemed full (from the breakfast crowd). Bar / oneLounge: I ventured down to collect my free water and was taken back by the vast and intimate space they had created with soft lighting and it was packed out. My 6 hour train journey meant all I needed was sleep and couldn't join the party vibe. The bottle was a nice 0.75l still water. If you wanted more a similar bottle of Gerolsteiner costs €4. Tip: go to ALDI discount supermarket at Rosenheimplatz station and you probably come away with 8 liters! But note, there is a quiet lounge too directly near reception so if you need quiet time - this has big leather sofas and collaborative working space table and plenty of other stuff going on but Friday to Sunday I didn't see it being used. There is also outside seating and tables accessible through the bar. Room: This is not a luxury hotel but then again it's definately not what most of us imagine of a "motel" based on US movies perhaps. Rooms simple: No big wardrobe, a rail by the mirror and a cleverly designed hidden handing space by the window behind the bed/lamp facade. Ingenious for me. There is shelving space which makes up for no desk or vanity unit. There is a little round table and a stool which accompany the very comfortable leather chair. The bed was super comfortable and the sheets are fine. I mean just great (clean and white). Ok but I hear they are Egyptian Cotton if you are into details. There are downlighters in the ceiling but two spots above the pillow area. I found these a bit tricky as i directly the beam away from my face but then had trouble locating the switch in the dark as I felt the rotating mechanism covered it. (Leave that to the designers amongst you to check it out). Nice full length window that opened too. Thick curtains that blacked out the room. TV Enough local channels and dw.de which is an excellent rolling news channel in English. There are radio channels too. I didn't spend much time checking out it's features although I couldn't set up the alarm but I was dead tired :-(There is a warming artificial fire displayed on it when you arrive. Considering it was 22c and sunny - it felt a bit comical and made my friends laugh on Instagram when I posted my feet being roasted by the fire. Bathroom: Very well designed compact bathroom with walk-in shower, storage shelf and two big mirrors, oh and in my opinion very fluffy towels. (C Toiletries: This was a big surprise, organic linden flower face & handwash and 100% mint organic hair & body wash. I didn't want to leave the shower. Quiet: for a hotel of 8 stories I hardly saw anyone in the lifts - or even waited long for one Breakfast. Continental breakfast so meats, cheese, breads. juice, coffee, tea, croissants, cereals, fruit ... basically plenty. And even if you didn't book it it advance you can pay on the day but you need to do this at reception - so could get stuck behind someone checking in. Staff were even wandering around offering expresso. nice touch! I took mine to the bar area and worked well as the overflow place- the space age silver chair really made it! Housekeeping: Totally not intrusive, I'm fed up of hotels that knock too early. Housekeeping even made up my bed when i left it looking "tidy" to me but when i came back they had left all the lights on and the glowing articulated fire on the tv

Had the opportunity to stay here during Oktoberfest and it was absolutely wonderful!…read more From check-in to check-out the experience was flawless. They offer nice size rooms, friendly and helpful staff, delicious breakfast with something for everyone, great restaurants in the area and close to the train system so it is a short walk and short ride to the Wiesen. Highly recommend this location.

Stayed here for one night. Easy walk to Munich OST - can hop a U or train and be anywhere in the…read morecity! The room was very big and spacious and clean, wine nice touch! The staff was extremely nice! Hotel was clean and in a good location. Bed was comfortable and fold our couch! Also had amazing kitchen area - fridge, microwave, stove, dishwasher

Location is great. The S-bahn is under the hotel (follow the signs) and if you keep walking in the…read moretunnel to the other side there are a bunch of stores/supermarkets to get cheap snacks and drinks (DM, HIT, Aldi's). Hotel is only 2 S-bahn stops from Marienplatz. Breakfast was amazing- lot of variety, some changes every few days, and overall much nicer than Hiltons in the USA. Room was large and comfortable. Shower is a little annoying because there is only half a door, but cleaning service is daily so not much of an issue. Good restaurants nearby for takeout. There are disposable utensils in the room or you can request from front desk if needed. Only thing that would have made the stay better was a fridge, but otherwise the place was perfect. Would 100% stay here again!

Great hotel. Clean, modern and close to supermarkets like Hit, Aldi and restaurants…read more The lobby was decorated well. Love the furnitures. The only set back was 1 mile away from Marienplatz square by walking. Uber 8 mins . Our room was great. The white linen the space and complimentary coffee and tea. We are staying here for 2 nights . Great place

They make you wait until 3pm to check in. The lobby will be filled with people just waiting. The…read morestaff could care less

Very nice hotel, but the location is far from any real attractions, restaurants and shopping. They…read morehave a nice burger bar in the hotel, but several of the waiters were extremely rude. The in hotel breakfast is wonderful and worth the price. However the front desk staff consists of young ladies hired for their looks. They were inattentive, offered no suggestions or advice. I asked one desk clerk how far the Hofbrauhaus was and she looked at me (while reapplying her lipstick) and said, "which one, there are many in Munich". Seriously? Then she explained that none of the desk ladies are German, so they shouldn't be expected to know such things. We asked for directions to the train station and we were quickly shown a tiny map on one of the ladies's cell phone. Utterly useless.