Sooooo freaking good! The level of service far exceeded for the price! Salsa at their restaurant…read moremade me want to dance cha cha cha for hours! Highly recommend this hotel to everyone who come to Nuevo Laredo!!!

Crowne Plaza is best suited for any official work at the US Consulate at the Laredo, TX border. Has…read morea pharmacy at walking distance. The staff is very friendly and helpful. Speaks English. No attitude and always willing to help. They honored our requests. The hotel is more like 2 star us hotel, they'd claim to be 3 star level but the hotel is old and slowly crumbling. Room - the room AC barely cooled. The Tv was old LCD and the signal was poor. Not to mention only 2-3 English channels. Rooms are large, Beds were comfortable. No housekeeping after 5pm. There was a coffee maker in the room but had to call for coffee and creamer, just annoying. They offer fridge and microwave in the room for about $20/day. Both were functional. The wifi is slow, good enough for emails or Facebook but not for watching videos or VoIP calls. They charge only 0.77 for bottled water which was very reasonable. Their keys stop working twice in our 2 night stay. Needed separate keys for gym area. The business center was running desktops with windows vista in Spanish. Printers were not working. Had to email personal confidential documents to the reception gmail account and they printed for us. So several trips to the reception. Pool was either closed or under maintenance when we were there. Gym had machines but no free weights. Food/Room service - saw 1-2 people trying the restaurant food. Ordered vegetarian food via room service, and both dishes were not good so sent them back, but staff was kind to take them back. All in all hotel survives based on staff and location.

Terrible experience during the 2021 cold snap. During my one-night stay there were frequent periods…read morewithout water or electricity at this hotel. At check-in the hotel itself was a tomb with no heat in the lobby or hallways. The staff behind the desk was wearing heavy jackets, and the room was ice cold when I arrived, under 40 degrees. I spent many hours under blankets trying to get warm and trying to move the thermostat. That evening I called the front desk to get bottles of water because there was nothing coming out of the sink and was told I would be CHARGED for it, before they said they "would send up one bottle." This was baffling when not having water in the bathroom wasn't anything I had done but apparently was expected to pay for. I was also told at check-in that there was water, just not hot water YET ("coming in one hour, don't worry"), but that was not true. During the 6 or so electricity outages after dark I didn't hear from anyone asking if I was okay or providing an update and it became so cold I thought I could freeze to death if I fell asleep. During these times the phone didn't work and my room was on the top floor so it would have been risky and was too cold to leave. I suggest the staff be trained in service protocol when things go wrong. I felt unsafe while I was there and normal, small things could have been done to ensure I was okay. I selected this hotel for better standards and care for guests but was let way down. Here are the steps I took, a "hack," to stay warm in an apocalyptic hotel sans water or electricity: 1. To prevent drafts and conserve heat, close door to bathroom. Put towel in gap under entry door and bathroom door. Firmly close drapes. 2. Use remaining bath towels and extra pillows and blankets from second bed to create a "heat nest." Arrange them in your bed in the following order: blankets, towels laid lengthwise over the sleeping position, pillows on top. 3. If feet are still cold, heat bottled water in the room coffee maker, soak in a hand towel and wrap feet tightly for 3 minutes. This can be repeated using the same water if needing to conserve. 4. If there is additional water, make tea or coffee to sip while you contemplate your life choices and pray for the morning to come.

The bartender (Lexi M.) that served us was very unprofessional, non-attentive and rude. She had an…read moreugly tone of voice, and you could just tell she didn't want to be bothered. She didn't know the bourbons that they had, and was unwilling to name them for ordering. They ran out of lemon juice to make drinks with, and didn't offer any substitutions or suggestions for another drink. Overall very disappointing experience for the price of the drinks.

I have visited this historic place over 15 times in the past 20 years and this last weekend left us…read morea bit disappointed. First of all, the hours of the Tack Room... which if a fantastic experience, have been cut back. I was shocked to hear their top shelf bar closes at 10 PM on a Saturday night! Then, the formally great breakfast buffet was below average. After that the courtyard hot tub did not work. When we asked question about all the changes we were told "new owners" every time. The good news is that the staff is all still awesome and try to help all they can. We spoke to two other large groups who were down for their yearly trip and they joined is in their open disapproval of the changes. The bad news is that new owners are clearly trying to cut cost and it shows. I sincerely hope they soon realize that both the La Posada Hotel and Laredo TX are quite unique in their international hospitality and traditions. They have always been so very welcoming and helpful, a main reason for the repeated trips by those who know and love it. This place has been recognized numerous times in both magazines and television programs and I hope the new owners figure out they have a gem that needs to be left to run as it has in the past, or they will lose it. I have done business in Laredo and Mexico since 2007 and speak with some experience that the worst thing groups or large corporations can do is try to "Americanize" Laredo.

Charming hotel. Great service. Checked us in as soon as we got there even though we were early.read more

This is a great spot in downtown Laredo! Historically placed, you can tell this building has…read morealways been part of this community for a long time. Customer service is at the top of the charts - Ms Lizzy greeted us like we were her long lost family members and Esmeralda at the front desk will not disappoint making you feel at home either. If you ever need a great and safe place to stay, next to the border -- do not think twice. Book it!

The room was amazing for the price. The location was not idea, it was a bit noisy since there is a…read moreclub next door, however, they promptly stopped at 1:00AM. Overall I enjoyed my stay here. The staff was friendly, facilities were clean, decor was chic and modern. It looks like the facility was recently built. They serve breakfast by taking it directly to your room. Parking is available in the front and back of the building at no additional charge. Highly recommend this hotel as a good option for the area.

Amazing hotel! It's so nice and clean! I definitely enjoyed my stay here…read more My family and I were coming back from Mexico. It took us an hour and a half to cross the border! We were in some lane that didn't move for about 45 minutes! After we crossed it was getting late and we decided to stay here. We got a two-bed room. The room was big! The beds were big! The flat screen was big (enough) too! Enough for a family of five. The bathroom was very clean and really hot water came out instantly. I missed instant hot showers. In Mexico, I had to heat water to shower. There was a funky smell of sewer that came out the sink (though the water was clean). We didn't care much since we were only going to be there one night. The beds were really comfy, especially the pillows. It helped with my current neck pain. :) There are many restaurants nearby. We went to Burger King about half a mile away. It was terrible. But that's another story to tell. Here: http://www.yelp.com/biz/burger-king-laredo-5 I had a good nights sleep. It was really warm but we turned on the AC, and it worked like a charm. There was zero noise outside too. Plus, here you get COMPLEMENTARY BREAKFAST! But, it's ALL EMPTY CARBS. :P They have a waffle maker and warm muffins. They have cereal too! And coffee. It was delicious... but it makes you feel hungry after two or three hours. I 368643579437755 times would rather come to a Super 8 than some other hotel. It's reasonably priced too.

It is a very good option if you are looking for somewhere to spend the night and have some rest,…read morethe room was very clean, and the a/c work wonderful it cool the room really fast , the bed and pillows were comfortables, no loud noises outside, the only thing is that they will not take a $100 dollar bill so bring change lol , other than that I would stay here again if I need too.