I recently enjoyed another short stay with the TownePlace Suites and so enjoyed the experience…read more What I loved: + Multiple options for working. In my king suite, I could sit at the desk, which rolled and could be adjusted to other areas in the room, or at the small sofa or on the bed. + The parking lot is well lit and I felt safe coming and going after dark + The staff is lovely. Truly. They were kind and accommodating throughout my stay. I realized that on my final morning I was going to have to lead a large video call right at checkout. I didn't want to have to try to do this in the lobby and so was so hopeful I could swing late checkout. The desk clerk quickly got it set up with little muss or fuss, which I very much appreciated. Some helpful notes: + There is a metal plate below the shower head (on the floor of the shower). If the shower drips, it sounds a bit like a bell. The best fix for this is to close the bathroom door before you go to bed. Otherwise, you make awaken in the middle of the night wondering for whom the bell tolls. And, why is it tolling in your room? You'll be half asleep and confused. No need for confusion--I have cracked the bell mystery for you in advance. Close the bathroom door and you won't even hear it. Beyond that silly note--a top notch experience here! Get to it!

I have always enjoyed staying at Marriott hotels, which is why this experience was especially…read moredisappointing. Unfortunately, my stay at TownePlace Suites by Marriott Columbia West/Lexington has been the worst experience I have had at a Marriott property. Of all the employees I interacted with, Destiny was the only one who consistently seemed focused on providing excellent guest service. On the morning of my departure, although checkout was at 12:00 PM, housekeeping (Susy) entered my room around 10:00 AM. Feeling rushed to leave afterward, I accidentally left behind a charger block (valued at approximately $90) and two 10-foot charging cables (valued at approximately $60). These are not ordinary charging accessories--they are used to charge my drone batteries and require specific wattage and output. The same evening I checked out, I called the hotel to report the forgotten items. I was instructed to call back the following morning when housekeeping was available. I did so and was told I would receive a call if the items were located. More than a week has now passed, and I have not received any follow-up. A family member even visited the hotel in person to inquire about the items. They shared that two employees appeared unwilling to assist and were unwelcoming, which only added to my disappointment. Two days after checkout, I called again and asked to speak with the manager, Sandra Taylor. I explained the situation, and she again stated that I would be contacted if the items were found. She also mentioned that if the items had been placed in the linen, it could take some time to locate them. However, the charger block was left plugged into the outlet next to the bed, making it difficult to believe that housekeeping would not have seen it during room cleaning. During our conversation, Sandra stated that it is not the hotel's responsibility to keep track of guests' belongings. While I understand that guests are ultimately responsible for their personal property, the purpose of a lost-and-found process is also to help them. What disappointed me most was not simply the missing items, but what I perceived as a lack of concern, empathy, and willingness to investigate the matter. Situations like this can happen to anyone--not just someone in a hurry, but also parents traveling with children, elderly guests, individuals with disabilities, or anyone who accidentally leaves behind something valuable or sentimental. When guests report lost belongings, they should be met with professionalism, respect, and a genuine effort to help. After spending nearly $1,000 on two rooms during my stay, I expected a much higher level of customer service. In the past, I accidentally left behind a pair of $350 headphones at another Marriott property, and they were promptly located in the lost and found and returned to me the very next day. That positive experience is one of the reasons I have continued choosing Marriott hotels. While I appreciate amenities such as the outdoor grill available for guests, the quality of customer service at this location fell well below the standards I have come to expect from Marriott. I hope this feedback is taken seriously and used to improve the guest experience, particularly regarding communication, professionalism, and the handling of lost property.

This was the second time staying at this hotel being in the area for U of SC events, all went well…read moreand service was A ok!

Historic property, or so they say. That's fine but it must be clean and kept up…read more Broken fixtures, garbage in hallway, dirty walls and carpets. When asking night clerk about fixing sink and toilet, he blew me off. Limited menu for breakfast..serving cereal with no milk, hmmm! Dirty tables and again, outdated to the point of looking ratty. Lots of other properties in area to stay at! Do not stay here!

The hotel room was clean and had a nice lay out. Overall, the staff were friendly and helpful. The…read morelocation was conveniently located right off of I-26. I loved that there were a few packets of hand sanitizer wipes left in the room...it was like the staff was already aware of my OCD tendencies.

The staff is amazing .. all but one ..I've been here since the 29th .. leave in the morning.. I've…read morebeen here 10 days .. the whole trip one housekeeper asked if I needed towels.. I had so much trash I felt bad.. I switched rooms to a suite.. The room smells like dog poop bad.. bought a candle.. didn't want to switch rooms.. y'all need to do better on the room cleaning for people who are staying for a while .. I used to be housekeeping manager.. I know all hotels are different but that's just not right .. overall my stay was a 8 out of 10..

I am particular about where I lay my head, and this Hampton Inn exceeded my expectations. The…read morestaff was welcoming and accommodating. Suite 302 was quiet and clean. The amenities included a mini fridge, swivel TV, microwave, sofa bed, desk, king-sized bed, and "Zero 0%" shampoo, conditioner, shower gel, and lotion. I liked the "Zero 0%" shower gel and lotion; they weren't too strong or abrasive on my sensitive skin. The breakfast was good: A variety of hot and cold items. I had a waffle and fruit both mornings, with orange juice and coffee. Please note: -There was no safe in the room. -Smokers chained smoke on the bench 6 feet from the entrance. -No double sink All in all. We enjoyed our two-night stay. It is 20 minutes from Fort Jackson. It has plenty of parking, is clean, is near the interstate, has well-rated dining options, and is across from "5 Star Car Wash"- if you have a 5 Star membership, the wash is free. Staff accommodated a late check-out so my son could shower and change out of his Class A's after BCT graduation. We truly appreciate it!

I stayed here one night for the first time after having a poor experience at another local hotel. I…read morewas able to check in early. The front desk employee Kathy was so friendly and welcoming. The lobby is clean and inviting. My room was very clean and the bed was comfy. Loved the shower. The TV was very large and had lots of channels. The breakfast was cereal, muffins, yogurt, eggs, waffles, fruit, juice, milk. Coffee/tea is available 24/7. The only negative is that you can't walk anywhere from the hotel. Also the room's doors bang when closed. I would stay here again. 4.5/5.0

Stayed here a week for work and was very impressed with the attention to detail of every aspect of…read moreour stay. The check in process was very painless, and I love that there are lots of eco-friendly details around the hotel like water for your water bottle and low-flow toilets downstairs. The staff did an incredible job hosting our group and being super welcoming--greeting us and taking time to get to know people's names, etc. It was very nice. The hotel is very modern, has very large meeting spaces and a lot of little lounge areas on very nice furniture in the large lobby. The rooms were large and very clean. I had a suite, which had a pull out couch which looked about full size and a king bed. There were lots of seat and two televisions, and a microwave and fridge in the room. The housekeeping staff went above and beyond each day, and it looked like no one had been there. Nice amenities, like salt water pool, good fitness center, and business center topped it all off. Not the most convenient location, but an incredible hotel.

Plenty of parking, gracious front desk personnel and on-site dining option available…read more With Holiday Inn, you can book online and state any preferences you have and have a seamless check in like I did. As I left for work each morning I was greeted by name and upon my evening return I was always asked if I needed anything. I really appreciated this and it made the visit more personable. No issues with the wi-fi, the business center was well maintained and all items worked without issue. There are a few places to eat and get beverages within safe walking distances. Not far from the interstate but not in a location where the interstate traffic was a detractor. I was happiest about no noise disturbances and my room being maintained. I can keep this site on my list for safe, affordable lodging when in the area.

Average hotel. The lobby was clean and smelled nice. The front desk employee was very friendly. No…read morebreakfast because of COVID which I understand but 3 other Quality Inns this week had grab and go style breakfast like individual packed muffins. Our room was pretty clean minus a hair on the towel and a blood spot on the bedding. The pool was also closed for COVID. It was very quiet too!

Q. Hamilton Baltimore MD…read more I booked a room at the Quality Inn at 2516 Augusta Rd, West Columbia, SC, for April 8-10, 2026, expecting a simple, stress‑free stay while my family and I were in town for our son's Basic Training graduation at Fort Jackson. Unfortunately, this hotel turned what should have been a proud family moment into an extremely frustrating experience. I reserved two Queen beds weeks in advance through Priceline for myself, my wife, and our 17‑year‑old son. When we arrived, the front desk found my reservation and handed me a key -- only to walk into a room with one bed. When I went back to the desk, the attendant told me there were no rooms with two beds available and that we would "have to use that room." That is completely unacceptable for two adults and a teenager. To make matters worse, while I was in the lobby trying to figure out what to do, another guest came in with the same issue--he had booked two beds but was given only one. This tells me the hotel is either overbooking or falsely advertising room types they cannot actually provide. Because the hotel failed to honor my reservation, I had to scramble to find another hotel at the last minute--and of course, it cost more. After flying in from Baltimore for an important family event, this was the last thing we needed. I've stayed at Choice Hotels many times and have never experienced anything like this. The lack of accountability, the refusal to fix the issue, and the misleading room listings make this location one I cannot recommend to anyone. Travelers deserve honesty and basic customer service, and unfortunately, this hotel delivered neither.

Outstanding management (Lisa) I have been staying with countless Marriott properties throughout my…read morecareer which involves significant travel. There's a bit of a gap in Marriott's cancellation policies (actually a carryover from Hilton) when it comes to same day bookings. If you cancel even an hour after booking, technically they can charge you a cancellation fee (doesn't make sense, even airlines will let you cancel fee free within 24hrs). This gets charged automatically by their new system. I would like to applaude Lisa who is the manager here for taking time to explain the policy and how it works and then working with me to get this resolved. It's because of staff like this that i will continue to choose Marriott as my go to for my home away from home.

The last time I was here was in 2022, and the property was great, but housekeeping didn't vacuum…read morethe floor thoroughly, as evidenced by the amount of dog hair on the bottom of my socks. During this stay, I never saw housekeeping for the 4 days I was here. I had to keep going to the front desk for towels. I never had any signs on the room door preventing housekeeping from coming by. My room was cozy and appeared clean. The bed was extremely uncomfortable and hard. Breakfast was very interesting. The lobby area where I wanted to sit and relax was extremely warm and a bit uncomfortable, especially with the heat. The staff appeared friendly and accommodating. There are several eateries in the area. The property is truly nice and safe. The grounds are well-kept.

We stayed at the Sleep Inn Columbia Airport while dropping our daughter off at the university, and…read moreoverall we had a very good experience. The hotel was clean, the staff was friendly, and it looks like they're in the process of modernizing/updating the property. There are a few things that could probably still use some attention, such as the rugs in the bedrooms and the sliding bathroom door that separates the toilet/shower area from the sink. The door is a little awkward to maneuver, but nothing was bad enough to really bother us. If something isn't obvious, I usually don't point it out, and these were minor issues. The hotel is dog friendly, which is a big plus for us. The lobby and common areas were clean, the bath towels were good, and the staff was consistently friendly. The traditional continental breakfast included waffles you make yourself, bagels, muffins, coffee, etc. The coffee was actually better than what we've had at many other hotels. One thing to be careful about is the shower. The stall doesn't do a great job of keeping the water contained, so the floor outside the shower can get wet and slippery when you step out. Just something to be aware of. The location worked well for us. It's near the university, but the hotels closer to or within the university area were two or three times the price. Staying a little outside of town gave us a much better value. Overall, clean, comfortable, friendly, dog friendly, and reasonably priced. Yes, we'd stay here again.

There are terrible odors throughout. I am not a particularly sensitive person when it comes to…read moresmells. This property was very noxious. The lobby just smelled of strong cleaner (a good first sign) As we stepped off the elevator onto the fourth floor, we were greeted by what I would describe as the smell of raw sewerage. When we got to the room, it reeked of a combination of cleaner and mothballs. On our way out to dinner, I mentioned this to reception. I felt he knew exactly what I was complaining about, but played dumb. His comment was: "I know they were doing some plumbing in some of the rooms. I will check with the owner, maybe we could move you." Nothing ever came of it. I woke up with a terrible headache and could taste mothballs for several hours after we checked out. I should also mention that the place was unbelievably filthy. The only part of the room that was vacuumed was the corridor from the door to the beds. All corners, around the beds, and under the desk had dirt, dust and what looked like food collecting. I understand that Sleep Inns are way down market, but even at this price point, there should be basic environmental standards. This property did everything it could to discourage me from staying there again. Mission accomplished.

As a Gold member, my room was upgraded to a suite for which I was grateful. Staff was very friendly…read moreand accommodating, however, the room itself failed. I kept in mind that the hotel is going through a slow renovation with the guest rooms last on the list. The sofa was horribly soiled so we asked for 2 sheets and extra towels just to sit on it. The AC unit had a broken part on the floor that could seriously warrant a tetanus shot if guest got cut. Towel rack and toilet paper holder were broken. Carpet needed vacuuming and I swear there were fleas. I've stayed here in the past, but was disappointed this trip. Hotel has great potential despite location.

My room is gorgeous and giant. 3rd floor, Huge King size bed w 5-6 pillows. Giant tv, looks like 65…read moreinch. Bedroom door that shuts off the huge living room that has couch tv and a dining room table. My closet is giant rectangular shape with a safe inside. The bathroom is huge with a really big shower like 5x5 with a big rain shower head. It has a nice placquard saying the water will heat to capacity in 2 minutes which was true. I took the hottest shower and now I'm ready for dreamland in my giant king with my 5 pillows.

Great experience Khamisi Reid in particular had THE best most accommodating friendly attitude with…read moreour family employees like that make a stay fantastic

While the staff were amazingly attentive and the room was immaculate, the parking lot is another…read moresituation! This seems to be a very popular and unregulated hang out area. Even if the people in the lot and just outside the entry door were guests, the enforcement of quiet hours would make a SIGNIFICANT difference. Instead, well beyond midnight during both nights of our stay our sleep was distributed by loud talking and music downstairs in the parking lot. Beware OR request a room that faces another portion of the area.