I recently enjoyed another short stay with the TownePlace Suites and so enjoyed the experience…read more What I loved: + Multiple options for working. In my king suite, I could sit at the desk, which rolled and could be adjusted to other areas in the room, or at the small sofa or on the bed. + The parking lot is well lit and I felt safe coming and going after dark + The staff is lovely. Truly. They were kind and accommodating throughout my stay. I realized that on my final morning I was going to have to lead a large video call right at checkout. I didn't want to have to try to do this in the lobby and so was so hopeful I could swing late checkout. The desk clerk quickly got it set up with little muss or fuss, which I very much appreciated. Some helpful notes: + There is a metal plate below the shower head (on the floor of the shower). If the shower drips, it sounds a bit like a bell. The best fix for this is to close the bathroom door before you go to bed. Otherwise, you make awaken in the middle of the night wondering for whom the bell tolls. And, why is it tolling in your room? You'll be half asleep and confused. No need for confusion--I have cracked the bell mystery for you in advance. Close the bathroom door and you won't even hear it. Beyond that silly note--a top notch experience here! Get to it!

This Town Place Suites is not kept in the best repair and has bad service…read more The cleaning was just ok because there was a big coffee spill that had not been cleaned up under the coffee maker and the basket of tea/creamer. There were lots of water related issues. The dish washer did not work. The refrigerator leaked and had water standing in it. The water pressure was low in the bathroom sink, and it was also low in the kitchen sink. Their building (possibly the HVAC system) was so loud that it was impossible to sleep. It sounded like a cross between a 16 wheel truck, a huge old rusty fan, and a space ship. There was still a lot of noise when we turned off the air conditioner. I was told that we could change rooms, but we were exhausted. I also doubted how quiet any of the rooms would be. So, I bought earplugs from a pharmacy the next day, but those didn't work. After the second night, I got heavy-duty earplugs made for concerts. Those worked for the noise and I could sleep. But you can't wear them for days in a row if you want to avoid ear aches. The hotel staff promised that the engineer would look into the noise problem. I never saw or heard from an engineer. They did not seem to care to make sure we had pots and pans. We needed them to eat dinner. They had 3 pots that looked like they had survived a war. Non stick surfaces in a peeling pot is not healthy too cook in. I asked about replacements and I was refused. The front desk clerk insisted that they had to be ordered and could not be taken out of an empty room. I was also told to talk to the manager in the morning about ordering pots and pans. There was no thought for the fact that we had to eat dinner that night. We make our own food when we travel and this was a very big inconvenience. We never got pots and pans even though we stayed at the hotel for 4 nights. They also gave us a hard time when we requested a late check out. They told us to call back the next day and that we could only get late check out based on availability. The next day we had to call many times to get the check out. The front desk had many people there. Standing in line was not an option with our busy schedule. So, we were made to work for our late check out. We had many other things to do that day including packing out. The management didn't seem to care to make sure that our stay was comfortable. If they did, they should have made sure that supplying guest replacement pots and pans is not an issue. Every ask was complicated. One day we asked for a chair. Two people should have two chairs in their room so they can eat. I don't know why they were so reluctant to supply an extra chair. They surely didn't seem to care that we are high level Marriott Bonvoy members. I do not recommend this hotel. They don't even try. They think they are doing you a favor by letting you stay there. I will not return.

Historic property, or so they say. That's fine but it must be clean and kept up…read more Broken fixtures, garbage in hallway, dirty walls and carpets. When asking night clerk about fixing sink and toilet, he blew me off. Limited menu for breakfast..serving cereal with no milk, hmmm! Dirty tables and again, outdated to the point of looking ratty. Lots of other properties in area to stay at! Do not stay here!

This hotel down to every employee is consistently exceptional. I come to Columbia about twice a…read moreyear for business and I always stay here. NEVER disappointed.

Close proximity to Fort Jackson, clean rooms- some with a balcony. On site food and bar is average.read more

The room was clean and large. The built-in closet area was…read moreunlike any I've seen before. The staff was generally friendly. The conference/meeting rooms were large. My only area of opportunity is that the staff is not necessarily aligned in how they operate and provide service. I was there with a large group, and upon check-in, some members got a free breakfast coupon and others did not. Then, Breakfast was $10 per person for a continental spread which was just a few bagels, muffins, bread, yogurt, some overly ripe fruit, and cereal. It was much better to order off the menu and have the continental included (which varied between wait staff- some included it free, others said they were supposed to charge). One day I was given 3 sausage links, another day for the same dish, I got 2 sausage links. Overall, I was here for a business trip and will not likely return to Columbia, but if I did, I know I'd feel good about returning here.

I am particular about where I lay my head, and this Hampton Inn exceeded my expectations. The…read morestaff was welcoming and accommodating. Suite 302 was quiet and clean. The amenities included a mini fridge, swivel TV, microwave, sofa bed, desk, king-sized bed, and "Zero 0%" shampoo, conditioner, shower gel, and lotion. I liked the "Zero 0%" shower gel and lotion; they weren't too strong or abrasive on my sensitive skin. The breakfast was good: A variety of hot and cold items. I had a waffle and fruit both mornings, with orange juice and coffee. Please note: -There was no safe in the room. -Smokers chained smoke on the bench 6 feet from the entrance. -No double sink All in all. We enjoyed our two-night stay. It is 20 minutes from Fort Jackson. It has plenty of parking, is clean, is near the interstate, has well-rated dining options, and is across from "5 Star Car Wash"- if you have a 5 Star membership, the wash is free. Staff accommodated a late check-out so my son could shower and change out of his Class A's after BCT graduation. We truly appreciate it!

I stayed here one night for the first time after having a poor experience at another local hotel. I…read morewas able to check in early. The front desk employee Kathy was so friendly and welcoming. The lobby is clean and inviting. My room was very clean and the bed was comfy. Loved the shower. The TV was very large and had lots of channels. The breakfast was cereal, muffins, yogurt, eggs, waffles, fruit, juice, milk. Coffee/tea is available 24/7. The only negative is that you can't walk anywhere from the hotel. Also the room's doors bang when closed. I would stay here again. 4.5/5.0

Plenty of parking, gracious front desk personnel and on-site dining option available…read more With Holiday Inn, you can book online and state any preferences you have and have a seamless check in like I did. As I left for work each morning I was greeted by name and upon my evening return I was always asked if I needed anything. I really appreciated this and it made the visit more personable. No issues with the wi-fi, the business center was well maintained and all items worked without issue. There are a few places to eat and get beverages within safe walking distances. Not far from the interstate but not in a location where the interstate traffic was a detractor. I was happiest about no noise disturbances and my room being maintained. I can keep this site on my list for safe, affordable lodging when in the area.

picked this hotel because it offers EV charging and HGI are pretty reliable. Spacious room,…read morecomfortable bed, great staff. Very neat and clean throughout. Would definitely stay again.

I truly enjoyed my room. I was in a king suite. The bed was quite comfortable. I appreciated that I…read morecould turn the air down to 65 for better sleeping. The staff were friendly. The lobby and rooms were cool. The breakfast was just okay. There were a LOT of kids there (baseball tourney) and the parents/adults had zero control. I wish management had stepped in to remedy the annoyance. Kids were loud and knocking on guests doors late into the night.

Great stay with no issues! The staff was very pleasant and committed to delivering a memorable…read moreguest experience.

There are terrible odors throughout. I am not a particularly sensitive person when it comes to…read moresmells. This property was very noxious. The lobby just smelled of strong cleaner (a good first sign) As we stepped off the elevator onto the fourth floor, we were greeted by what I would describe as the smell of raw sewerage. When we got to the room, it reeked of a combination of cleaner and mothballs. On our way out to dinner, I mentioned this to reception. I felt he knew exactly what I was complaining about, but played dumb. His comment was: "I know they were doing some plumbing in some of the rooms. I will check with the owner, maybe we could move you." Nothing ever came of it. I woke up with a terrible headache and could taste mothballs for several hours after we checked out. I should also mention that the place was unbelievably filthy. The only part of the room that was vacuumed was the corridor from the door to the beds. All corners, around the beds, and under the desk had dirt, dust and what looked like food collecting. I understand that Sleep Inns are way down market, but even at this price point, there should be basic environmental standards. This property did everything it could to discourage me from staying there again. Mission accomplished.

Staff was nice and helpful. First room window was smashed, but staff didn't seem aware. They…read morequickly moved us to a different room. Sink in the room was clogged and didn't drain. Otherwise, room was very clean. Breakfast was unexceptional but sufficient. Didn't appreciate the $6 "hospitality fee" tacked on for "parking and room supplies". (We did not have a car, and took one shower.) Small dollars, but petty and left a bad taste. By the way, today, the Federal government passed a law banning "junk fees" at hotels. Owners of hotels like these brought this on themselves.

Updated Draft Review Title: Falsely accused of smoking and…read morecompletely ignored by "management" I recently stayed at this hotel and had one of the most stressful and unprofessional experiences I have ever had at a property. When I went to take a shower, I realized we needed more towels, so I asked my friend to call the front desk and request towel towels. He called multiple times and very clearly asked for towels, repeating the request at least five separate times, and still no one brought anything to the room. Eventually, I started calling the front desk myself from the shower and asked to speak to a manager because at that point it was getting ridiculous that we could not get basic towels delivered. While I was in the shower, I was actually on the phone with the front desk, and instead of simply sending towels up as requested, they repeatedly told me I needed to come downstairs in person to ask for towels. I explained that I could not go downstairs because I was naked in the shower and clearly not in a position to leave the room, yet they still asked me multiple times to come down anyway instead of just helping and sending the towels up. After repeatedly asking for a manager, I was finally told a manager would speak with me. Instead of a manager, the person who showed up at my door was the "Sales Supervisor" named Rick, not an actual manager. He brought the towels up and then immediately accused me of smoking in the room, which I absolutely did not do. I was in the shower for about an hour waiting, so the bathroom and room area were hot and extremely steamy, which is likely what he saw, but there was no smoke because I never smoked in the room. What made this even worse was the way they handled it. They misrepresented their positions by telling me a manager would speak with me, then sending someone from sales instead, who came to my door with accusations instead of solutions. I felt talked down to rather than listened to, and at no point did anyone seem interested in actually investigating or even considering that I was telling the truth. I spent the entire day calling the front desk and asking for an actual manager to discuss what happened, and they refused to speak with me. I then called corporate multiple times, and corporate tried to reach the hotel while I was on the phone, but the property still would not get on the line or meaningfully address the situation. I was told by the hotel that they had "called corporate," but I have no way of knowing if that is true because nothing was ever documented or resolved, and no one followed up with me. By the end of the stay, I had: * Repeatedly requested basic towels, which took far too long and far too many calls. * Been told to come downstairs to request towels, even though I was naked in the shower and clearly could not able to l leave the room. * Been misled about speaking to a "manager," only to have a sales supervisor appear and accuse me of smoking. * Been falsely accused of smoking in a non‑smoking room, despite not smoking and being in the shower for an extended period when they claim there was "smoke." * Spent an entire day calling both the hotel and corporate with no real response, no evidence provided, and no resolution at all. I understand that hotels have to enforce non‑smoking policies, but there is a big difference between enforcing rules and making baseless accusations, refusing to provide proof, and hiding behind titles that don't match what they tell guests on the phone. The lack of accountability from both the property and its management team is unacceptable, and the way they treated me as a guest was completely unprofessional. I would strongly caution anyone considering this hotel to think twice, and if you do stay here, document everything and be prepared to advocate for yourself, because based on my experience, they will not do the right thing on their own. Sherlyn le shore is now accusing me of things I did not do. Kadesha did not help. Rick lied. Erick did not address and has not addressed the issue properly Update: I keep getting calls from Hilton. When I answer they hang up. Just stayed at another Hilton property and it was the best experience especially after this one.

I checked in digitally but stopped by the front desk to pick up a key card, my complimentary water,…read moreand of course, the signature cookie. The front desk staff was friendly and efficient--no delays or issues. I appreciated the upgrade for being a Hilton Honors Gold member. They gave me Room 501, a corner room with an L-shaped balcony that wrapped around two sides. It may not be the only balcony in the hotel, but it's certainly a rare feature and was a welcome surprise. The room itself has character--and some visible signs of wear and tear. Upon entry, there are multiple light switches, though one didn't seem to control anything. The foyer leads past a standard closet with an iron, ironing board, safe, and clean shelf space. The bathroom area is split: a sink and towel rack between the bedroom and a door separating the toilet and shower. It's a shower-only setup with great water pressure, although it uses an on-demand water heater that requires a two-minute wait for hot water--a questionable efficiency trade-off. The toilet flushes with a surprising force, and if the lid is up, it splashes--so keep it closed. The room is furnished with two queen beds and dimmable lights between them--a nice touch. There are plenty of lamps, a desk with a rolling office chair, a Keurig coffee maker, and a cabinet with a fridge and microwave. Oddly, both Keurig pods and drip coffee filter packs were provided, even though there was only a Keurig unit--an oversight that makes no sense. There's also a cloth chair in the corner, a side table with an ice bucket, a six-drawer dresser, and a luggage rack. The balcony was the room's highlight--spacious, private, and a great bonus. However, maintenance and cleanliness were inconsistent. The air conditioning was nearly nonfunctional on arrival back to the room after a hot day (102°F outside, and almost 80°F inside). I called the front desk and informed them about the heat issue and attempted to bring up other concerns, but the woman cut me off, said she'd send maintenance, and ended the call. No apology. I checked the AC unit myself and found the filters caked in nearly an inch of dust--completely unacceptable. Thankfully, the maintenance tech who arrived was clearly experienced--he brought the correct filters as well as backups for other unit types. Once installed, the AC cooled the room perfectly. He was easily the star of the show and deserves recognition. But more cleaning issues became apparent: dust on the artwork above the beds, trash under the cushion of the cloth chair, thick dust on the shelves near the sink, and grime on the chandelier and the top of the mirror. Above the bathroom door, there's evidence of past damage--a large ceiling patch, cracks near the sink, and a broken piece of the marble vanity that had been glued back into place. The sink basin itself is also cracked. One of the wall-mounted lights was crooked with a crushed shade. Towel quality varied wildly. One bath towel was in such poor condition--frayed and falling apart--I wouldn't use it on a car, let alone offer it to a guest. One hand towel was new, still had the store sticker on it, but also had a visible stain--possibly blood or makeup--and clearly had never been washed. The other bath towels were acceptable, as were the washcloths. The room was very quiet due to its location in the far corner of the hotel. I only heard someone in the hallway once during my stay. However, light from the hallway flooded under the door due to a large gap. Thankfully, the closet door could be opened to block most of it at night. The bed was very comfortable--felt almost new--and I slept well. The onsite restaurant was a pleasant surprise. The bartender was managing the entire front of house by himself and did a great job. I had the fried cod sandwich and crispy Brussels sprouts, both of which were excellent. The sprouts were particularly well-prepared--firm, crispy, and not overcooked. The hotel offers complimentary coffee near the lobby each morning and has a well-stocked snack shop. Unfortunately, checkout was more hassle than it should have been. I received my invoice via email at 3:40 a.m. on the day of checkout--before I had even left. I used that for my expense report, only to be emailed a revised version later showing a Hilton Honors food and beverage credit instead of the meal I had paid for and expensed. My account is set to collect points, not credits. I tried calling the hotel, but every single extension went to a full voicemail. I ended up calling Hilton corporate, who got someone on the line after about 10 minutes. She was friendly and fixed the issue. I attempted to mention some of the room's issues to staff in person and over the phone, but they showed little interest and offered no follow-up. Disappointing.

Yelp Review by Captain 619…read more Spring has draped Columbia, South Carolina, in her finest gown--dogwoods blooming like lace, azaleas blushing at the sun, and a warmth that seeps into the soul. Amid this Southern reverie, I find myself on a six-day work mission, lodged at the SpringHill Suites by Marriott on 511 Lady Street. Let me tell you, friends, this isn't just another hotel--it's a sanctuary stitched with kindness. By day two, I realized the heartbeat of this place isn't just its crisp linens or spotless halls (though they shine brighter than most). No--it's the people. Each morning, descending the stairs feels like stepping into a hug. First, Shirley, with her radiant cheer, greets me like an old friend, her laughter a melody that chases the fog of sleep. Today, Debra stood beside her, her smile a quiet sunrise, her presence wrapping the breakfast nook in tranquility. Ah, the breakfast--far more than a complimentary perk. Here, the coffee isn't just poured; it's offered with a "How's your morning, sweetheart?" The pastries aren't just displayed; they're arranged with a tentative care, as if each item and yogurt cup were chosen for a loved one. I've stayed in countless hotels where the meal spread feels transactional, but here? It's nourishment--for the body and the spirit. Shirley remembers how I take my coffee. Debra and her calm voice a balm for this weary traveler's soul. It's the details, you see. The way the dining area hums with warmth, strangers swapping stories over scrambled eggs. The way the staff treats every guest--whether a road-worn business soul or a family passing through--like kin. Shirley and Debra don't just work here; they minister here, turning routine interactions into tiny acts of grace. Without them, this would've been another forgettable stay. But because of their excellence--their humanity--SpringHill Suites has etched itself into my memory. To the team: thank you for crafting not just a hotel, but a haven. To future guests: come for the comfort, stay for the hearts that make it shine. Captain 619 sails away with a full heart--and five stars, well earned.

The staff were really nice and professional. The hotel is in a good location with plenty of…read moreparking! I also like the separate water closet from the shower. My only two complaints are that the bed was hard as hell and there were stains on the curtains. It's like the wood bench-like thing over the A/C unit was stained and that stain got all over the bottom of the curtains. At least that's what I hope it was. I couldn't really tell but my suggestion would be to change the curtains out so no one has to guess what it is! Not sure I would visit again as I'm still sore 2 days later from trying to sleep on that hard mattress. If that's not important to you give it a try!

Very modern hotel with smooth check in and check out procedures. The sleeping rooms were quiet and…read morecomfortable. Overall the hotel location was centrally located for all my events during my visit to Columbia.

I appreciate the rooms in the Aloft in Columbia. They are just the right size and include a desk…read morefor me to work. The beds are comfy. The bathroom wasn't as clean as I would have liked. The toilet needs to be fixed (I told the front desk) because it ran at regular intervals all night. There was no shampoo in the container (I told the front desk). All-in-all, not a bad stay, but I feel like this particular hotel has not aged as well as it could have.