Alana, Moe, the manager, and the front desk staff are the embodiment of incompetence and rudeness…read more Alana and the manager, a pompous white male whose name I can't recall have horrendous attitudes. When my husband tried to get clarity on a mistake they made, the manager arrogantly barked, 'Let me set you straight,' and was incredibly ignorant when speaking to my husband. We booked three nights but ended up fleeing after two. On the second day, our room keys stopped working. The front desk clerk had the audacity to tell us we no longer had a room because it had supposedly been cleaned for the next guest; despite my infant and I being in the room all day and having it reserved for another night. Apparently a different clerk had made two separate reservations for us instead of one. We added a third night and requested to stay in the same room, 1 King Bed, Suite. Moe assured us that it wouldn't be a problem. The following morning Alana, called to tell us we had to switch rooms because our original room had a tub/shower and the new one assigned to us had just a shower, an utterly ridiculous excuse being there were no visible specifications in the room descriptions. Furthermore we should been informed when we requested to remain in our current room. There was no price difference or any indication that the rooms were different despite being titled the same. We canceled the third night and left, thankfully our power was restored at our home shortly after! Ruston, LA's Sleep Inn should rename itself Sleep OUT. Two-star hotel, two-star service, zero professionalism, and zero common sense. Whoever gave this place two stars was being extremely generous; it deserves One at best. If other hotels hadn't been booked, we never would've stayed, and now we know exactly why their rooms were still available. This staff will run this hotel straight into the ground if they haven't already!

This is one of the best places we've ever stayed, and we make it a point to stay here every time we…read moretravel through this area. Everything is perfect in the rooms and with the facilities. The staff are extraordinarily helpful and friendly, particularly the employees at breakfast (there have been several). Breakfast options (from December 2020): * Hard boiled eggs * Biscuits and sausage gravy * Waffles * Oatmeal, instant (regular and apple cinnamon) * Grits, instant * Apples * Oranges * Bananas * Frosted Flakes * Raisin Bran * Packaged pastries * Yogurt, light (various flavors) * Apple juice * Orange juice * Coffee The pool is the best part. It is always heated to perfection. The hot tub is also nice. Me, my wife, and our four children always have a great time here.

We stayed there on 01Dec 24 on our way back from Texas Nice place plenty of parking around the…read morebuilding. Nursing home across the street, also on a dead end road so you could park your trailer there if necessary. It is located on the frontage road. Stacey checked us in and was highly professional, greeted me as a member. Also had some suggestions about restaurants in case we needed some. Room was extremely nice and comfortable, love the setup with the closet desk ensemble, sorry I did not get a picture. Breakfast was great all you would expect at a HIE good standards. Decaf coffee is available in the morning. They do accept pets, charge is $50.00 only stayed one night so not sure if it maxes out after so many days. Wish the rate was on the web site. Overall a good stay and would stay here again.

I never write reviews for hotels in general but omg this needed to happen. The first room we were…read morein. barf. It smelled like wet dog and a division 3 boys football team after practice in the heat of summer. We went in, smelled the room, gagged a bit, and hauled butt out. They had this weird rainbow air purifier in the room (that's the picture attached) so they had to have known it stunk. It was on floor 4 maybe in the 420s??? Thankfully, the worker at the time named Sterling was very accommodating and got us into a new room immediately. Then we were on the 2nd floor i forgot where exactly but the early 200s. It smelled... better.... we went back to the car and basically gassed the place in lysol. highly recommend bringing a can if you intend to stay there. The shower floor was literally so nasty and there was someone else's food still in the fridge. Breakfast was good and luckily they had different kinds of milks for allergy people such as myself. (almond, soy, ect) We also just had a really eery feeling the whole time we were there. It was lwk scary and I did not sleep well. We also got 2 random calls from reception at almost 10:30 pm asking to confirm the last name on the reservation. Like what?! Can this not wait till morning. Also. The cookies in the lobby don't get refreshed till 4pm. I know it's not of utmost important but i wanted a cookie after a long drive . Anyway, yeah!! Bring a can of lysol and your own cookies and you should be good! Oh, and maybe some shower shoes.

I really like this hotel. I stay here often and the customer service upon check in is always…read moresuperb. It's in a location right off the highway, making it really accessible to local food spots or anything else that may be needed. I'll always stay here when I'm in the area.

This hotel was a life saver .. we walked in during a tornado warning and they found us a room…read more Last minute .. the front desk manager was amazing saved us from driving into the tropical storm weather.. hotel was clean rooms awesome.. the elevator was a little noisy .. otherwise very pleased

We picked this hotel because of the location being close to the softball fields. It had a little…read morebit of a musty smell but it was mostly clean. The breakfast was not good. The price was very high for the quality.

Clean, great to stay! They are responsive and good at taken care of their customers!!!!read more

Best Western Plus??? What's the plus for?…read morePlus we don't provide an iron or ironing board. Plus we dont provide you with a hair dryer? Plus we won't clean your room even if you requested them to clean the room From the bottom of my heart I want to thank Best Western for allowing me to attend my nieces graduation with a shirt that was so wrinkled someone asked if I got that shirt out of the hamper? Come on Best Western, do better. You might as well rebrand yourself, Best Western Plus You'll Never Think Of Staying With Us Again.

Cockroach in bathroom. Paid over 400 dollars to stay here. When I told them about the cockroach…read morethey did not offer any comp or refund. Would not stay here!

Well, I have to say, despite the many negative reviews, my experience thus far isn't of that…read morenature. I guess I can attribute it to the current renovations underway. I'm here for 3 weeks and I've come to appreciate my new alarm clock in the form of drills and hammers banging on the walls below me lol. It's all good though. As a Marriott platinum elite member, I've lodged at numerous hotels and I'm all for upgrading, especially when it enhances the guest experience. So, for the good....the room is spacious, including the bath area. The bed is comfy, the AC gets extremely cold and the blackout curtains are fantastic!! The lobby and dining areas are very nice, updated and comfortable for your leisure time. There is a gym and pool on the first floor across from the elevator. Breakfast is your usual. Scrambled eggs, sausage, biscuits and gravy, oatmeal with all of the fixins' and condiments. Yogurt, juice, fruit, breads and coffee. For the not so great, there aren't enough electrical sockets in my room and the fridge is rather small. I wish there were rooms with bigger fridges for longer stay guests. Other than that, I'm very well pleased and would certainly recommend this establishment for lodging.

This hotel was a disappointment for a Marriott Property. Unloaded in room after 700 mile drive and…read morefound the toilet like this. Went to tell front desk and she called sometime to clean and no one ever came nor did they call to check from front desk if it was resolved. Smelled mold the next morning when I woke up and found it in window. And sink drained slowly. Check room first if your decide to stay here. Front desk was not helpful. Only shining star was the lady that serves breakfast. Stay with caution.

When you walk in was nice and clean. You can tell that they were going through renovations,…read morebecause you could smell the paint . I booked this hotel on Trivago and the rates were good. The staff were friendly and accommodating, I got there a little early so housing keeping wasn't finished. The 1st room they assigned to me was on the 1st floor, when I walked in housekeeping was not quite finished. Front staff was friendly and gave me a new room on the 2nd floor. The elevator was a little shakey had a hard stop to it. The room was nice and clean no stain, bathroom was clean. The bed was comfortable for the night, linens were soft. They do have breakfast in the morning. Lots of ample parking. It is not seen off the freeway it sits behind Fairfield, so if you are not familiar with the area you may miss the turn to get there. The only bad part that threw me off was the next morning when I was checking out the was a small roach on the outside of the door.

Do yourself a favor and don't stay here. The person working front desk had to leave because of an…read moreemergency and whomever they had at the desk was a *hit show!! The room wasn't bad but the noise level from outside is crazy. It literally sounds like the windows are wide open or you're camping outside next to a noisy highway. Will definitely NEVER stay here again.. The shower water handle is broken. I can't believe they don't already know this.. I'm sure previous people who stayed in the room, shared this info. I don't dare call or go down to tell them. I don't want to confuse the confused or have her have to deal with anything else since she's not the person that normally works the front desk. It's also a law suit waiting to happen, I almost burned myself because the water nozzle doesn't actually do what it's supposed to do. It just stays at one temp until you can somehow jiggle the thing enough to confuse it.. lol a freaking mess!!

I was extremely disappointed with the cleanliness and overall quality of this hotel. When we…read morearrived, the room was clearly not cleaned properly. The sink had hair in it, the bed had hair as well, and the floor was dirty. The towels and oversized pillowcases looked very dingy and did not appear clean. We actually had to go to the front desk and ask for a broom so we could sweep the floor ourselves, which should never be necessary at any hotel. Although the hotel advertises a no-smoking policy, the hallways were filled with smoke and the smell eventually started seeping into our room. That made the stay even more uncomfortable. The staff was also not very friendly or welcoming. I can tell this may be a family-owned hotel, but the cleaning standards and overall service need serious improvement. For the price we paid over $350 for two nights the quality of the room and the experience was very disappointing. Unfortunately, based on this stay, I would not recommend this hotel unless significant improvements are made to cleanliness and guest service.

As soon as I walked in there was a terrible stench in the air. When I was walking down the hallway…read moreI smelt cigarettes and must. When I got in my room the floors were disgusting! There was stains in the beds and the fridge was yellow. In every corner there were stains on the floor and crumbs. We had to pay for breakfast and there was nothing to eat and the food that they did have did not look appetizing. Overall terrible experience!

Pros: - $30/night -…read moreCarvings on the walls like "wanna fuck?" - Dirty napkins plugging up holes in the wall - Broken light fixtures and outlets - Itchy bed - Flat pillows - Dirty carpet Cons: - None

This is what u walk into super nasty bugs everywhere all the black in the cabinet and door is bugs…read moreused needles on the floor they don't sweep mop or vacuum and not once have I ever seen cleaning supplies used there and you can tell they don't change sheets it's in sanitary

Got to the hotel. Check in was a breeze. Walked in the room and started checking it out. Looked at…read moreboth beds. All white sheets but when I cut on lights and started pulling back the covers to check the bed, the blankets and sheets were dirty on both beds. I called the front desk to request clean sheets. I had to go to the office, pick them up, remove the old sheets and make up my own bed. Thry didnt even bother come looking. Went to the bathroom, looked at the towels. 3 out of 7 dirty. Not sure what type of laundry soap yall using, but maybe use something stronger and throw away anything white with permanent stains. Why is the pool closed. It's too hot. I hope this isn't a reflection of all Wyndhams and if so let me know so I can choose another hotel chain that offers great rewards.

I am usually a hotel snob but decided to give this a try as I was staying for three nights and was…read morehoping for a reasonably priced hotel. The gentleman at the desk was very pleasant and the room was immaculate. Location was a very easy on-off the interstate. A little surprised by the negative reviews. Is actually stay here again if I'm in the area.