I don't usually review hotels - but wanted to write a brief review for this particular Hampton Inn…read morebecause the staff could not have been friendlier. Seriously. Above and beyond Disney-Level service. Family and I needed an overnight - late arrival, early departure, and the Hampton was a reasonably priced option. I'm Hilton-Loyal so that made me happy too. Nice hotel, typical Hampton Inn. But the staff is truly a different level. Kudos to the training team or manager or whoever it is that makes that culture stick - it's not easy to do, and it's working.

Service was good and the beds were fine, but the rooms in facility in general are pretty dated and…read morein need of repair and upgrading which shit appears by the science may be in process Probably not the best value for the dollar in the condition it's in, but I would stay here again

This place is located on SE area of the I-65 and US-30 junction near the Southlake Mall…read more There are a bunch of hotels in the area, but it is hard to argue with this choice. It was less than $200 and the suite was pretty large (see photos), the kitchen had everything you need, there were 2 tvs one in living room and one in bedroom. Bathroom was huge (see photo). Very clean and comfortable. The breakfast was complete with hot food, although both mornings we were there, small complaint, only sausage no bacon. The people of course very friendly and they kept all the food stocked. The fitness room was pretty good for a hotel, not like the Marriott Marquis but still more than adequate. Also attached to the fitness room is a laundry room and it says it is free. You need your own detergent but that seems like a good deal. All in all very good experience.

I stayed here while working in the area, and this hotel is in good condition and very clean…read more My one bedroom suite was large and comfortable. The sitting area was larger than many of the other Staybridge locations where I have stayed. So it would be a good place for a longer term stay. Breakfast was just ok. Scrambled eggs and Cajun potatoes were hot and fresh but there weren't as many selections as at most Staybridge locations. No cheese, salsa, fresh fruit, cottage cheese, condiments, etc. and the wheat bread was quite stale. This hotel is conveniently located near many restaurants and shopping. Many are within walking distance.

Nice hotel just off the thruway. Many restaurants in area. Friendly front desk staff. Very clean…read moreand well kept. Pool area was nice but smelled strongly of chlorine. Nice kitchen area with full size fridge and microwave, dishes, silverware, coffee etc. pull out couch and desk. Separate bedroom area and Huge bathroom.

Not To Bad of a place Clean Rooms…read more Convenient Good Deal tho seriously Internet is not the best

Needing a place for one night after being in Chicago, we settled on Merrilville because it's far…read moreenough away from Chicago to be outside of the incredulous traffic that is Chicago. We're also Hilton loyalists, so that made the choice easy and Hilton Garden Inn is our favorite of the Hilton brands. Located not far from I-65, this location is relatively easy to get to. It's nestled toward the back of a large retail area and backs up to a large, empty field and some woods. We arrived late afternoon and checked in the day before (room selection) and chose a room on the back side of the hotel, towards the large, empty field and the woods, figuring it'd be quieter than the retail/street facing side (it was). We stopped to check in and get physical room keys (Hilton's digital key is great...when it works). The young lady behind the counter was awesome. She was friendly and didn't mind chatting for a few minutes. She made us feel pretty welcomed. The bar and restaurant were closed (on a Sunday evening), so dinner had to come from somewhere not on the property. Not to worry, there are plenty of chain eateries in the area, but it as far as we could tell lacked local food establishments. Outback did the trick, but we were hoping to stay in after doing an obscene amount of walking throughout the day. Our room was clean and tidy when we got to it. We had to adjust the temperature because it was about 66° when we arrived. The bathroom was a bit dated in its appearance and for some strange, annoying reason the bathroom door automatically closed all the way. Every time. Aggressively. As it it was running a race. The lobby was bright and spacious, as most Hilton Garden Inn lobbies are. We never made it to the pool, but without a hot tub we didn't really have a reason to. Checkout at this location is noon o'clock, which is nice because we like to sleep in. All in all a good stay. If we're in the area again we'd gladly consider staying here again.

Maria needs to learn customer service or find a new job. My…read morefamily and I come in on Saturday 10/3 at 3:10 pm for my small wedding. My family and I just wanted to change quickly and go to my wedding. Maria was the front desk person at the time and after she came out of the back room she already seemed to have a nasty attitude. My mom proceeds to tell her the names and that we booked through a third party website since it was cheaper, and the website had given us adjoining rooms (and selected handicap accessible). Maria proceeds to take 5 minutes to tell us we "booked wrong" by booking through a third party instead of the through them, and that they couldn't guarantee adjoining rooms. She additionally says the bookings that they did for us were two rooms on two different floors. Maria proceeds to stare blankly at us expecting us to do her job apparently. Since as the customer I had to ask her to do her job and try to get us on the same floor at least. She's clicks around for 20 minutes with nothing. Not interacting with us and not trying to update us. Eventually my mom steps in after being preoccupied by my young nephew, and asks what's going on. Maria reexplains that my mom "booked" wrong etc. and again just stops and stares at us blankly. And I tell her, well are you even trying to get us on the same floor, because apparently she needed another reminder to do her job. She proceeded to start clicking away and complaining to us about the system even though I know damn well it should not be taking 30 minutes (by this point) to figure it out with customer prompts. My father wanted to give her the benefit of the doubt after and said maybe she was at the end of her shift but no. My parents got back to the hotel near 10/11pm after our reception and she was still there. And on top of that, Maria did not give us our breakfast cards almost making us pay. So she just had this nasty attitude, had no clue what she was doing, and was acting like a total deer in headlights after already being hit. The overall stay was nice but working in customer service is a very specific position and Maria is not cut out for it. Maria is the reason I was late to my own ceremony.

This hotel is great! The rooms are clean and the customer service is spectacular…read more They even helped me surprise a special someone that stays there quite frequently.

This is the hotel where my husband and I stay when we go to events at Avenue 912 (see my review)…read more The staff is incredibly friendly and the facility is clean. The only reason I didn't give them 5 stars is because the pool was closed the last time I was there. However, you cannot beat their extensive continental breakfast. So many options! Dog friendly.

Synopsis: Not fancy, but comfy…read more Dets.: The staff makes this place great. The location is a close second. I won't lie--the room/building isn't nice or new; however, everyone who works here is incredibly helpful and kind.

DO NOT COME HERE! I came here with the kids to get in the…read morepool! John was really rude and woud not give us any towels. I was told they were washing the towels and there was not 1 clean towel in this dusty, vacant hotel. I will not be back and I advise others to not come!

Amazing experience at this holiday inn! Stayed for just one night. Extremely clean. Staff were…read moreattentive and kind checking us in. The room was extremely clean. Which is basically all you can ask for in a one night stay at a hotel lol. The bed was super comfy. Breakfast was great, lots of options and again - kept extremely clean. I would definitely stay here again.

The rooms are the only deal…read more Unfortunately I stayed here during spring break time so kids and teens were understandably a little louder roaming the halls. The doors are extremely heavy and shut so loud that everyone can hear each other's slam. Our room's smoke detectors kept blinking green so between the flashes and doors slamming it was hard to sleep. Our room was very clean and perfect for a family traveling for one night or the weekend. I love the free parking, complimentary breakfast (7:30-10:30 am), and indoor pool. Our room had 2 king beds, microwave, refrigerator, and coffee maker. This place is accessible and is only a front desk call away for assistance. There is also a lot of lawn area if you bring your service dog. The location is so close to restaurants and shopping if needed. This location is outside of Gary, IN and still an hour from Chicago, but this is a great area to check in for hotel stay.

We had a great visit to this hotel while in town for the Indiana Dunes. The room was clean,…read morebreakfast had many options including our favorite waffle maker machines, and the staff were so nice. As the area flips and there is now Wu's House and other nicer restaurants in walking distance, I expect this hotel to do a lot of business.

People hanging around the parking lot, smoking cigarettes, eating food, meandering, made me feel…read morereally uncomfortable before I even made it inside. Two different cars where people were just sitting inside with the car running and smoking. Not exactly the thing I like to see as a female traveling alone. As I walk in, the lobby smells like cigarette smoke and is warm & humid. Even though I checked in in advance on the app, they did not have my room keys or room ready. I still had to check in at the front desk and give all of my information, phone number, credit card, which is weird because when you check in on the app that is not normally required. You are just handed your room keys after they confirm your identity. I get to my first room, and upon walking in I noticed the toilet seat up, black hairs on the toilet seat and black hairs all over the floor in the bathroom. The roll of toilet paper is also dangling almost to the floor. The room also smelled terrible, like dank mold. I immediately walked out back to the front desk to request a different room. The front desk workers were not very friendly or welcoming, and almost seemed annoyed when I asked for another room. She clicked around on the computer for a while and was able to find me another room. Upon arriving in this room, the smell was much better, but it felt so wet and humid in the air. The air in this entire hotel is very moist, to the point where the linens and bedsheets feel wet to the touch. I also found out the carpet feels wet under your feet, so I kept my shoes on the entire time except when sleeping. Every surface in this room just feels grimy and sticky. There are fingerprints and smudges on nearly every light fixture, the remote (which I didn't even touch because I could see the nasty grime on it). There are water stains on the ceiling above the window. For some reason, there are bed skirts on the bed (which are not needed because the wooden frame of the bed goes all the way to the floor as most hotel room beds do these days) which just seems unsanitary in my opinion as they have white stains and tears all over them and are obviously not washed in between guests. They also feel nasty to the touch. When rooms look like this, it makes me nervous for bed bugs. Thank goodness there was no evidence of them that I could see. The first towel I grabbed in the bathroom, had a make up stain on it. At this point, I'm expecting nothing less. At least this bathroom didn't have hair all around. The sheets on the beds were clean. Though the beds were extremely uncomfortable and hard. Let's just say I really didn't sleep, thank goodness I was only staying one night. It just seemed like everywhere you turn there's another problem. I parked at the end of the building because the main parking lot was full by the time I got here, however, by no surprise, the key card scanner at that entrance was broken with wires, just hanging out of the wall. So then I had to walk all the way around the front of the building. The coffee machine at the breakfast area is broken, so you have to make the coffee in your room. This hotel should be ashamed to call itself a Fairfield Inn. Mariott should be ashamed to have this in their portfolio. They need to reconsider. I have stayed at over a dozen Fairfield properties and I've never seen one in this much need of maintenance and updating. I haven't stayed at a hotel this run down in over a decade. As platinum elite (and formerly titanium elite Mariott Bonvoy member up to last year), this is unacceptable. If this was my first experience as a guest at a Fairfield property, I would never come back. I wish I would've read reviews on the Mariott app before I booked this stay. I rarely do for stays of 1 night, or stays at Fairfield properties in general because there is usually no issue. And for $140 for the night, that's a double with this room should cost. I bet the red roof Inn next-door has nicer rooms.

Decent experience, but there needs improvement…read more Our room was really nice but relatives room right down the hall was in awful shape. The sheets had stains and a bunch of debris on it, and the people that upkeep the hotel had poor customer service skills subtracting from the experience. Our room was nice kept in really nice shape where hers was the complete opposite. A few minor things needs to be improved including: Better Customer Service skills, and more accommodation and accountability for when something is not clean . Overall rating: 6.9:10

No self-respecting person should willingly stay at this Comfort Inn unless they are conducting a…read morescientific study on how much disappointment can fit inside one building. We were overcharged for a night, and the staff refused to correct it. They also would not accept our tax-exempt paperwork, because apparently basic hotel administration is an optional amenity here. Housekeeping knocked on our door at 7:44 a.m. on a Sunday, then returned at 8:23 a.m., just in case the first unwanted wake-up call had not fully ruined the morning. The manager appears to live on-site, which somehow makes the condition of the hotel even more confusing. Room 116 had floors so slick and greasy they felt like someone had mopped them with hair conditioner. Walking across the room felt like competing in a low-budget indoor ice-skating competition. The air conditioner was not working properly, so their solution was to attempt to replace the entire unit while we were still sitting in the room watching. Nothing says "relaxing hotel stay" like unexpected live HVAC theater. The shower water smelled like pond water, the bathroom was dirty, and the entire experience made us question whether "Comfort" Inn was intended as a name or an elaborate joke. Save your money. Sleep in your vehicle. Camp in a field. Befriend a local raccoon and ask to stay with its family. All would likely provide cleaner bathrooms, better customer service, and fewer surprise maintenance demonstrations.

I'm a platinum elite for this chain so I'm a tad biased. Front desk was exceptional even at 2:00…read moreAM. Beds comfortable and linens adequate. Highway noise is light but noticeable. Easily drowned out with room fan. Property seems on par with its neighbors and area. Fine for any single night stay but it would be a bit challenging if staying longer. Note to hotel: way too much chemical fragrance in lobby and even in hallways. Also. Did not like using coated styrofoam for hot water on oatmeal.

What an absolute nightmare! I will never again book in an IHG hotel. Even as a elite member, my…read moreexperience continues to be absolute shit. The last IHG stay I had they charged me for washcloths that were "stained" This time I checked in online, paid, and even called to verify that I would be arriving late. Almost everything in this area was completely booked due to some events being held in the community. (or I would have booked Hilton as I typically do ) My gut told me to call and ensure my room was saved. They told me they would make a note and it wouldn't be an issue for me to check in late. Imagine my surprise went at 12:30 at night. I go to check into my hotel and sure enough they still have my reservation but they told me their system was showing -3 rooms. So as a singleTraveling female at 12:30 in the middle of the night I had no choice but to go stay in a shitty weeklong extended stay hotel, full of homeless people, the smell of marijuana, and a very unclean environment. It was also an IHG owned property. The staff were not even the slightest bit apologetic or accommodating. I am completely done with this brand of hotels.