My disabled mother underwent heart surgery yesterday. Chris, GM, walked away to avoid us while leaving for the procedure. Then text me that he was going to have to move our room. He knew we were going in for surgery. After communicating back and forth, we told him that we would speak to him once we returned. Upon arrival, Brittney was waiting to ask us to move to the 2nd floor. This is all due to habitual complainer next door to us. He lies and says our TV is too loud, consistently knocking on the walls even when we are gone or the TV is off. The situation continued until my daughter took the room upstairs and we were going to move the rest of our belongings today. Once we realized the room had issues with the broken bolt and the doors not closing and opening, we requested to find another room on the 1st floor to accommodate my disabled mother in her condition. We never requested to transfer rooms, they gave us no choice due to the neighbor's ongoing complaints.Brittney cornered my daughter this morning and started rushing us to move to another room while my mom was resting. We started moving over to the 3rd room, and discovered AC malfunctioning, broken phone cord, roach in tub and sink not draining. We reported these repairs and the maintenance finally arrived to replace the unit. Brittney showed up at my door upset about the phone cord and said there is too much animosity coming from us and that we had to vacate tomorrow and we would be refunded. I explained to her that I did not know what she was talking about but that she is an employee responsible for providing customer service and it was lacking. She continues to rant about how she is accommodating us, but we have not been accommodated. We were forced to move while my mother was recovering. They have harassed us consistently from shift to shift. She left and stood in the hall and called the PD. Once the PD arrived, she and Megan stood in the hallway laughing. We explained our situation to the PD and that they were retaliating for our formal complaint to corporate. They went to the front desk with us while trying to obtain our refund. They refused refund for the night's stay and conveniently the refund for our advance payment next week failed to process. Megan had put on her mask and stood there very coy humming during this process. The police took notice to her and Brittney's behavior during this situation and apologized for their actions. We were here for a short stay awaiting the repairs on our rental home. My boys are autistic and my mother is disabled. The harassment from this staff had become unbearable. Brittney, MGR, had been making passes at my daughter, msg her privately while on and off duty. At one point, her and Chris the GM, pretended to hire my daughter promising employment once her stay was complete. I am disturbed that a corporate business that markets to families could hire and back up staff that treat their guests with such disregard. These two despicable individuals made fun out of my disabled family being wrongfully evicted into the street while my mother was recovering. We had been on the phone repeatedly with Guest Relations for days. The turn around was 5 days to receive a response from corporate. All the while, Madison, VP, as Brittney states, gave orders to force us to leave. My boys were eating lunch and had received their medications late due to the harassment by staff this morning. They had to stop eating and pack quickly in the scorching heat. They did not receive another meal until late tonight and was delayed on meds again, causing illness in 2 of my children. My mother was so extremely fatigued from the stress and heat today post op, that she fell backwards out of the shower onto the tile bathroom floor hitting her head on the toilet. It absolutely repulses me that this company is OK with two recovering addicts running their property and causing such great distress to families. Brittney & Megan both are soliciting positive online reviews from guests, including my daughter. Brittney even wrote the review for her telling her what to include. This along with many other incidents that have occurred on this property have been dismissed. The GM, Christopher Davis, works very short shifts and does not make himself present to guests. He may or not speak as you walk by and often avoids you by walking in the opposite direction. When there is a problem, a guest is referred to call his cell number. But he does not respond. Once he arrives on property he keeps stalling from talking with you. He will lie to your face and tell you that everything is fine and that he will handle the issues. But he does not. When we walk out the door, he tells the staff something different and gives his dirty work to them to be carried out because he is not capable of doing it himself. The front desk girl Leeann, has a sister that is engaged to Chris. Chris & LeeAnn refer to each other as brother and sister in law. There is no accountability. read more