My family and I had a fantastic experience at Homes2Suites in Azusa. We had family members come in…read morefrom all over the country for a medical emergency. We were able to get numerous adjoining rooms and to quickly modify reservation dates as folks came and went. The staff was friendly, professional and accommodating with every interaction. The rooms are clean and well stocked The breakfast had tons of various options and was well stocked

Second time here at this hotel. First time no issues 4 stars, this time a myriad of issues. First…read morebig dog barking on 4th floor and running around above my room. Pets should be on first floor. Second moved to another room and now got a stomper. Flooring bad, you can hear person above walking like an elephant. Third, room was not serviced as bathroom stated every other day and Fourth, mattress was soft and my spouse had to sleep on sofa and now we both got back pain for a couple of days. Front desk, text me how I'm doing, appreciate that, Carissa helped me very professional and friendly. Felt bad for her that she need to be dog and sound police which is a waste of her human talent and management actually makes them do such a low level task. Software can assign pet guests to lower level or when check in manually. Bathrooms are dated and mattress needs replacing. Suggested foam mattress. Rooms are clean and you get nice kitchen with a big fridge. Emailed GM about the issues. Great location half way to Ontario airport and Arcadia. Free parking and breakfast good. Did not have chance to use pool and gym. Until they fixed these issues, either you are here on vacation or business, caveat emptor. If you look at the reviews rating. There was more 1 stars than 5 stars. I did not know the hotel has gone down hill in the last 2 yrs. I stayed at the other home2 suite in Montebello without any issues.

Relaxing motel with no deposit required at check in! Motel has well taken care of gardens and an…read moreice machine on site! There are a couple of restaurants nearby and the Route 66 highway is nearby! The rooms come equipped with a flat screen TV, microwave, refrigerator, dressing mirror, telephone, wall mounted air conditioner, complimentary bath soap and shampoo! Only drawbacks here are: NO guest laundry! NO swimming pool! NO fitness center!

So I found this location online and looked at the reviews so decided to give us an shot However,…read morethis was super out of my comfort zone when you get there it's a pretty cute place from the outside parking is difficult to find if it's more than one person. So when I walk in the room, I automatically tell the room smells dirty and cold, and it just doesn't feel comfortable. The air is super loud. If you decide to turn it on restroom got clogged up it smell very dirty in there and it was just overall very uncomfortable. I couldn't really sleep at night it felt like the sheets were not clean properly. Either again this is just my personal opinion I definitely wouldn't recommend this place or visit it again and it's a lot of updating

Great place to stay when going to the races in Pomona. I liked it because they don't gouge you on…read morerace weekend like the other nearby places. I spent a couple of hours looking and they were really the only decent place that didn't jack up their normal rates. The other important item - the beds. The beds were FANTASTIC. My back gets sore with nearly all hotel beds - even the ones in high end hotels. Both my travel partner and I were amazed at how comfortable the beds were. They must be made of an advanced material and be new. Otherwise, it's an older road motel. They clearly take great effort to keep it as clean as possible, as I check anywhere I stay for crud in the tile corners, etc. I will be staying there next November without a doubt. Extra bonus - they are right across the street from The Top - a 'world famous' Pastrami and other item sandwich restaurant. Cannot be missed.

I had my athletic team stay at this location when competing against Azusa Pacific. My team had…read moreseveral bed bugs that were spotted on the beds. I am posting the after pictures and will also post the bed bugs in a separate post for proof.

The staff here are amazing! Cordial, patient, caring and go above and beyond for you! Donut and…read moreMason were the best of all! They had to deal with my inconsistencies, as I was visiting family as my mommy passed. They were so kind and receptive to my many qualms. I will be back again in a few weeks for my mommy's memorial service and look forward to seeing Donut and Mason again! Super clean place and very nice rooms! If I can give 10 STARS I would! Thank you all, Marti Rm#113

So conveniently located and comfortable for family visiting from out of town…read more They were very happy with their accommodations, breakfast, and location. I was happy with the price.

The front desk was very friendly and efficient in checking us in. They have a good selection for…read morebreakfast which is included. I enjoy the fact they have a later checkout (1pm-2pm) depending on availability. Being a Hilton rewards member they provide water for guests checking in. The rooms are very clean. The bed was very comfortable. Always a plus!

Serious Safety and Service Issues - Not What I Expect From Hilton…read more My husband and I stayed here using his Diamond account, and the experience was troubling enough that I feel obligated to warn other travelers, especially families. 1. Noise & A Sleepless Night We specifically requested a "quiet room" in our reservation note because we had an 8‑hour drive ahead during a winter storm. Despite this, we were placed on the 1st floor next to a heavy exit door that slammed loudly starting at 4:00 AM. At 5:35 AM, I went to the lobby to ask for earplugs or a room change. The night auditor appeared to be dozing and was initially unresponsive. When I finally got his attention and told him about the noise and my reservation note, he was dismissive, stating we should have requested a change earlier, such as when we first woke up at 4:00 AM. He offered no earplugs or assistance and said nothing could be done until a manager arrived at 9:00 AM. 2. Troubling Discrepancies & Billing Errors At 8:30 AM, we spoke with another staff member about the morning's events. Shockingly, she told us our reservation note did NOT include a quiet-room request. Instead, she claimed the internal notes we put in were "lower floor and away from elevator"--requests we absolutely never made. While the latter part of the note about payment methods was still visible to her, seeing our "Quiet room" request vanish and be replaced by different notes was incredibly unsettling. When I questioned this discrepancy and expressed my disappointment in the night auditor's behavior, she labeled me as "aggressive" for simply trying to understand what happened. Furthermore, when we checked out at 10:00 AM, I asked for a receipt with a zero balance for my stay with the payment cards listed because I was worried that the payments wouldn't be handled as promised. She insisted that she could only print out the folio as is--one that showed that we still owed the hotel for the night. She claimed she saw the payment arrangement put in by the check-in staff and that the balance would be "handled accordingly." Despite this, they mishandled the charges, and it took us another hour on the phone later to get the payment settled. 3. Customer Service Breakdown Between the lack of sleep, the unresponsive night staff, the unexplained changes to our reservation notes, and the hostile tone we received, we felt completely dismissed. My husband spent hours with Hilton Corporate trying to get answers. Ultimately, corporate forced us to choose between a standard room refund or points for the night, with zero acknowledgment of the staff conduct or the compromised reservation notes. Bottom Line I have always trusted the Hilton brand, but this stay left our family feeling uncomfortable, unsafe, and unheard. I strongly urge management to review their overnight staff procedures and system integrity so no other guests experience this.

On the 2nd day we had an issue where a portion of the carpet in our room was soggy, possibly from a…read moreleak in the wall. The front desk was apologetic and quickly offered to switch our rooms. We did have to wait a bit for a new room, but they offered to store our luggage and food for us that afternoon so nothing would spoil. The rooms were clean, no weird smells.

Front desk staff were nice, as well as the morning breakfast staff, they were great. The whole…read morehotel needs some tlc, an update.

I just spent 10 peaceful months living at the Monte Carlo Inn…read more I regretted having to leave but my work is sending me to New Jersey for several months. I will keep it simple, if you want a nice stay at a QUIET location where the landscaping is soothing and calming, then stay here. Judy is such a wonderful human being who is always there, along with Eddie and Steve, willing to solve any issues. I will miss that while I am away. The kindness and care they show always makes you (me) feel welcome. Thank you Judy! You truly are an angel. I can't wait to get back there. Alex

This rip you off don't stay here there bed bug roaches spiders most of all blood on the sheets mold…read morethe tubs are filthy

Super sad they closed down. My husband and I stayed there for the last 2 years for our trips in la…read more We loved the location, the rooms for the prices was amazing! Hotel staff was super friendly and helpful. Pretty bummed.

Oooof... I usually don't give things lower than three but their customer service saved them…read more AMBIANCE: Parking: Choices from the front or the sides, plenty of options. Feels: You're not too far away from the busy parts of West Covina and not too far from Cal Poly. It feels pretty isolated, when it's with tourist, you can feel safe. HOTEL EXPERIENCE: - Elevator wasn't workout - Layout is spacious! But setup is just a little off desk to tv - Some lights worked - Cleanable stains weren't clean - Wifi didn't have a pw and it didn't really work for me FOOD: - Their steakhouse is closed... - Breakfast is free but very limited CUSTOMER SERVICE: The servers were attentive and friendly. I requested to change rooms and they accommodated. TL; DR OVERALL: 1.5 Stars. As the review rating states, "Could've Been Better". There's some bare minimum but it didn't meet it. This did look like a place that was popping but that's not the case. Hoping progress happens as they continue to be "under renovations" TIPS: * Despite the low quality, yes do not forget to tip the workers.

Do not stay here. This place is a scam disguised as comfort. First, they still advertise as a…read moreHoliday Inn, but they are no longer affiliated--which they conveniently fail to mention until after check-in. That alone feels dishonest. The room? Unclean. There was a cricket crawling in the bathroom, and overall cleanliness was questionable. Breakfast was $15 per person--a complete joke. The bacon tasted like tomato paste, the potatoes (not mashed) were dry and flavorless, there were barely any eggs left, bagels were stale, and the fruit all tasted like pineapple, which is dangerous for people with allergies like me. They advertise a pool and spa, but there is no spa--just a basic pool. Another bait-and-switch. Communication was nearly impossible. The staff struggled to understand or speak English, making every interaction frustrating. This place is misleading, overpriced, and poorly run. Feels like a bait trap for travelers expecting a real Holiday Inn experience. Avoid at all costs.

Nice enough staff and very convenient location. Restaurant hours seemed to be hit and miss, plus…read morethe hotel is in need of serious updates, the elevators were tiny and hard to fit 2 people plus luggage, the hallways a little musty and needed freshening. Our shower didn't really drain well, but the beds were comfy. We didn't receive the room we booked, but overall it was ok. I loved the convenience to El Torito and other nearby restaurants.

I had a very disappointing experience with the front desk. When I called for assistance, the staff…read moremember who answered, Ray, was extremely disrespectful and unprofessional. His excuse was that he was busy. He spoke to me rudely and hung up on me not once, but twice, before my issue was even addressed. This kind of behavior is unacceptable, especially from customer service at a hotel where guests expect courtesy and help. I hope management addresses this situation so future guests are treated with the respect they deserve. If I could, I would put no stars.

I am rewriting my review because my last one got taken down…read more This place is truly disgusting, from filthy floors to rude employees. Not americas "best value" AT ALL Do not come here with your children. This place is absolutely disgusting, so nasty. My daughter and I woke up itchy from sleeping in the bed. The floors left my daughter's feet BLACK. I am repulsed! She had an accident on the floor, I cleaned it and it left the wipe BLACK. So nasty I should've left as soon as I saw it but I stayed unfortunately. This hotel is not worth the $200 CASH DEPOSIT. Which is wild! I was not informed about the free morning breakfast, but I'm glad I didn't grab anything for my daughter from here because reading the reviews. It probably would've gotten her sick. The staff is so rude, I said good morning to the maid and she gave me an ugly look and didn't say anything back to me. My experience is definitely not as bad as a lot of these other 1 star reviews but it was enough for me to never come back and make sure everyone I know, never comes here. Y'all need to hire some better house keeping and put a lot more effort in keeping your rooms clean, I am really surprised no one has gone home with some sort of contact dermatitis or bed bugs. I've seen other people say they saw BLOOD!? In their room???? That's a health hazard, you are lucky people haven't reported your facility, if you cared more about being a 5 star motel that is clean and not worried about fast cash, yall would make a lot more money. ZERO STARS. Nasty disgusting dirty place. Please spend more money going somewhere else, cause this is not worth the price. Don't put your children and your own health at risk coming here