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Motel 5

3.0 (1 review)

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12 years ago

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Golden Nugget Lake Charles Hotel & Casino - Outside of Bill's

Golden Nugget Lake Charles Hotel & Casino

(731 reviews)

$$$

Madison the server took absolute great care of us as well as the manager Christian, we had an event…read moreat the pool and they took care of our every need definitely recommend them and the pool

I've been a long time visitor to the Golden Nugget Lake Charles, usually making at least two trips…read morea year. I was somewhat disappointed this year. The positives: The rooms are always clean. The staff is always friendly. (I've read other reviews complaining of the rudeness of the front desk staff, but I've never experienced anything but professionalism.). The Casino Credit staff is amazing and always so friendly and accommodating. Same with the Casino Hosts; always very nice and professional. There are several good restaurants to choose from and, although they're touristy joints, the food is always good and the waiters are always first-rate. The negatives: Only half of the elevators were working at any one time and those that were working were in bad shape and dirty. And the swimming pool bar staff around the pool absolutely sucks...and they always have. Always. I've never been to that particular bar where the staff was anywhere near professional. Also, they were out of several premium liquor options and none of the frozen drink machines were working. Additionally, when entering the pool area, I asked for an extra towel. I was told that it's "policy" that each person is allowed only one pool towel. I let the attendant know that showed sh*tty service, especially for someone that was spending about $10k in their hotel and casino over two days. Not sure that I'll go back to the Golden Nugget now that the Horseshoe is opened up.

Horseshoe Lake Charles - A Caesars Rewards Destination - Horseshoe Casino & Hotel Lake Charles

Horseshoe Lake Charles - A Caesars Rewards Destination

(253 reviews)

$$

I stayed at Horseshoe Lake Charles from March 22-26 and had a very concerning experience…read more The room had multiple issues, including a missing door security latch and a bathroom that appeared poorly maintained, with possible mold and visible buildup. There was also a persistent sewage-like odor during my stay. I reached out to the hotel directly with documentation (photos/video) but did not receive a response, which is even more disappointing than the issues themselves. I would appreciate someone from management or corporate reaching out to address this.

I thoroughly enjoyed my stay at the Horseshoe. It was certainly much quieter than nearby casinos…read morebut I was also there on a Monday evening/Tuesday morning so that may have made a difference. The room: check in was incredibly easy and they have a kiosk for self-service. The room itself was clean, spacious, and had all the typical ammenties one would look for. I assume most people who stay at casino hotels don't aoend too much time in the room, but if one did want to do that then this is a great choice. The bed was nice and soft, pillows fluffy, and the bathroom was spacious. The gym was a typical hotel gym. There was an elliptical, bike, treadmill, and a bench with weights. I only used the treadmill, which seemed a bit old but did its job just fine. Downstairs you will find a Dunkin and pizza place. The Dunkin was perfect for a quick breakfast. The egg bites came out piping hot and were delicious. The latte was standard. The customer service was great. The pizza place is meh. Thick crust, thick layer if cheese, not many toppings. I would skip this next time. The casino itself was quiet but it was a lot of fun. I found a blackjack table and the dealer was super nice and taught me the rules. I had a great time.

Motel 5 - hotels - Updated May 2026

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