1. Moss Heating and Air

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Greenville, SC

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Moss Heating and Air

3.0 (2 reviews)

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11 years ago

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Soto HVAC

Soto HVAC

(4 reviews)

I had a wonderful experience when i called in. The woman who answered the phone i believe her name…read morewas Lisa was very concerned about my family and myself when i called about my system not cooling my home. She had set up and appointment same day. The technician i believe his name was Nick, had arrived 30 minutes early and repaired the leak on my system and refilled my refrigerant. All an all the service was fast and affordable. Great work Y'all, this is now my hvac company of choice for life.

First time using this company, wanted to find a partner for our HVAC needs, unfortunately they fell…read morewell short of expectations and would not recommend. Scheduling Response - Good Time to Appointment - Good Onsite technician was courteous and professional. When he was completing the semi-annual maintenance (Gold Package) I asked about the air intake and exhaust PVC pipes and he was not sure, so I demonstrated to him that they were not secured to the furnace. He then said that we did notice water below the unit and would alert me to the situation. Scratching my head, I was wondering why the cause would not be determined. He did indicate that he did look at the drain and the levelness of the pipe but, the inspection ended there. To secure, the pipes would have to be glued to the internal fittings, I gave him my PVC primer and glue. Shortly thereafter, he came into the house to tell me that he would need to go to a supply shop as my PVC glue and his glue from his truck were both congealed due to the cold weather. OK... Once complete, he then presented me with the bill. The maintenance package cost a little more than $200. He told me that he searched through all of the available billable services, the gluing of the pipes came to a little more than $200. So, the total was $408. $200 bucks to glue two pipes together, really? Since it was beyond the scope of services in the maintenance, I believe that the technician should have submitted an estimate for additional services. I paid as the work was done and I wasn't going to take it out of the technician but, I was livid. I could have done the work in 15 minutes and either warmed up my PVC glue or even gone to the store and bought a new glue. So, I paid approximately $400/hr. as it took 15 to 30 minutes for the technician to do this. REALLY??? I received an email receipt but there was no breakdown of services provided, the condition of my furnace, or anything else that one would expect. I waited for the over ubiquitous follow-up request for review before writing this but, I did not receive so, I decided to alert others without having talked with the company first.

Moss Heating and Air - hvac - Updated November 2026

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