Dear Mr. Lee:
Thank you so very much for your excellent service on my Honda Pilot. My experience with your shop has far surpassed any other shop I have ever taken my vehicle to--even shops in the Atlanta area where my family knows the owner well. I especially appreciate your flexibility with diagnosing the problem by communicating with constantly while I was in town for a trial in Oxford. Your shop brings customer service to a new level. I can't believe that I came into town, discovered a transmission problem that prevented me from being able to drive home at the end of the week, got it to you on a Tuesday afternoon, and you had a fully-functioning brand new transmission installed and ready to go by Friday afternoon.
No problem you encountered stopped you. I so appreciate your (and Moe's) willingness to stay late and come in early, until 8:00 p.m. and at 4:30 a.m. to get me back home. I have never experienced such kindness from a stranger. Not only were your prices VERY reasonable with a solid warranty, you made it your personal mission to get me back on the road safely without ever having met me. That is truly impressive. One of the most touching things was your follow up call to me on Monday morning to make sure I made it home safely.
There's a reason you've been in business and as successful as you are for so many years. If I lived in Oxford, I would refuse to take my cars elsewhere if they needed transmission work.
Thank you for a great experience!
Sincerely,
Atlanta Area Attorney read more
