I had to make a trip to the optometrist and update my prescription because one day my glasses…read moresnapped in half right in the middle and no amount of tape could fix it. CONS: ~ This is a teaching optometry clinic. Your doctor will most likely be an optometry student. ~ ...As a result, the process will take very very long. I've needed glasses since I was a little girl so I'm well familiar with eye exams and how quick they should take. A typical 15-20 minute eye exam ended up consuming about an hour and a half of my time because instead of just updating my prescription, they wanted my doctor to get more experience so they gave me the full shabang - dilating my eyes, dyeing it to see the veins, etc. I pretty much turned into a human lab experiment. Normally I wouldn't mind that much because I'd be happy helping someone else learn but they could've let me known beforehand. I ended up needing to miss a class for this examination... PROS: ~ Excellent customer service. Since it takes approximately a week for the new glasses to arrive, they tried to help me repair it using tape and melting the metal, etc. It didn't work out in the end, but I'm glad they took the time to try for me. ~ The examination was absolutely free (the eyeglasses weren't though, unfortunately). ~ Because I had school, they even decided to put it on rush delivery at no charge to me. I'd make a stop here again next time I need to get my eyes checked. Even though the process is grueling and long, I'm willing to go through with it to help someone learn. The employees are really sweet and offer some of the best customer service out there. I'd just have to make sure that I have time to spare.

From the owner: Our practice carries a wide range of designer & budget frames for adults & children. All services…read moreavaliable to the General Public.

What sets OPSM apart from other optometrists is their exceptional service. Here they really do…read morewhatever they can to make the process of getting eye tests, buying glasses (etc) easy. If you're in the market for a new set of glasses, they're always willing to give advice and make suggestions based on what they think will suit the shape of your face. I always pick the same style and shape but by asking for help I've been able to move out of my comfort zone with different shapes that still compliment my face shape. Eye tests here are free under medicare, though I was always under the impression that you can only get one per year. Recently I had the misfortune of being "attacked" by a tree, with a very spiky leaf scratching my eye and slicing my contact lense in half. Needless to say my eye was a bit sore and when I paid a visit to OPSM Anthony was able to take a look at my eye and make some suggestions on what I needed do next (eye drops, keep my eye clean and follow up with another test in a week to make sure the scratch was healing). I went back a week later and all was okay with my eye and I walked out without needing to pay a cent! How great is that!? Pro tip: you can make appointments online for some of their stores. Otherwise give them a call to book your optometry appointment.

Always had nothing but good experiences in dealing with OPSM including this store. Incredibly well…read moreorganised and courteous, I'd have no doubt hesitating coming back.

This is my first ever negative review of anything. I have lived in 5 continents and the attitude…read morehere was unique. I had an appointment but was unable to find the store given the rabbit Warren of Melbourne central. so I was late. This was my bad. However, the phone call to my wife asking where I was, and the tone to me when I finally found the place was unconscionable. The place was far too myopic to even be human

I have shockingly bad eyesight, so have visited more than my fair share of optometrists over the…read moreyears. (Hey, at the time of writing this review, I'm already the Duchess of Specsavers.) Pros for the Melbourne Central Specsavers: It's conveniently located in the CBD and it's open 7 days a week. Which was a life-saver when I had to do an emergency drop in on a late Sunday arvo when my contact tore in my eye. And although it's busy, I've never had to wait very long to speak to an optometrist. For my initial visit, I saw optometrist Karina Stephens. She showed care about my optical health and I was happy with the eye exam she provided. However, there was miscommunication about what I was looking for in a new brand of contacts and the trial lenses that were actually ordered. Which brings me to the cons: it's a busy location so it also feels a bit rushed and stressed (not a great feeling when visiting a doctor.) There has also been a different optometrist in the store each time I've come back, which means there's been no continuity with the doctors (the downside of being open 7 days a week.) So far I've been fine returning to this Specsavers for follow-up visits. But recommend going in armed with a specific list of questions and needs, otherwise it seems easy for the staff to overlook something in the shuffle.

I had to go to spec savers to get my glasses redone and I also decided to invest in a pair of…read morecontact lenses. First mistake. The money hungry took my glasses on my second appointment and it turns out that the contact lenses did not fit me. A day later I went tried to get my eyes rechecked at the store I booked into but I could not get into any appointments at that store, instead being recommended to go to the inconveniently located Melbourne Central store where I was fitted with new lenses. These also didn't turn out well and it turned out that the first and second prescriptions were wrong. So after the third set of lenses they were much better. So after 4 weeks and 5 consultations I rock up for my appointment where they seat me. Waiting waiting waiting. After 30 mins of waiting I flag down one of the staff members who acknowledge that there is a big delay and I still have quite a wait to go. Why I was not told this in the first place bewilders me. At this point I decided to go home without rebooking. Would not go to this store if you're just ducking out for a lunch break. These guys have no sense of time.

Brought my Specs in to clean (6:05pm), was brushed off immediately by the sales rep…read more Asked for a refill of the spec's spray like how the Highpoint Specsavers services do, but she wouldn't include it as part of the clean. Even was even given a ridiculed laugh as i left. As a customer, we don't give a damn if it's the end of the day, you treat everyone with respect. Rest assured... never to go this place ever again.

Wonderful range of frames, friendly and professional service. Sandra is a most thorough…read moreoptometrist, who makes an effort to get to know her clients. The same goes for Michelle and Adam, who over the years, have fitted me with the most flattering frames.

From the owner: We are one of Australia's most unique eyewear stores, specialising in high quality and limited…read moreedition eyewear. Our independently owned practice provides high levels of service and expertise when looking after your vision and selecting your eyewear.

Best optometrist store in all of Australia. Optometrist Mitchell Turner and his team - Maria, etc…read more were so helpful and patient in working through an issue I had with a contact that floated up in my eyeball, which I couldn't remove. Not an easy feat to pull out a contact out of sight, but Dr. Turner worked through several options to remove and also replace my lens even though I was from U.S. and didn't know my exact prescription. Highly recommend for all your optical needs!

From the owner: Personalised, boutique eyewear and eye careread more

Every now and then I come to see Dr. Coote for a general check up. One time a few years ago he…read morespotted a little abnormality in my right eye and referred me to a surgeon. Turns out I had a hole in my retina. Despite having had gone to the optometrist plenty of times, they never picked up on it. Thanks to Dr. Coote I was able to get it mended and stop any further complication. Up until this day I see Dr. Coote every so often to get a thorough examination because I know with his wealth of experience and knowledge I'm in good hands. And if anything were to come up again, he's going to catch it. Plus it also help that he is a really nice guy, with great sense of humour.

Jacqui is a fantastic optometrist! She is extremely thorough, patient, and personable. She has…read morespent a lot of time making sure my contact lens prescription is just perfect. Receptionists here are lovely too.

Loving my new bifocals. Service was professional and genuine. Helped me to adjust to my new vision…read morereality. Thanks team.

Great product and staff are friendly, honest and helpful when shopping. Some issues around…read moremanagement though, I ordered a pair of glasses only to arrive in store to find the incorrect style had been ordered, human error, these things happen. I was told by a different staff member that an express order would be placed for my correct frames and they would be posted out to my home address. I received the generic text message that my glasses were ready for pickup a few days later. Great I thought, soon they will be in the post on the way to me. Only now that I've phoned up after 4 days I am made aware that my glasses are in fact at the store and will now be sent out today. Only thanks to me calling and doing their job for them have I prompted them to be sent. Pretty annoyed at this stage. Hoping my order will be right when I get it.