I hope someone gets something out of my review, as I had been a patient at this facility for three years. Three years with never an issue, except for the times I'd have to see one practioner in particular... but we'll get to her. The doctor himself- I'd give four stars. Great personality and bedside manner. For the most part, never had a problem... except for that one time I was in *bonus* pain for three months due to nerve damage that was done during a procedure, to which was acknowledged and should be in my file. Also, you will see the doctor for your initial appointment and procedures. Other than that there's no possible way to see or talk to him.
The reception staff- Not bad. BUT when they feel they *need* to deceive, they will. I had called them every time I saw that practitioner to complain about her. They'd switch me to someone else but I'd still in the long run always have to see Lori Quick...
The practitioners- The doc usually keeps two in the office, one is consistent, the others not so much and it's apparent why. I got a long with every practitioner I saw. All offered different options and suggestions. Patches for pain, meds, referrals, injections done in office... although I've recently discovered that the practitioners have NO training to do injections. Lori Quick is the only one who absolutely did not want to help me. She is a very unkind and insensitive, and a down right mean person. She seems to have had some odd issue with me from day one. And I feel that some kind of prejudice was done. Plain and simple, I never, at any point, felt comfortable being under Lori Quick's care ... despite her being in pain management for over thirty years! She was always having me get these injections, I fee like she just didn't know what to suggest! The last practitioner that came and went eluded to bullying in the office by people whose "goal wasn't to help people", according to her. She also stated that she "did not fit in". There were things that all of the practitioners did for me to help in some real ways, whereas, Lori just tells you there's nothing that can be done. Nothing? And she never followed up in to what was in my notes from previous appointments. She never did any tests, I'd have to get my PCP to order tests that Lori wanted me to get... INCONVENIENT! And then she'd never follow up on the results. At my last appointment with her I tried desperately to advocate for myself as I'm in serious pain. She made some comments about how it was so "generous" of her to give me certain meds... and she likes to hold them over your head. She did not care for me advocating for myself and basically refused to help me anymore. So I left the practice. Spoke with PCP and she finally gave me a diagnosis. A diagnosis what wasn't figured out by Valley Pain's doing... a diagnosis that means you are not supposed to be getting procedure upon procedure, and be on multiple meds three times a day.
OH and if you leave, they won't quite leave you alone after that....
My goal- I want, even if it's just one person, to take my review to heart and try somewhere else. Pain is difficult. On top of having pain, I am very stressed and suffering severe mental anguish from this.
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