Extremely poor treatment of young customers. I have been shopping in this store for over 10 years with family etc, and over the past few years I have noticed most times I'm in the store I am being followed around by the security guard (as described earlier). However one experience has really thrown my family's interpretation of Morrisons off completely, and this experience involved another staff member as well as the security guard. Me and my friends were casually browsing an isle to when I noticed the lady staff member as described earlier was trying to intimidate me and my friends to leave the store with her arms folded alongside a partially aggressive facial expression which she held for more than a minute as we looked in discomfort. I would like to add that no suspicious behaviour was going on between me and my friends during this whole time (for reference we are all sixth form students in further education) who were NOT looking for trouble but instead browsing the store. I asked the lady worker if she was okay in a formal manner to which she began to give extreme attitude to the point where it felt as if she was moaning at us for the sake of it. Her clarification to why she was trying to intimidate us was completely ignored, as she believed she was not doing so....however I am 1000% sure if you checked security footage you would find she was. To no surprise the security guard who I described earlier makes his way over completely unaware of the situation, to which he then immediately sided with the employee under the impression we were causing no good. During the entire interaction I stayed in a professional manner with no poor treatment of staff or bad language used however on the other hand the security and employee continued to stay aggressive and intimidating with their behaviour severly lacking good interpersonal skills and shutting down all allegations that they or (she the worker to begin) was in the wrong. Threats such as calling the police on me and my friends were also made, with no reason to why. And I can confidently say that in an overall summary the way in which they handled the entire situation was childish and unprofessional. I repeat no antisocial behaviour was carried out by me and my friends. Both of my friends stayed quiet the entire time whilst I spoke up about how I thought. A compliant has already been made by my father as he knows for himself that the security are over the top with LOYAL customers, however this complaint has clearly not been taken into account. Do better, whether that's more on the job or off the job training these situations make customers feel uncomfortable and it's time someone spoke out. Now aside from this...Morrisons have some nice and friendly younger employees who have obviously had successful training. with this being said some employees particularly those who are older or have more experience in the store, need newer training etc. read more

unfortunatly i had a weir experience today at morrisons loughton, the cashier didnt find a barcode on the item so he said " i cannot scan it" at my request find the manager do something.. he. replied " we have two managers i dont know where they are" and was just looking at me - the customer. so ive decided to try and help him since he is so lost, just asked the staff from selfcheckout to call the manager and surprise for me was that this boy was telling me where to go to the over end of the shop and try to find there the manager.. amazing how the staff is sending the customer go and find the manager bcs we dont know where he is and we dont know how to call him/or maybe its bcs they forgot they have to be helpfull ?? more dissapointing to me is that the cashier has no way out if the item has no barcode... so if there is a struggle at the cashier what the customer doesnt matter?? Now at the end of all of this the manager came which was a young girl who had no interest in providing little customer service at least little .. her first question is " where did you get this item?" how the manager doent know what items the shop sells???? is it her first day? so all of this could be avoided as well as maybe a small teminder to this staff members -- they are suppose to help read more

Thank you Marina (pharmacist) for the helpful use of your mobile phone. Thanks also Stephen for excellent check-out service. :) read more

Why oh why don't the bakers at Morrison's prove their bread properly, it is always disappointing, then why do I keep buying it instead of walking down to marks and Spencers read more

Good supermarket, extremely well stocked and cheap to boot. Their ready meals arent great but they have a fantastic bakery and fruit+veg section. Just dont go in late on a sunday or theres nothing left. read more

One of the smaller Morrisons stores, so misses out on some their home and garden and entertainment offers that some of the bigger stores have. Nice and handy to the high street, 3 hours free parking in their (busy) car park. read more

Morrisons is a great supermarket, very cheap and with a wide range of stock. There are always offers on many products making it even cheaper. The staff are friendly and will help you with anything. The layout of this stock can be slightly confusing and takes some getting used to, but with prices like these you'll be sure to be coming back again and again. read more

Excellent customer service; Jonathan and Jane are always very kind and helpful, and they never fail to brighten my day as I pop in to buy a lunch time meal deal. I will definitely be returning to shop at Morrisons on my way to or from work as their delightful staff, wide range and variety of meal deal selections and inexpensive products make for the ideal shopping experience. Even though Sainsbury's is closer to the station and shopping there takes less time during my commute to work, I always take the time to go out of my way to shop at Morrisons. It's that much better. read more

Martin Woolfe is the most helpful gentleman and treated me with great courtesy when I was unlucky enough to get a parking ticket thanks Morrisons for your understanding and this is my supermarket of choice in future. Their wild salmon was great Thanks for all your help Jayne S read more