This is a great place to live! The management is great, quiet, the apartment are roomy but…read moreaffordable, balcony storage, pool, free covered parking, very large living room, walk in closet, and maintenance is fast to respond. In southern Oregon, it's hard to find good management in my experience. The only reason why I'm moving is because I got a job in another state. I would stay at least a few more years until I settled down and bought a house! Such a great community.

I rented from this company from 2018-2019 while I was a student at SOU. My stove began leaking gas…read morein 2018 so avista disconnected my stove. It took Pacific Rental Properties three months to replace my stove, during which time I was unable to cook or bake.

Worst property management company I have ever had the displeasure of renting from. All the…read moreappliances are falling apart and when I complain about it, the managers exact words are "you are welcome to move out". Fuck this company and all they stand for. They don't give two fucks for their tenants. Carpets are disintegrating? Too bad. Doors don't lock? Oh well. Appliances broken? Your problem. Save yourself and NEVER rent from this trash company

One of the worst parts about renting is when you need to find a new place and know that along with…read morea new environment comes new landlords or property managers to deal with. Fortunately, this was not an issue with New Foundations Property Management, even before I was an official tenant of theirs. I rented a house from them in Medford for four years, and from my initial email back in December 2017, all the way through January 2022 when my rental situation changed, they've been professional and a pleasure to do business with. When I first moved in, they did a great job to ensure everything was ready and the place looked great. I did have an issue with the thermostat the first day I moved in, but they promptly fixed it the very next day which set a great example of how the next four years would go with them. Fortunately, I didn't have many issues or reasons to contact them, but on the few occasions I did have something come up, they treated me with respect and not like I was "just another tenant". A great example of this was when I had an incident at my place (slipped and damaged some of the property) and thought this would be the end of my time at this rental. I was so worried and worked up since, in the past, other rental managers (with different companies) have been rude and refused to understand my side of the situation. I honestly thought I was going to end up homeless, which was ridiculous looking back now lol. After letting my anxiety build up for a few days, I decided to "bite the bullet" and call Shelly Rogers and come clean and wow, was I glad I did! She understood what I was going through right away and after making sure I was fine, she actually gave me tips and advice on how to get the damage repaired as well as the best people to contact since she's dealt with this stuff before. Not only was she calm and understanding, but she was also a true professional and I knew I was dealing with some great people at New Foundations Property Management (not that I ever doubted them lol). To wrap up this review, I just want to say that as someone who has been a renter for 12+ years, I've moved around many times, so I've had to deal with a wide-range of landlords + rental managers, and by this point, I've dealt with close to 14-15 different ones (excluding ones I decided not to rent from after talking with them) but I can confidently say New Foundations Property Management is one of the best I've done business with and I recommend them to all of my friends. I'm not sure how many units or properties they have available, but if you ever get a chance to rent through them, do it without any hesitations. Shelly and the entire team are great to deal with and they remove a lot of pain that comes from renting. You can thank me later :)

As both a real estate investor and renter, and having worked with this company for numerous years,…read morewe could not be any happier with Shelly at New Foundations Property Management! The level and quality of thoroughness, which is provided for both the property owner and tenants, is bar none! It is very clear that Shelly is passionate about her business and its clients in every possible way. We value the professionalism, attentiveness and true concern they have for their client's satisfaction! We feel as though Shelly treats each rental as if it were her own property, as evidenced by our experiences with her and her company.

My family and I moved in here in February and so far it's been fantastic. I don't hear any of my…read moreneighbors, aside from walking up the outside stairs. We have 3 children whom are 9,4, and 2, as far as I know my neighbors haven't heard them during any of their tantrums. Shortly after we moved in our dishwasher was leaking, once notified we notified the office they were on top of fixing it. You can tell that they make the tenants a priority. And the office girls have been great. Just this morning my 2 year old managed to lock himself in our master bedroom and I was unable to find a key. Savanna ran to my apartment building, which is a good 3-4 blocks, to bring me a key since I was unable to go to her. All in all, I want to say I think most of these reviews are ridiculous. They actually almost kept us from applying to live here, I'm glad that my husband and I decided to try it out to form our own opinion. If you follow the rules and are considerate you'll love living here too!!

All throughout our time at Charles Point Apartments (2021-2024) we were impressed by the rapid…read moreresponses from the staff and maintenance team whenever we needed anything fixed. The maintenance staff were always very polite and professional, and willing to answer questions or concerns. During the weekends they have an on-call maintenance man whom we met once during a maintenance emergency. The office staff have always been professional and helpful. A lawn care team comes in every week and trims, mows, and rakes the complex. The numerous garbage bins around the property are routinely emptied by the garbage and recycling trucks, and there were designated bins for Christmas trees after Christmas. They have a pool and small playground for kids, and the complex has a great neighborhood feel. Great for taking walks. I will note, because it did happen, that there was a double homicide in the Charles Point parking lot in December of 2023, and a murder-suicide in one of the apartments in February of 2024. I also observed a smashed-in car window this year (2024). Oregon in general has a lot of crime and a serious homelessness problem. Southern Oregon is not yet as bad as the Portland area, but if you are moving here from out of state you might be surprised at how bad the crime is. That being said--all three of these crimes I mentioned are not the fault of Charles Point. They do their best to keep the complex safe and well maintained, and try to give their tenants the best quality of life they can for where they are at. These instances could have happened at any of the complexes in Medford. I see a lot of bad reviews for Charles Point on Yelp, and I can't help but think that these folks were either problematic tenants or problematic applicants, as my family has had a really good experience here. During our stay we did our best to be good tenants--we stayed within the balcony guidelines, we notified the complex staff when there were issues to fix, and did our best to take care of our apartment. We got most of our deposit back. I waited to write this review until after 30 days of vacating the apartment in case there were any outrageous charges, but I am pleased to say that we received the kind of professional outcome that has been consistent with everything else during our stay. My family would recommend Charles Point.

I bought a place here about a month ago the board members and the people could not be nicer. A very…read morewell kept and very organized place.everybody's friendly and the grounds are beautiful.

This is not an Apartment Building but condos. There is a HOA fee that is equal to a mortgage…read morepayment. The property management firm does not adhere to their rules you are given when you buy the place so be aware that they have their own self interest at heart. They are realtors. They discriminate against disabled seniors. If they do not like you they evict you and put your unit up for SALE--AVOID AT ALL COSTS!!!!

I stayed at Coker butte estates for a little over 3 years the owner of the apartments is the most…read moreunderstanding and helpful landlord I've ever had. Without him I wouldn't have been able to purchase my first home. The rent is cheap and the apartments are top notch. He treats renters as equal as he can. The guy that left the 1 star review beat the piss out of his neighbor who was an elderly woman. He's a piece of human garbage. You can read about it on the Jackson county website. I don't want to give the impression that it's riddled with crime, it's not. There was virtually no crime when I stayed there maybe a few vehicle break-ins but nothing as grotesque as what David did.

We lived at Anjou Club for 4 years and loved it. We now realize that not all apartment management…read moreis as amazing as ShyAnn and the rest of the office/maintenance team! We felt so taken care of and any issues we had were addressed as quickly as possible, usually same day. It's a great place to live and they really care about their tenants!

Nice place but overprised ,,,big deposits,,,corporate atmophere,,, look elsewhere...plenty of open…read moreplaces now

This is managed by Ave5, a -------- management company whose only job is to observe residents and…read morefind faults with them. You might as well get a room at you local police station. On top of the rent you have to pay or water, sewage & garbage. They dont provide washer/dryer. DO NOT STAY.. some of the residents are racist. You can get evicted for no reason. You have been warned. Also stuff breaks down all the time. They dont maintain it well

Wonderful experience! Mari in the office has been receptive and welcoming. Maintence is prompt and…read morefriendly. I thoroughly enjoyed living there and have recommended this to others. Thank you!!!

I Emailed them a couple of years ago, the responce was if there was an opening for a bottom…read moreapartment they would Email me. They have for rent posted once in awhile, but have not ever Emailed me. White woman speaks with forked tongue.

Good management, good maintenance, good perks but the pool could be bigger for the asking rent…read moreprices. All around a pretty laid back place to live...

Sterling West Property Management is a top notch company. I have worked with them for the last two…read moreyears and have found them to be competent, professional and easy to work with. I have confidence with Danielle and her staff to manage all issues promptly and professionally, with a smile. Yes, you can hear people smiling over the phone and they do. I am kept up to date with my property with semi-annual inspections with photos and descriptions. I can access my information online as well, which is helpful. They keep owners updated with the laws for owners of rental properties in the state of Oregon. This is important because laws for rentals change often. Keeping track of these laws is important but time consuming. Sterling West does takes care of this, keeping renting fair for both owners and tenants. I have no reservations having Sterling West manage other properties for me in the future based on my previous team efforts to fairly manage properties for both owner and tenant.

I rented from Sterling West from July 2022 until December 2025. Management was professional and…read moreresponsive. They responded to maintenance requests promptly and assured that all maintenance needs were addressed thoroughly.