The handle all my automotive needs and I wouldn't go anywhere else. They are able to get me in…read morequickly. The guys are great!

Ignored a car engine light. Turned it off and said there wasn't anything wrong. When I went to…read moreanother car service station, they noted that there was a problem with one of the exhaust systems. needed a valve placement in the front of my car. It was bad within at least one year.

Can't say enough about the great customer service. I had been dealing with an on and off again…read moreproblem for some time and the dealership could not diagnose it. Vince and his team got the job done. Not only did they provide automotive expertise but his lovely wife offered me a ride home while my car was serviced. This type of customer service is hard to find anywhere. Would highly recommend! NO MORE DEALERSHIPS FOR ME!

This place is amazing. I love the fact that this is a family run business. My car had been acting…read moreup for a couple of days, but when I was driving to a doctor's appointment, it felt like it was about to die completely. Vince's was kind enough to squeeze me in and fix my car that day. They gave me 2 options to fix my car (either replace my steering column, or try a sealant and thicker steering fluid). I didnt feel any pressure to go the more expensive route and they explained the pros and cons of both approaches. I decided to try the sealant approach first and I greatly appreciate having a choice and not being forced into an expensive fix on my older Subaru. This approach worked and they even tighten my belts as well as buffed out my headlight for free. I would recommend Vince's Auto Repair without hesitation to anyone.

You will have great service when you purchase your new car here but when you get it serviced or…read moreneed anything after you leave your going to be seriously disappointed time and time again. I have had multiple problems with the servicing of my car. On one occasion I was waiting for my car to get done and waiting for their call which never happened. After day two of them having it I called to see what was up. They advised me my car was done the first day it was there. Hello am I supposed to telepathically know this??? His excuse was i put a timeframe when I wanted the car done so he assumed i would know it was done?? Really??? Just because i say i would like to pick it up at 2 pm doesnt mean you will be done at that time or that day. So now that the receptionist takes over all phone calls and scheduling, i have to specifically tell her call me by 3 and let me know if its done or not. Just so i know i get a phone call either way. I ordered a key for my car and waited a month and a half for it. I called to see where it was and Jody told me he couldnt find the order in the system. He said he would have the full time guy call me back. Do you think he called me... Nope... I had to call back in a week or so later to inquire where this key was. So the fulltime dude who has always been the incompetent one, told me it wasn't ordered. So i re-ordered my key. They eventually called to tell me it was in and when i went to pick it up it wasnt there. Once they searched all over, it was determined it was delivered to the wrong shop. When it finally was there to pick up, the quoted $30 turned to $60. Apparently when you get the key cut for your car it cost more..... You can't tell me this up front??? A cpl weeks ago I dropped my car off for a check engine light. They Called me and told me it was under warranty and they would need to order the part. Once the part came in they called me and asked me in an unsure way, if i was told I would have to pay for the service. I told her no because I was told it was under warranty. She asked who i spoke with. Well does anyone ever write names down when your contacted about your vehicle??!! No i didnt know who told me that. I explained i paid something like $4,000 extra for an extended warranty and asked why it wasnt covering it. She explained there was confusion about wether the part was covered and told me they couldnt find it in their system concerning extended warranty. They would have had to see it last week when they told me it was covered..... She asked to call me back. Eventually after calling the company they found the extended warranty and everything was covered. It doesnt make any sense why the front desk receptionist has to do the service center's work. A receptionist doesnt know anything about the car repairs. So when i ask them questions they dont know the answers. For instance why does my car need that particular part and what does it do. Not trashing the receptionist, it isnt her fault. I should be talking to the service station that is working on my car. The one good thing about the receptionist is they seem to keep better records then the shop. I had several other things occur the above was not the only thing. I just started documenting them now. The full-time desk guy for the service station is very incompetent and is the one I had all the past issues with. I wouldn't recommend this place due to the fact you have to service your car with them when it is under warranty and it's a guarantee that something will be lost in translation or get messed up some how. The only reason they got two stars is because the purchase of the vehicle was painless and the receptionists are very friendly and accommodating. Too bad they need to take the blunt of things for the servicing department. Although i love my Kia, i would have to go to another dealership to purchase the next one!

I went in with good intentions and came out with a great experience. I never felt pressured to buy…read morea car and I now love my Kia Soul. Michael Ebling is a great salesman, explained the Soul and helped me with anything. I am happy I stopped that day. Thank you Ladd-Hanford Kia.

Let me preface by telling you we previously went to two other local Kia dealers in a fifty mile…read moreradius. The first, in the Lehigh valley was a terrible experience. They, apparently were having a promotion (one of those "you won a free big screen TV" postcard mailings ) and it was pretty chaotic. We were shown a handful of cars on the lot and then rushed into the cubicle to provide information for financing when we hadn't even settled on a vehicle, let alone a price! The second dealership, shiny and new in luzerne county was pleasant and very calming. The salesperson was very patient with my questions and kind. However, they took my trade for a drive and evaluated it but was stalling on proposing an offer. This turned me off. We need to know what the dealer is willing to pay for our vehicle to ensure we are able to get into a payment we can afford. The third dealership, the best dealership, was Outten Kia. As soon as I walked in, I was already stressed from previous experiences and not in the mood to get the run around or take any crap. Cue Adam to enter scene. What an all around fantastic guy. He immediately put me at ease and allowed me to step back and give him some information. He asked if we were looking for new or used and what we would like to have in our next vehicle. Once we discussed our wish list, Adam told us what he had on the lot that could fit our requests. We ended up with the vehicle we had hoped for at a fair price, keeping our payments comfortable enough that we won't have to worry about the repo man We only wish we hadnt wasted two full days of car shopping and had just gone to Outten Kia first. Please heed my advice, go see Adam, you won't be disappointed. Thank you Adam!

Got a decent price on a 2016 Highlander ltd. The People…read moreseem friendly. Had to send the car back a few times because they didn't clean it. 3 attempts and it seems like all they did was put tire shine on. They said it was detailed yet the gas lifts for the hatch were caked in grime. When I wiped it it came down like a waterfall. Caused me an extra hour wait time and it just seems that the people who do the cleaning of the cars don't take pride. Not sure if they are under staffed or if good help is hard to find. I just got a feeling if you buy a used car here you will end up cleaning the car the right way. YOURSELF.

I ran over some debris on I-81S and was traveling from CT to NC w/ my 3 little girls. The tow truck…read moredriver who helped me told me to go to Ken's Tire. He said they were "fast and fair." Boy, was he right about that. They had my car up in 5 minutes flat and I was back on the road in 40 minutes. The price of the tire was very fair too! Would definitely recommend to anyone wanting fast, good service.

I can't say more good things about this establishment. The guys at Kez tires work fast and were…read moreable to diagnose and fix my BMW 7 series. I think it was there for a matter of hours! Great team of individuals, very professional and fast!

Kips is the only garage we take our vehicles to. Honest and reliable service. They are also easy on…read morethe pocketbook. They offer: Computer Diagnosis, Towing Service, Engine & Transmission repair, AC Service and State Inspection.

Very friendly staff. They were very helpful with budgeting and did great work on my car.read more