Lisa Johnson was very knowledgeable and assisted me in understanding the breakdown of my policies…read moreand helping me understand the increases that have occurred. I will recommend Goodrich & Watson Insu. to all of my friends.

I appreciate the professionalism and customer service that Lisa Johnson showed me the last week…read more Our car insurance rates went up, and she reached out before our renewal and said, "Let me do some research and see what I can find you." Well, she did find the line of coverage with a better rate and a way to save us more money!" In all 25+ years of having my car insurance for me and my family, no one has reached out to see how they can help me; I have to ask if there is something you can do for us. My family and I have the right person and the right company to take care of our personal needs. I have peace of mind and confidence that this part of my personal life will be handled. She made the process easy. If you are looking for insurance for your home, 2nd home, car, or boat insurance, call Lisa, and she will take care of you as she did with my family. Share my name with her, too, so she knows if it came from this review.

I am forever grateful to the staff at Mark Crump's agency for assisting me with insurance policies…read moretailored to meet my financial goals. Mr. Crump educated me about the functions of policies tailored to my short and long term goals and how securing those policies would benefit my financial portfolio. I am at peace knowing I'm building financial security that will serve me and my family for many years to come.

From the owner: VA-145921 Our mission is to help people manage the risks of everyday life, recover from the…read moreunexpected and realize their dreams.

Oneida M Gonzalez-Young is one of the nicest agents I ever spoke to.! I highly recommend her when…read moreneed help with your insurance!! Very patient, informative and understanding!

I had a great experience working with agent Michael Wilson, I called the office because my…read morehomeowner's insurance with Travellers Insurance Company continues to go up yearly. Mr. Wilson told me to give him 24 hours and he would search for a cheaper homeowner policy. Surprisingly, he found a policy that was about $1000 less a year. Thanks again, Mr. Michael Wilson.

Rude, slow and never gets what is requested of them right. If you don't want something to take 3…read moreweeks to process or be told there are 6 people ahead of you that are basically more important then use a different company!

Madison is who I trust for all mine and my families life insurance needs, she is excellent at…read morechecking in us and cares deeply about her clients.

My husband and I had great service from Danny when we had questions regarding our insurance policy!…read moreWould definitely recommend State Farm Insurance!

Promised me a tow truck would be at my location by 9:43 a.m. and now its promised by 11:00 a.m…read more Wasted my entire morning waiting for a tow operator who constantly puts my request for service on delay. Very disappointed in the service request not being handled promptly. Not a happy camper! Service provider needs lessons on customer curtesy and public relations.

Went for service today and found out I need 4 new tires. Asked for a price for my Honda CRV . The…read moreemployee stated they have a special (so I'm getting excited), buy 3 get 1 free. However, with a straight face he said the cost was $900. I called my regular tire shop and got 4 new tires for $600. The employee then asked if that price included the alignment (it does) and I responded even if it didn't it would not cost $300. I am a long time member and will continue to be so. However, you should always compare prices especially if the price sound outrageous.

Although they moved to a better location(the last one was seedy) I still have complaints. I was…read morehit and I cannot get anything resolved. I have not had return emails, the incident was never explained who was responsible, and I just keep paying for Boo Williams. I know my insurance premiums are low and they are usually on time but I have a problem with their professionalism. They don't return calls or anything. Not too happy with Boo Williams State Farm.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: VA-585322

Old Point bank is a cluster ! I have bought and sold several…read morehomes over the last 40 years and I have never had so much trouble with a lender. Problems included : Missed rate lock. Was told bank program then switched to open market then back to bank. Paperwork requests extreme and numerous. Loan agent did not return phone calls or emails timely. Loan closing took almost 4 months. Closing paperwork done incorrectly. Did not put house in name of trust. Closing paperwork done incorrectly. Did not properly set up impound account for insurance and taxes. Had to ask for copies of final closing paperwork. Get your home mortgage somewhere else !

Terrible online service. Online payments must be made during regular business hours if not they…read moredont post until the following business day. This is a problem when payment is due on a Sunday, go to make payment on Saturday and it does not post until Monday. Online platform is not intuitive and often find it difficult to make an online payment. Most recent update moved the "make payment" button. Initial payment was a true pain because i wanted to use outside bank account to pay car loan, system and process is not friendly to outside bank use. Lastly my information was compromise in a recent security breach they had.