The experience was unbelievably bad! I called AAA roadside service to tow my 2012 Smart car from a parking lot. AAA dispatched a tow truck from Freedom Towing. After arriving, the tow truck driver said I would need a wheel lift truck to tow my car. He said he could try to tow my car with the truck he came in, but I risked damaging my car. I said I would wait for him to bring a wheel-lift tow truck, and he left. I waited four-and-a-half hours, and finally called AAA again. AAA dispatched another Freedom Towing driver. I found out from the second driver that the first driver was supposed to call AAA to request a wheel-lift truck for my car, but he had not done so. This second driver said he would call AAA and let someone know I needed a wheel-lift truck. Later, another AAA representative called me and canceled my service call, telling me my type of car could not be towed with a wheel-lift truck. For some reason, AAA thought my car was a Volkswagen, which cannot be towed with a wheel-lift truck. However, I did not know at that time that AAA thought I had a Volkswagen as the AAA representative did not name the make of the car. She simply said "your type of car cannot be towed." I had to lock up my car, leave it where it was and get a ride home. Overnight, someone vandalized my car, smashing a window and stealing some items from the vehicle. After speaking again with an AAA representative, I discovered my car had been misidentified as a Volkswagen, and it could have been towed if the mistake had not been made. I wrote the corporate office, stating I believed AAA was responsible for my car's damages. AAA denied responsibility, so I took AAA to small claims court. I had to represent myself as I cannot afford a lawyer. AAA sent its corporate lawyer, who misrepresented the facts during the hearing. (In other words, he lied copiously.) From the lawyer's statements, it appears that Freedom Towing also lied to AAA about what happened, but I can't be sure if the lawyer was lying about what Freedom Towing told AAA. In the end, I lost the court case. After this debacle, if I need a tow, I just call a tow service myself. I will no longer use AAA or Freedom Towing. read more
