The staff at this location were very welcoming, knowledgeable, and efficient. I received quick…read moreservice with a smile and I've very pleased. I will continue to go to this location

I became a Wells Fargo checking account customer with an offer for a $50 gift card being a new…read moreresident of the Coliseum Central district of Hampton back in March. The gentleman who set up the account assured me that a form would be mailed out in two months to choose which merchant, Lowe's or Target, I would receive the gift card. I called customer service for Wells Fargo multiple times regarding this issue. After five grueling, onerous phone calls I got someone to look into the matter. Wells Fargo is a multi-million dollar bank corporation with 24 hour customer service by phone. Why can't they resolve this issue in one phone call?

I love this location. Everyone was super super super friendly. It seems to be a lot of elderly and…read moreseniors that come in. They were very patient very helpful and they took their time and the lines move while the line is long the lines to move. Everyone is super super super friendly.

ATMs constantly down. Very unfriendly tellers. Dirty on the inside. Don't recommend this location…read morefor anything.

This bank is always very clean and inviting. The Interior is…read moreexceptionally welcoming as well, as serene employees are truly friendly at this location. I have never had a negative experience coming to this branch.

Have been a member at this bank for about a year now. Love the employees at this particular…read morelocation! Always super friendly and helpful. Glad I made the switch from my old bank.

Not a lot of frills here, but they do exactly what I think a bank should and Petra the personal…read morebanker calls to see if I have any issues and is always quick to say hello when I go in the bank.

My husband has had his account with LFCU since he was a teenager. We decided to add my name to the…read moreaccount in 2017 as a joint holder. Since that time I have been the one to manage the account but from my perspective it still appears as if I am not on the account at all. Because my husband is the primary on the account all mail correspondence comes in his name only and when (not if) we have an issue he has to call to resolve it since it takes much longer for them to verify I am attached to the account. During their online revamp their system was charging us convenience (overdraft) fees when we can clearly see we had sufficient funds to cover the transactions that were clearing. We went into the local branch to discuss this and we were greeted by an obviously disgruntled employee. During our visit we explained what was happening and the employee showed us thousands of dollars of "pending" transactions that have yet to clear causing our account to be negative. There was obviously a glitch in their system as we were seeing a positive balance on our. Those pending transactions never did clear but that visit ended with my frustration because the employee was rude and would not listen to me. She insisted the pending transactions would clear and cause our account to be negative but I explained if that were to happen any fees should be charged only if the account was in fact to go negative. She didn't agree. We left the bank and after allowing the anger from the events of that visit to subside we called to report her and her unprofessional behavior (rolling her eyes, literally put her face in her hands, loud sighing etc). At which point we were able to resolve the issue and they refunded the multiple convenience fees. They agreed with us and after a few minutes were able to fix the glitch. I received a follow up call to confirm we were satisfied with the resolve. More recently we have experienced our online account being restricted. Today is Tuesday; beginning Friday we noticed this issue... A little background: I recently noticed my bank card was missing but after reporting a different card lost and finding it the next day I decided to give it time to pop up. I had not needed to use my Langley Card for weeks and forgot about it until this issue. I immediately thought someone was attempting to use our card. Since it was after hours my attempt to contact someone was stalled but I was able to report my card lost or stolen. The representative assured me my card was not the reason my account was restricted. She was unable to give me any other information and advised to contact a representative during business hours. Since Saturday has limited hours my husband had to call early to dispute this issue. When he spoke with them he was assured the account had no restrictions and they unlocked the account with no further investigation. We went through the weekend with no issues and Monday the restriction returned. My husband was working and I had to call him to have him contact the bank again in the middle of his shift. Again he said they unlocked it, and there is no evidence or reason for them to restrict our account. Less than an hour later I attempted to use the account and was informed the transaction was not completed. I once again attempted to log on to the account and again it was restricted. This time it was after hours and we could not speak with a representative. I decided to use the telephone banking system just to find out our account is locked and I cannot get any information. This is an inconvenience as we clearly have day to day business to conduct. We cannot get our account balance until we have the restriction lifted again. This is obviously an issue with the online banking system and it has not been resolved. Now for whatever reason we have our entire account locked so we cannot conduct even the basic account management. This would not be such an inconvenience if I had not just transferred all of my funds into this account so that we can conduct day to day business. I have never had so many issues with online banking. I am giving them 3 stars. 2 star deduction for the horrible online banking. I considered a 1 star deduction for inconvenience of needing my husband to conduct the time sensitive business but I gave that star back because when we do have issues we are typically treated with professionalism.

Very nice building nice place to do business not very many clerks but the ones that are there are…read morehelpful and kind this is somewhere that I would do business but when I first started attend there unless your credit rating was a certain amount they made you come inside to do business you could not do business outside at the drive-thru I did not like that

Ashley Ivey was absolutely amazing from the time I walked in the door, to the time I walked out…read more She immediately asked if I needed assistance and was so very helpful. Her smile and customer service are top tier. I didn't need too much done today, but the 2 things I needed taken care of, she took care of it swiftly and efficiently! She even went over everything a second time to make sure that all of my information was correct. That "one visit resolution"??? She nailed it! Thanks for your friendly and professional assistance, Ashley! We need more people like her in the customer service industry!!! She rocks!

The customer service at the Cunningham Drive location is pathetic. My mom was accused of lying by…read moreone of the managers after she inquired about the whereabouts of her pension funds that should have been in her account. The manager told my mom she had no account, and when my mom insisted she did and had been withdrawing from it for years, the woman shouted at my mom, calling her a liar. She then stood up, closed her office door, and continued to call my mom a liar, insisting there was no account with the checking number my mom provided. This credit union also caused funds for her life insurance company to be insufficient because the money was never transferred from my mom's account to my dad's, where the payment is withdrawn. The same manager told my mom she would have to pay an insufficient funds fee despite it being the credit union's mistake. On the way out, my mom, who was very upset by this time, mumbled that something was wrong with the woman who had been bullying her. Another staff member overheard this and informed the manager. The manager then went to the door of the building and told my mom that if she returned with "that attitude," she would be banned from the building. I was incensed when I heard about this and called to find out whom my mom could file a complaint with. Jasmine Gissentanna called me three days later and spoke to me first and then my mom. My mom was asked to call back with some information needed by Jasmine, and when my mom called back, Jasmine was never available. No one has reached out to my mom since then. Do not open any type of account at this credit union because the staff is incompetent and hostile. They have a clique situation there, and it's affecting the customers.

A huge shout out to Ms. Spaska Boyanova. A personal banker…read moreat the branch who was so helpful! we walked in with our business credit card machine that we just could not get configured to work on wifi. We explained our troubles only once, and she knew just how to help us!! 4 hours of trying befor we got to her with no luck, and after sitting with her for only 10 minutes she had us on our way!!! Thank you thank you thank you to Ms Spaska!!

I drove all the way from VA Beach to the DMV just to get sent back out within 10 minutes. I had to…read morevisit NFCU to clarify a few things because I've been going back and forth with them and the DMV for months but the Coronavirus really interrupted my plans entirely. Came in for some loan/vehicle title things and barely waited 2 minutes. The staff was quick, efficient and patient. I want to say a special thanks to Erica and Craig for being incredibly helpful as well. I was especially happy to see an automatic hand sanitizer dispenser at the front being a nurse and what not. Haha, if I didn't live 45 minutes away I would definitely visit again for any inquiries with my NFCU account.

This has to be one of the better locations that I have been to. Yes the parking is busy, yes it has…read morea wait, but you would come to expect that since the other locations are not as good as this one. Also the parking is terrible because there are great restaurants around this location. The wait in line even if it is a long line is max 15 minutes, the staff at this location want to assist you as quickly and professionally as possible. Keep up the awesome work, this is definitely our home location and love it!!!