If you want to be treated with the utmost respect, professionalism, and friendly real down to earth…read morepeople who have a sense of humor. Don't walk....Run to Moss Bros Volkswagen of Moreno Valley! They will make sure you leave with the vehicle you want at an Exceptional deal. My daughter & I were in a bad lease contract that left our contract upside down with lots of over mileage. We were desperately needing to get out of this deal because we thought the dealer who put us in this bad lease were looking out for returned customers that were loyal. In the end, Moss Bros VW worked there magic and got us out of those bad contracts. Into vehicles that we loved while purchasing them. The people who diligently made this happen for myself & daughter were David Ruiz(Sales person), Clarence Green(Sales person), Zack Mosely( Assistant Sales Manager), Mark( General Manager) & Ethaniel Baxter(Finance Manager) & team. The wonder person that referred me to this great group was Evette Madril Assistant Service Manager of Moss Bros VW of Moreno Valley. Moss Bros Volkswagen has gained my trust and will forever have a loyal returning customer. They made sure both myself & daughter left satisfied with our purchases. A Happy customer is a loyal customer for Life! :) Thanks again, Katrina & Katora

If I could give this dealership zero stars, I absolutely would. I had been in contact with them for…read moreweeks about a Golf R they had incoming. Both the manager and the sales rep assured me verbally and via text that there would be no add‑ons or markups, yet they refused to provide any pricing in writing. I even asked if I was first in line for the car and was told, "Yes, you'll be the first person we call when it arrives." When the car finally came in, I got a call right away. I told them I just needed to finish lunch, head home, and grab the car I planned to trade in. A few minutes later, the rep texted me urging me to hurry because "others were interested." I called back to confirm the car was still being held for me since I had a long drive. He assured me it was. When I arrived, I was immediately told another family was also there for the same car. It was incredibly awkward. The car pulled up, and the rep told me they would be test‑driving it first because they arrived before me. I didn't love it, but I figured it didn't matter since the car was supposed to be mine. Then things got worse. We sat down in an office right next to the other family, and I could clearly hear them going over numbers. I asked why they were discussing pricing if the car was supposed to be held for me. The rep said management decided they would sell the car to whoever gave them the better deal. That was the first bombshell. The second came when the manager joined us. Suddenly, all the "no add‑ons" promises disappeared. They piled on add‑ons left and right--including GAP insurance--even though I was putting $29k down from my trade‑in equity. This was, without question, the worst dealership experience I've ever had. The emotional frustration they put me and my family through was completely unacceptable. They may not lose any sleep over it, but I sincerely hope karma catches up with anyone who treats customers this way. Do yourself a favor: don't waste your time at this dealership. You can find better. I wanted to add, they all entered the next room as I was leaving with my family and started laughing.

I bought my 2026 Camry from Moss Bros back in February, and it's been with me for the past five…read moremonths. I couldn't be happier with it--it's fuel-efficient, has great acceleration, and is very comfortable to drive. A huge thank you to Tony and Ali for their excellent service. They gave me a thorough test drive experience, took the time to explain the car's features and performance in detail, and helped me get a great price. I highly recommend working with them if you're looking to buy a car. I hope my Camry stays reliable and keeps me safe for many years to come!

Different experience than I have ever had with Toyota. Even though the Salesman Louis was sick he…read morehad Isaiah ready to help upon our day to arrive to test a RAV4 Hybrid and possibly the Corolla Cross. Communication was excellent, willingness to help you get the car you want, top notch. I decided I wanted all the bells & whistles and was willing to wait for a RAV4 XSE due later this month. We decided to sell my old RAV4 2018 to CARMAX and got a fair price, so we figured next day we would sell the old RAV and just wait for the new one to arrive. Louis called next day they had found me a Pearl White with Black top and trim fully loaded. It was in Los Angeles and they were sending someone to go get new car and bring back to Moss. So we went over to do paperwork and wait for delivery. Poor driver had Friday traffic so delivery was late. They delivered the car after checking it out and cleaning up. Louis actually drove it to our home in Menifee, unreal. So all in all, I would say you won't go wrong buying a car at Moss Bros. Just know what pricing is and how much you can use for down to get your payments where they are doable for the budget. Then work together for finial deal. Thanks Team at Moss Bros.

I want to shout out Andrew and Erick! Andrew went over and…read morebeyond helping both my cousins John and Anna with their new vehicle purchase! They were very informative and professional! Made this whole car sale a breeze and got them the best deal they could have possibly gotten!! Thanks you so much Andrew and Erick for all your help! Even tho I bought my Jeep gladiator from another dealership I'll be making the drive for service just because they did so amazing and taken very well care of my family. Thank you again!

I came in as a walk in to just "look" at a new Durango, to upgrade my wife's car and end up walking…read moreout in a brand new 2026 Durango Nick helped me out and gave me a good sales service. Then we notice the car had two small issues, repairable of course. My wife loved the color and trim, Cesar helped us setting up an appointment and Jonathon got the job done. in the process I want to thank Andrew for reaching out and helping us with this experience and satisfying the inconvenience. I will definitely recommend to come check them out. Reach out for Andrew he will take care of you no doubt! Great team work to satisfy me as a customer.

I've been coming here for about six years for all kinds of work on my car, from oil changes to…read morebrakes, suspension, and other repairs. Over the years, I've spent a significant amount of money because I've trusted this shop with my vehicle. During my most recent visit for an oil change and transmission flush, I noticed my check engine light was on, so I asked if they could diagnose the issue. I was told it would cost $250 for the diagnostic, although that fee would be applied toward the repair if I chose to have the work done there. As a long-time, loyal customer, I was hoping there might be some kind of courtesy or discount just to determine what the issue was. While I understand diagnostic work has value, it would be nice if Moss Bros. offered more appreciation for customers who have been coming back for years. I do want to mention that the gentleman who helped me was polite, professional, and provided excellent customer service. My concern isn't with the staff--it's with the company's customer loyalty policies. I hope Moss Bros. considers finding more ways to recognize and reward long-time customers.

0/10 don't recommend! Terrible customer service from the manager in the service department. Never…read morehad an issue there before. Definitely won't be back. Also Ricky is a great service advisor!

Took my Silverado in for a check up diagnostic, my service advisor Alan Rayner was amazing to work…read morewith. He was really communicative the whole time my truck was in the shop, I even got to road test my truck with the service manager, which he was also a great person to deal with. I will gladly keep bringing in my Silverado to this dealership for service, their communication and service skills are top notch!

My vehicle was at Moss Bros. Chevrolet Moreno Valley from April 9, 2026 until May 6, 2026 for…read morerepairs covered under my extended warranty that I purchased with the vehicle. Throughout the entire process, communication was extremely poor. I rarely received updates unless I repeatedly called the service department myself, sometimes 10 times a day, just to get someone to answer the phone. My service advisor was Andy, and every time I called, I was told he was somehow on a "2 hour lunch." Even after leaving multiple messages with my name and number, I almost never received a callback. The information I was being told by the dealership also constantly conflicted with what my warranty company was telling me. Andy repeatedly claimed my warranty company was refusing things or causing delays, but when I contacted my warranty directly, I was informed that the dealership was attempting to bill for charges or work that either was not approved or had not actually been completed. My warranty company specifically advised me that the dealership appeared to be attempting to double-charge or add unsupported labor costs. My warranty company even emailed me proof of the double charge. At one point, I was told I would need to pay an additional $300-$400 out of pocket for "labor" because supposedly my warranty would not cover it. When I asked for a clear explanation, nobody could properly explain why. The service manager simply stated that the warranty "wasn't paying them enough," which is not an acceptable explanation to charge a customer additional fees. The delays continued when it took several more days just to order my engine. Andy later promised my vehicle would be completed by the following Thursday. I explained to him multiple times that my rental coverage only lasted 5 days. Six days before my vehicle was finally completed, Andy called me and stated that "something else happened" with my vehicle and that it would take another 6 days to finish. He specifically told me the dealership would place me into a rental vehicle due to the inconvenience and also stated I would no longer have to pay the additional $300-$400 because of everything that had happened. After weeks of delays, lack of communication, conflicting information, and inconvenience, I finally picked up my vehicle yesterday around 2:30 PM, paid my warranty deductible, and left believing the matter was resolved. Today, I then received a phone call from Andy asking why I "didn't tell him" I already had a rental vehicle. I reminded him that I absolutely did tell him and had multiple conversations with him about my rental situation. Mind you he has been the one speaking to my warranty this past month and knows my warranty only allows 5 day rental!! He then told me I now needed to come back and pay for the additional 6-day rental. When I questioned how that made sense after what I had been told, he responded by saying, "Okay, we'll just take you to court," and then hung up on me. I immediately called and asked to speak with the service manager regarding both Andy's behavior and the overall handling of my vehicle. The service manager showed no concern or professionalism regarding the situation and simply told me he would "look into it" and call me back later. This has honestly been one of the worst customer service experiences I have ever dealt with. The lack of communication, inconsistent information, unexplained charges, delays, and unprofessional behavior were completely unacceptable. I would never bring my vehicle back here again, and I would strongly caution others before trusting this dealership with their vehicle or warranty repairs.

I recently bought a used 2022 Equinox here, and overall it was a good experience. Gabe, my…read moresalesperson, was excellent. He was responsive, communicated clearly, had the vehicle ready when I arrived, and had no problem with me scheduling a pre-purchase inspection. I'd recommend starting with Gabe if you're buying from this dealership. Throughout our negotiation, the sales manager was professional and understanding, and the finance process went smoothly. My one concern is pricing transparency. The paperwork added more than $4,500 in dealer add-ons (KARR system, paint and fabric protection, and all-hazard tire coverage) that were already installed on the used vehicle and weren't reflected in the advertised price. What drew me to this dealership, over an hour from my house, was the competitive pricing advertised online. It's incredibly frustrating to sit down to talk numbers and find these almost non-negotiable charges. My research and initial offer were based on the advertised price, and these add-ons undercut my initial efforts to negotiate. Negotiation isn't my favorite part of buying a car, but it's part of the process. In the end, the sales manager worked with me, and I bought the vehicle at a great price. My overall experience with Pedder Hyundai was professional and timely. My only suggestion is to include these add-ons in the advertised price (or make them truly optional). Being upfront and transparent from the start would make a good buying experience great.

If I could give them a negative rating here, I would. DO NOT PURCHASE a vehicle from this…read moredealership. They partake in bait and switch tactics that will make you waste your time. I talked to five dealerships and this one was the only unprofessional, disingenuous, and plain out shady Hyundai dealership. I spent three days on the phone negotiating a price with one of their employees. Scheduled a test drive and got a confirmation call from them that morning. I drove an hour to get to the dealership for my appointment, only for them to inform me they don't have the vehicle in the lot and that it's in a different dealership. They also would not honor the deal I had negotiated via text with their employee. Do not trust the staff that communicates via phone calls and text. They will negotiate and give you prices they are not authorized to issue. The staff at the actual dealership will do nothing to rectify the situation. Wasted three hours of my time due to their shady practices. Avoid at all costs. I would recommend shopping anywhere but here.

The staff HORRIBLE. This review is a year late. My experience with this facility was a long…read moredragging, horrible two months. There's this one guy there, who thinks he's Gods gift to women, who is the biggest con artist. They took my through HELL, darn near daily. I seek representation, consult. I was sooo happy when it was FINALLY over with. The one star is for finally getting to enjoy my car.

I brought my 2012 Honda in for a oil change. And as normal the service agents give you an update on…read morewhat's needed to keep my Honda running good. Suggested repairs, serpentine belt replacement, warning on brakes need replacement. Lastly warning on a front tire replacement needed. Problem is my tires were all brand new prior to bring my car in for service. It appears that one of my tires was swapped out from the original tire. So I won't be back for continued service. Andre Lawson

Buying a car with Mayra was easily a great experience! She has a fun, vibrant personality that made…read morethe whole process exciting and enjoyable. On top of being a blast to work with, Mayra was super knowledgeable, patient, and completely attentive to what I was looking for without any pushy sales tactics. She made everything smooth, transparent, and stress-free from start to finish. If you're looking for a new vehicle, I highly recommend going to see Mayra!

While we had a great experience in purchasing and our initial 2 service visits for oil change, the…read moreService Department really dropped the ball for us this time... At the time of purchase, we opted in and purchased the Tire Warranty, which included road hazard, tire replacement, etc. We experienced a low tire pressure warning, filled out up with air and later that evening tire pressure dropped from 32 to 28 triggering another tire pressure alert. Next morning it was down to 22 psi... Brought it in to the Service Department. They took the vehicle in and after a small wait (about 15 minutes) told us that they refilled it up and didn't see any puncture/ nail and that if it went down again to bring it back in and that they would have to replace the tire. We explained that we had already tried to fill it up and that it went down again and that we would like it replaced (really!?? A professional tire shop would have found the leak and plugged it if they could - but no you want to replace the whole tire)... Anyways the Service Advisor said to give him a few minutes so he start the paperwork - then proceeded to tell us that they didn't have the the in stock and would have to order it. Wouldn't be in until the next day so we would have to bring it back. Then proceeded to tell us the price of the tire. I asked "what about the tire warranty we purchased? " He asked if I had proof because he said he didn't see anything on his end. I replied. Yes, it's in the car. He kept typing and talking in the phone and then told us that we would have to leave the vehicle until the next day because "you purchased a warranty that requires that the vehicle stays until repaired" - so suddenly, he found the warranty. Smh. So instead of letting us just go home and come back the next day, we're without a vehicle because they don't stock a tire for one of the most popular models(Kia Sportage Hybrid)... I guess we should have just declined the coverage and stayed with our local Tire Shop (Just Tires) since we've used them for close 20 years... very disappointing and would definitely NOT recommend a tour warranty purchase from this dealer... And on an additional side note, the oil change contract that we purchased stated "every 3,000 miles per 4 times per year", but the Service Advisor (on our last visit) stated that it was only 2x per year and capped at 10 visits total, which is definitely not what the contract states - I showed him the contract and he stated that I read it correctly and that I needed to talk to Finance. Left a message with another associate and she told me she would ask Saul to review it and correct it. After a week, still no contact or update...

Service department is OUTSTANDING.. My VW dealer is in san Bernardo but I have been coming here…read morethe last 3 visits .. They really do go above and beyond for their customer .. very impressed. Steven Watkins at service is a ROCKSTAR. He knows his stuff and gets it done.. It surprised me how aware he is to the customer and the inconvenience there is to waiting for service. He was quick to provide me shuttle home and went above and beyond to accommodate my needs and busy schedule -Something I wasn't expecting but left a VERY good impression.. Once again you guys at Moss raise the bar in service

These guys are a joke. Don't take your car for service here. They are pretty much horrible. I have…read morea 2023 Volkswagen with 30,000 miles had my rear brakes changed out at 19,000 miles because they were at 4 mm took it in for service told them my brakes are at 4 mm again asked if they were covered under warranty was told no they wouldn't be covered until they're grinding metal on metal that seem kind of odd so I called back talk to the service manager and the service manager said the same thing and then he said oh wait no you're not covered under warranty anymore so you have to pay and I asked how was it possible that 10,000 miles from the last brake change I need new brakes and he told me that's the Volkswagen way. This is ridiculous. Will never buy a Volkswagen again and will never purchase a vehicle from Moss Bros again.