Absolutely the WORST customer service! First of all I paid 6 weeks in advance. Then I arrive to find my unit locked. Since it was a Sunday and I only had a certain amount of time to get the truck back, I was confounded. I saw an emergency contact number, so I called it. Then man said he be here in an hour. An hour and a half later he shows up and opens my unit. There's a truck in my unit! UGH!! Tick tock, my time is slipping away....He tries to start the truck, it won't start (surprise). He gets a battery charger and starts the truck and he moves it out of my unit (why was someone else's truck in the unit I paid for?). So there is two hours out of my precious time....he leaves with, "Sorry for the trouble."
Mind you, I lost my job in another state, sold my house and my mother passed away all in the space of one month! No I am not making this up; I think I'm loosing my mind. I called him the next day (after I spent an extra $116 for the truck because it was turned in a day late) and he offers me $25! I tell my family that I took the $25 credit because I felt as if I had no recourse. My brother calls him and he tells him that we are taking up all his time and he is raising my rent $30/month.
Please go elsewhere, save yourself the trouble. I wish I had. read more