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    South Bay Home Health Care

    South Bay Home Health Care

    3.8
    (81 reviews)
    1.3 mi
    $$

    I'm really torn about how to review my latest experience with the repair department. Communication…read morehas been horrible to be totally honest. They did have my old number which explains why I wasn't getting return calls for a while but even after the number was corrected, I only received a couple of call backs after numerous calls trying to get an update on my scooter. It was there from late August and it is now almost mid December. It took all this time to get replacement parts only to determine the scooter was not able to be repaired. I know Trump's trade policies have created havoc on the supply chain for many goods but this was a heck of a long time to go without use of my scooter. Some things cannot be helped but promising call backs that are never made is rather inexcusable. On the flip side, when it came time to pay for the work that was done, they only charged me for 2 replacement parts and nothing for labor even though they did have to spend time troubleshooting the problem and going over things again after the replacement parts did finally ship so they deserve a lot of gratitude for the work they put in even though it turned out to be fruitless. They even replaced the batteries in the charger pack which I will be able to use if I replace the scooter with another from the same manufacturer (Pride Scooters). When the problem is an easy fix or at least easy to diagnose, I think you'll be very happy with the service (at least from the repair technicians). If your problem is more extensive, you may be heading into rough waters. The office needs to do a better job of keeping customers informed about the status of their repair. They never called me back with information about the scooter before my cruise to Mexico since I needed the dimensions and specifications if I would have used it aboard the ship. I never received a call about estimates. Everything depended on my calling the office time and time again. The repair department does such a great job doing the actual repairs, they deserve better support from the staff in the office who are the ones the public interacts with 90% of the time.

    Kenia was our CSA or customer service all star today. Came in with an elderly friend who needed two…read morehigh and high quality canes to a sister in her walking. Kenya was more than helpful and not only selecting some rather stylish options, but also in solving a bit of a puzzle in terms of making the proper adjustments for each cane. I'd highly recommend this place if either you or someone you care about is in need of some great supportive devices.

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    South Bay Home Health Care
    Their repair shop located on Hamilton in Torrance by the 110 near 190th
    Their repair shop located on Hamilton in Torrance by the 110 near 190th
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    Front of the place

    More Prepared - medicalsupplies - Updated July 2026

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